Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,218 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely products, could see the benefits after a few days use”

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Posted 2 years ago

“I love love Facetheory, for someone with dark skin that requires super hydration I use vit c oil day and night cream. They have done wonders and I don't usually leave ratings. This is the 2ns year using Facetheory. ☺️”

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Posted 2 years ago

“Facetheory is my favorite brand of Skin Care products. I love that I just need one or two productos for the day and night to make my skin looks and feel beautiful. The formulations are just perfect. And The Customer Service is the Best!!!!”

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Posted 2 years ago

“Normally im using the Moisturiser M3 and over years everything was good but they changed the composition...its less effective now . So i ordered the Moisturiser M3 PRO...still not good as the old normal one. What a pity that companies always have to change things.....”

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Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“I am based I. Australia and I have tried numerous cleansers, but none work as well as FaceTheory’s. Highly recommend”

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Posted 2 years ago

“Amazing product. Great for pigmentation reduction and hydration.”

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Posted 2 years ago

“I’ve used Facetheory products for 2 years now, I’ve introduced my daughters to their products and highly recommend both the products and the customer service. Clean, vegan friendly products with high quality ingredients, we are very happy (and so is our skin!).”

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Posted 2 years ago

“I really like the spf facecream.”

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Posted 2 years ago

“Great products which work and vegan.”

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Posted 2 years ago

“The creams are always very effective. I particularly like the oil free supergel and the retinol creams. However the relaxing night cream and oil free supergel used together do irritate my skin slightly, so I have to use them separately. The night cream is a bit thick and oily fir my aready oily skin, haha. Also the clarifying cleanser and regena-c moisturiser still came with a plastic covering on the cardboard boxes which did annoy me and prevent me from buying again :/ .”

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Posted 2 years ago

“Hi, Unfortunately I still didn't receive my delivery. Could you please advise on that? Kindest regards, Beata”

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Posted 2 years ago

Hi, Thank you for your review. Providing a seamless experience to our customers is always a priority, and we’re sorry we fell short. We can see here that a team member assisted you with this issue. Please feel free to contact our Customer Service Team if there’s anything else we can do for you. Thanks Facetheory Team

Posted 2 years ago

“Optimal skincare products”

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Posted 2 years ago

“Quick delivery and amazing products! I keep re-buying What I have tried and keep buying and trying new! So far so good”

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Posted 2 years ago

“The best product I've ever had!!!!!”

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Posted 2 years ago

“I like everything and the product and the delivery. Will buy more! 👍”

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Posted 2 years ago

“High quality product which felt great on my skin. Shipped and delivered super quickly.”

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Posted 2 years ago

“As a licensed Esthetician, I have to say the results are amazing. Not only for myself, but Facetheory has changed my clients skin profusely!”

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Posted 2 years ago

“Great product, ffeels amazing, smells great and goes on smoothly. Good price and delivery was quick.”

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Posted 2 years ago

“I ordered the product over a month ago and still have NOT RECEIVED IT. I was given a tracking number but it never was tied to an actual delivery! It kept showing me my item was in Germany! I have filed a claim with paypal and would like my money back as there has been no way to contact this company.”

Helpful Report

Posted 2 years ago

Hi Fox Thank you for your feedback, and we are sorry to hear that you did not receive your order. We noticed that we attempted to reach you via email on March 7th regarding your shipment. The courier required more information from you, but unfortunately, we did not receive a response. Our customer service team is available 24/7 through live chat on our website or by email at help@facetheory.com. Details can also be found on our "Contact Us" page on the website. We can see that a team member has already assisted you with this issue. Please feel free to contact our Customer Service Team if there’s anything else we can do for you. Thanks Facetheory Team

Posted 2 years ago

“I love my serum and use it every night. I gave my best friend the night cream with the wonderful consistency and the hint of lavender. She is delighted with the product.”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,218 reviews