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Just Artificial Limited Reviews

4.3 Rating 1,171 Reviews

82 %

of reviewers recommend Just Artificial Limited

Company Reviews

4.3

Based on 1,171 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

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Just Artificial Limited 5 star review on 12th April 2024

Just Artificial Limited 5 star review on 25th March 2024

Just Artificial Limited 5 star review on 29th February 2024

Just Artificial Limited 5 star review on 25th January 2024

Just Artificial Limited 5 star review on 6th December 2023

Just Artificial Limited 5 star review on 22nd November 2023

Just Artificial Limited 5 star review on 14th November 2023

90

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with quality sent back. Awaiting refund”

“Disappointed. Ordered trailing ivy plant. It would be very difficult to make what I received into a trailing plant. I ordered these on 26 May and didn’t receive them until today 10 June. Shouldn’t take that long from Morecambe!!!”

“Cannot give review yet as I have not received the two hanging baskets I ordered on 24th May. It is now the 9th June and the baskets have not arrived. I was informed they were dispatched on the 3rd June and would be delivered by Hermes. Hermes say they are awaiting items from seller so I dont know what is going on. Looking on website my items are out of stock so maybe that is the problem. It would help if they would let me know .”

“Can't review the products as I've still never received them. Probably the worst thing your company can do is use Hermes as the courier. I was looking to place a large order if I thought the flowers I ordered were of good quality, but I guess I'll have to wait to find out!!”

“I would love to have given a stunning review as hoped but unfortunately I still haven’t received the items ordered which I ordered way back on the 18May I’m losing all hope of ever receiving the items at the moment yours disappointed Mrs Pretty”

“Had to chase for delivery date. When plant arrived we were very disappointed. The whole purpose in buying the plant was the red berries as shown on your photograph on your website. The berries we received were green. Luckily for you my husband was able to paint each berry red to match your photograph as advertised. We thought this picture was totally misleading and wouldn’t recommend you.”

“not satisfied”

“The hanging basket looks very good. But a flower head was loose in the box and another one blew of in a light breeze. I have glued them back on though they do not seem that robust.”

“Roses smaller than shown. Gypsophila shedded white flowers with every move. Managed to spray then with hair spray. Will not buy again”

“The quality of the wreath was very poor and very disappointing. I was ecp Bought for a grave which made it even more upsetting. The peony was lovely.”

“Products are quite good, but nearly two weeks for delivery is not good these days. It may have helped if the courier had taken it to the correct address, and l didn't need to rely on good neighbours to bring it to me. Won't be using again!”

“The product was perfectly satisfactory and good value for money. However, I was very disappointed with the length of time it took for the flowers to arrive. It was a week before I received an email to say they had been despatched by Just Artificial, and a further week for My Hermes to deliver them. In this day and age, such slow service is not acceptable. Wouldn't use the firm again.”

Sorry to hear this, on checking you ordered on the 1st which was a Friday, we shipped and sent the dispatch email on the Monday 4th (which effectively is the next working day from your order not a week) as we are not open weekends. On tracking Hermes show they delivered Fri 8 November at 10:44am, so you received the order within 7 days, which we wanted to point out (in all fairness to ourselves) that this is not the 2 weeks you stated on the review. We do offer an Overnight delivery service instead of Standard which you had paid for if any orders are needed quicker. Thank you and sorry to hear that you won't use us again...

“We made an order that needed delivering by a certain time so paid for the correct delivery. It arrived 4 days later, we no longer needed it then. Was not notified of delivery time either.”

“Product good, but delivery very poor. Need to improve purchase to delivery to get a higher rating.”

“Goods are fine and would rate them as good but very slow delivery - 6 working days - not in keeping with other companies who are able to deliver in a much quicker lead time.”

“The box our order was sent in was too small for 2 hanging baskets and they were shoved in with no respect for how much we paid for them. The baskets are far too light to hang out in even the mildest breeze. After hanging we went our for the day and found that they had been battered by a gentle breeze and a lot of the flowers that are pushed into the foam came out. We would like to know what your thoughts are when we simply can't be expected to watch the weather forecast every day before going out. If you can't come up with a solution we would wish to send them back for a full refund! Regards John N Brooker”

“Ordered 4 bamboo trees and 4 bamboo leaf branches. Delivery stated 2-3 days, 4 days later only received the 4 branches (which tbh are of good quality and realistic).”

“Sorry to write a poor review but the limes I bought were not very realistic.”

“A couple of years ago I bought a ficus and I was very impressed with the quality and life like appearance. I have just ordered a bamboo plant but when it arrived I was very disappointed. The joins were quite crude and obvious. I consequently decided to return it and order another ficus. I needed to speak to someone to get some advice. What a nightmare! I couldn't get hold of anyone as all my phone calls went straight to answer phone. I was out when they returned my call so on their request I left a time for them to contact me. No-one rang back. I don't have the time or inclination to keep trying. Still waiting for a pick up time. Such a shame.”

“I paid 61.00 pound for a artificial basket and was very disappointed when it arrived, very small and looked like it needed more flowers. will not be purchasing from you again sorry.”

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Just Artificial Limited is rated 4.3 based on 1,171 reviews