Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,158 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,158 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

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Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 20th February 2024

Anonymous

Lesley Beck

Cable and Cotton 5 star review on 22nd January 2024

Jane Burnett

Cable and Cotton 5 star review on 7th January 2024

Allison McKay

Cable and Cotton 5 star review on 15th December 2023

Devan Wentworth

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to cut all but 3 of the grey balls as the hole was too small. The instructions say ‘some’ may need cutting not most. I even had to go out and buy nail scissors!”

Helpful Report

Posted 6 years ago

Dear Annie, Thank you for your post; I am sorry you had this experience with the cotton balls you were sent for your cable. It can happen that some balls have not been cut far enough and it appears you got these in your order. I do hope it was worth it in the end and you now have a light set you can enjoy. Yours sincerely, Kate

Posted 6 years ago

“I did think the system for putting the lights in felt a bit clunky - it would be hard to change the balls around without permanently damaging the original ones. Delivery and customer service good though”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you very much for taking the time to post your review - your feedback is important to us. When customers buy in store I am able to show them how to attach the balls, and it is advisable to make the desired pattern with the balls before attaching them as they are slightly easier to get on than off! If you want to change some of the colours on your cable, then the balls need careful removing should you want to re-use them again. Occasionally they can get damaged beyond repair in which case you can get replacement balls in any number via our website. I really do hope you like your cable now that it is up and running, as we very much want you to be happy with your lights. Yours warmly, Kate

Posted 6 years ago

“Hi Cable & cotton My recent order for new led strings was easy and delivered very well but I sent you an email previously to ask some questions about past purchase string lights and no one got back to me m”

Helpful Report

Posted 6 years ago

Dear Stephen, Thank you for your post. I am so sorry that no-one replied to your email as we have a policy of responding to every email well within a 24 hour period. Very occasionally an email sent via the website does not filter through to us at customer service which may be what happened here. If you would like to ask any questions please can you email us again at hello@cableandcotton.com and we will do our best to help you. I am delighted you like the product! Yours sincerely, Kate

Posted 6 years ago

“Great product, and great email communication, but I wanted to talk to someone and no-one answered the phone, or answered a message left on the answering machine. Shame.”

Helpful Report

Posted 6 years ago

Dear Carolyn, Thank you for your recent post and feedback - I am sorry we were unable to take your call/s. When we are busy in the shop we cannot answer the phone; we do however always go through the messages and ring or email our customers back as soon as we can. Due to the high volume of orders placed over Black Friday weekend and in the run up to Xmas, we have been very busy too. I do apologise for any inconvenience this has caused you and hope your issue has been satisfactorily resolved. Yours sincerely, Kate

Posted 6 years ago

“recently purchased a set of the LED lights - really disappointed to discover that the cable has a USB and no plug was provided. You should have at least offered the opportunity to purchase a plug at check-out”

Helpful Report

Posted 6 years ago

Dear Liza, Thank you for your post and feedback - I am sorry that you did not see the information on the cable when placing your order and I shall pass your helpful suggestion on to our website team. If you have a mobile phone charger plug this also works with the cable - some customers have spares of these already which is why it does not come with the plug automatically. I do apologise again for the inconvenience this caused and hope very much you come to enjoy your light set. Yours sincerely, Kate

Posted 6 years ago

“I wish that the lights had come already threaded.”

Helpful Report

Posted 6 years ago

Hi Claire, Thanks for the feedback and sorry you were a little disappointed. As we offer a completely customisable service where customers can choose their own bespoke set of lights from a choice of 50 colours, I'm afraid we can't pre-mount the cotton balls onto the light string. In fact, most of our customers find this element of arranging the colours and popping them onto the lights as part of the experience and rather fun. But I appreciate not every one will. Sorry that wasn't quite what you had wanted. I hope every other aspect of our service and product was up to scratch and you're enjoying your Cable & Cotton fairy lights. All the best - Anthony

Posted 6 years ago

“Had to chase order to get delivery and half items ordered were not in stock. Would have ordered others if this info showed on website. By the time items arrived, had missed the holiday rush.”

