Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,223 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Anyone else out there who has suffered significant financial losses as a result of fraud? For assistance, kindly go to Cp-investigation (.) COM right away. Do not let the perpetrators of these scams get away with ruining you financially. Get the peace of mind you deserve .”

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Posted 3 years ago

“Great company excellent customer service”

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Posted 3 years ago

“I spoke with a young lady from the UK about the results of using Face Theory products and how well they helped her. After some research I found this amazing site. This is the kind of skincare that I've been searching for. After a few uses of the products I've used, I can see a definite change for the better. I no longer have to look anywhere for the "perfect" products for my skin. I am so elated at finding Face Theory. I also appreciate there is no waste of products as a little bit goes a long way. I appreciate the recycling of the containers. Anything for the planet is top notch. This company is #1 for the planet. I'm a customer for life. Love from Canada ❤️”

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Posted 3 years ago

“Great customer service. If you aren't fully satisfied with an order they will refund you or partial refund you. Great products at great prices as well. Highly recommend this company.”

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Posted 3 years ago

“Makes my skin feel hydrated, soft and clean. Best products I've used in many years.”

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Posted 3 years ago

“Getting dark”

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Posted 3 years ago

“I’ve only been using the products for a couple of weeks, so too soon to see a visible difference with the serum etc, though my skin is definitely feeling more hydrated, I especially like the face cleanser, definitely feel clean and soft after using, without my skin feeling tight or dry. Excited to see if my skin/ age spots improve. 🤞”

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Posted 3 years ago

“I recently purchased two products vit C whip cream and Lumizela Azelaic acid serum Both of them proved to be little harsh for my skin. I am disappointed.”

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Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“I really like their products!”

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Posted 3 years ago

“Worth the wait to get this shipped to Australia! I have struggled to find a brand that combines beautiful products and science based ingredients without testing on animals. The first skincare company I have stuck with for longer than 6 months and I will keep coming back. The quality and price is excellent! Absolutely LOVE facetheory!”

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Posted 3 years ago

“Good product, exactly how I expected and how I need it. The only bad was the long term of delivery”

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Posted 3 years ago

“Im not sure im happy with the products I bought. I used it for a month and two days ago i discovered a new riddle..im afraid the cream did it? idk.. not sure about it but it scares me. I use mousse amil-c spf 30 + serum hyaluronic s14 at day, and I add a 50spf sunscreen because i think spf30 is not enough for my skin. And I use crème de nuit m10 pro + serum hyaluronic s14 at night. Im interested in talking to you about it. Did i. miss something? Did the day cream provoke riddles because i did not put enough sunscreen? sorry about my English, it would be easier to write in French. Also, i still have acne, it looks to getting better but still spots growing and red surface :( Should I wait more time to see the effects? idk, sincerely looking for help and answers, thank you! Julia”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. I have forwarded this to our customer service team who will be in touch with you via email. Thanks, Facetheory Team

Posted 3 years ago

“Since I discovered these products I don't use any other. I love them all!”

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Posted 3 years ago

“Good stuff.”

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Posted 3 years ago

“Great products. Effective formulations, and I love that there is often an unscented option. Love that the products are vegan and cruelty free. Moderate pricing. Often good deals on the website. Timely shipping. I'll order again.”

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Posted 3 years ago

“Client service works great, products always are up to standards and there’s a 20% off for certificate students!”

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Posted 3 years ago

“I discovered facetheory products during pandemic, when I had struggled to clear up acne due to wearing mask daily. Their products are great. They last long, environmentally safe packaging and vegan. Plus delivery is even faster than stated.”

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Posted 3 years ago

“This gel is very light but at the same time leaves my skin extremely soft and calmed… I adore it!”

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Posted 3 years ago

“Excellent products at reasonable prices, Facetheory Dewy Cacay oil is the best facial oil I've ever used and I have purchased many including wildly expensive high-end brands”

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Posted 3 years ago

“Ordered the azeliac acid which is good for rosacea and the vitamin C face wash , tried the vitamin c face wash it’s so creamy my skin was so smooth afterwards, I’ve not been using it long enough to report the results but so far I love it”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,223 reviews