Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,167 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,167 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Facetheory products and what the company stands for. Natural ingredients in their products and no animal testing. I also like the fact they are trying to be as eco friendly as possible.”

Helpful Report

Posted 3 years ago

“I bought the niacinamide 20% and it made my skin very dry even after moisturiser. My skin is now even darker and uneven than before I will not be using this product again.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Order

Posted 3 years ago

“My skin has never looked better!”

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Posted 3 years ago

“Great service and amazing products which contain no harmful ingredients. Results are noticeable”

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Posted 3 years ago

“My 2nd purchase of this oil and I couldn’t be happier. It’s as good if not better than previous more expensive oils I’ve used. This will always be part of my skincare routine.”

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Posted 3 years ago

“The product didn’t work”

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Posted 3 years ago

Hi, Thank you for your feedback. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“Arrived quickly and the products smell and feel lovely on my skin”

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Posted 3 years ago

“Je sais pas satisfaite de la résultat”

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Posted 3 years ago

“No product works miracles and while I haven’t seen a huge improvement in my skin, there is small progress. The reason I continue to order from Facetheory is that I’ve never had a bad reaction or flare up. I have extremely sensitive and acne-prone skin and struggle to find products that don’t have a negative effect. However, I always find my skin agrees with their products and the team are always happy to help recommend or give advice.”

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Posted 3 years ago

“J’ai reçu mes commandes rapidement.”

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Posted 3 years ago

“Love facetheory, found just what i need!!”

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Posted 3 years ago

“Still did not receive my parcel it's been 10 days”

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Posted 3 years ago

Hi We are sorry to hear that your order hasn’t arrived. I understand how frustrating this must be for you. We didn’t intend for this to happen, however, couriers are still experiencing some delays due national and international events. Looking at the tracking of the original order, it arrived in the destination country and is on the way to your local delivery office. Again, many apologies for the delay. Thanks Facetheory Team

Posted 3 years ago

“Endlich etwas was mir mit meinem Akne geholfen hat”

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Posted 3 years ago

“Products are miles better than high street brands at a similar price in terms of how they feel on the skin and improvements I've noticed. The azelaic acid formula in particular has completely transformed my skin. Usually arrives very quickly. I also like that most of the packaging is easily recyclable e.g. glass, metal, paper. The little paper seal stickers on the jars tend to leave little flakes of paper on my fingers if they get wet which is a bit annoying.”

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Posted 3 years ago

“So far so good! I’ve only been using the products for a few weeks but so far they seem fab! My skin definitely seems more hydrated and brighter.”

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Posted 3 years ago

“Not happy with the company. Emailed them because my parcel was thrown over the wall and left in the rain, but they never replied or even acknowledged receipt of it. Very unhappy.”

Helpful Report

Posted 3 years ago

Hi Debra Thank you for your feedback and I am sorry to hear about your disappointment. I have asked customer service to get in touch with you via email. For any future questions, please contact us via help@facetheory.com. Thanks Facetheory Team

Posted 3 years ago

“My favourite skin care brand, been loyal to this brand for 3 years and they have never let me down.”

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Posted 3 years ago

“Fantastic products! I don’t get spots as much anymore . Products last a long time as well”

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Posted 3 years ago

“Really happy with purchases as always”

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Posted 3 years ago

“Whether it's food or beauty products, I always check ingredients and Facetheory passes with flying colors. I have mature, dry skin with wrinkles and always buy two of each products for both myself and my mom. While product effectiveness varies, we love them all -- the scent, texture, overall pleasant experience. Facetheory customer service is responsive, courteous, helpful every time I reach out. Packaging is great and fast delivery.”

Helpful Report

Posted 3 years ago

Facetheory is rated 4.7 based on 38,167 reviews