Helpful Report

Posted 6 years ago

Dear Julie, Thank you for your post - I am so sorry you had this experience of our service. I believe you ordered when we were in the process of switching over to LEDs and also had run low on some stock, and do apologise for the inconvenience this caused. Your feedback is very helpful to us; please email me at hello@cableancotton.com if you do ever wish to order from us again, or if I can be of any help in the future. I hope very much that you and your family can enjoy the lights. Yours sincerely, Kate

Posted 6 years ago

“Delivery speed was good. Buuut... I was slightly irritated by the fact that the balls weren't packed as they were ordered. I ordered spare balls for am existing set, plus 2 sets of create your own, but the balls were all mixed up, not segregated into the sets. If I had not checked the boxes, and sent them on as Xmas presents (which is what they are) the recipients wouldn't have gotten the correct combinations. Also I had lots of issues with codes not working - the lady who dealt with me had tenacity! Lol. I appreciated her keeping her eye out for my emails otherwise it could have been a wholly frustrating experience. I totally love your lights though! Everybody needs a set (or 4 as we have here). Always room for more though!”

Helpful Report

Posted 6 years ago

Dear Sarah, Thank you so much for your post and constructive feedback. I am very sorry that your balls arrived all mixed up - this is certainly not how they are supposed to be sent out so I will address this issue immediately. I do apologise. I also hope I was helpful resolving the issue with your discount code? Please kindly let me know if there is anything further I can help you with. I am glad that you love the light sets in spite of these set-backs - I also have 4 sets at home! Yours sincerely, Kate

Posted 6 years ago

“Our lights have blown twice since we got them and to be honest regret ordering them.”

Helpful Report

Posted 6 years ago

Dear Lesley, Thank you for your post and feedback. I would very much like to help you with your lights. Can you kindly email me at hello@cableandcotton.com and i will do my best to resolve the issue for you. Yours sincerely, Kate

Posted 6 years ago

“Beautiful colours but the fuse went twice , little disappointing for my daughter and my husband having to fix”

Helpful Report

Posted 6 years ago

“Didnt realise the lights would turn up needing to be assembled, especially considering the price paid for them. Assembling them was not simple as there were a lot of inconsistencies in the openings... few had to be pressed to hard to get the LED in that they were left looking a bit less than perfect for brand new lights. :(”

Helpful Report

Posted 6 years ago

Hi, really sorry that you weren't 100% happy with the lights. If you'd like replacement balls to swap for any damaged ones, please get in touch with customer services at hello@cableandcotton.com and Kate will be happy to sort this out for you. Each ball is individually handmade so the slit for the light can vary slightly. Also some dye colours make the balls stiffer than others. We're making the slits a little bigger to make it a little easier to get the balls onto the light string. There's a useful video guide to assembling Cable and Cotton lights here, it also includes some hints and tips for expanding the opening if needed and removing a dent in a ball. https://youtu.be/_7nkSxE5g2k Thanks for letting us know your issues and please do get in touch with Kate to resolve them. Many thanks - Anthony

Posted 6 years ago

“Lovely lights, look great...but I hadn’t realised they are self assembly. Not sure why the website lets you shuffle the colours if you then have to put them on yourself. It’s fiddly to put them on, some needed the holes cutting bigger and it took ages. With my daughter excited to see them it was disappointing to open a box full of balls and cable.”

Helpful Report

Posted 6 years ago

Hi, Thanks for the feedback and sorry you were a little disappointed. As we offer a completely customisable service where customers can choose their own bespoke set of lights from a choice of 50 colours, I'm afraid we can't pre-mount the cotton balls onto the light string. In fact, most of our customers find this element of arranging the colours and popping them onto the lights as part of the experience and rather fun. But I appreciate not every one will. Sorry that wasn't quite what you had wanted. Each cotton ball lampshade is handmade and the slits can vary a little in size. We are ensuring that the slits are consistent and big enough for the new LED lights. Sorry if you had to enlarge a few slits yourself. I hope every other aspect of our service and product was up to scratch and you're enjoying your Cable & Cotton fairy lights. All the best - Anthony

Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,158 reviews