WOWBBQ Reviews

Name: WOWBBQ
Rating: 4.92

4.9 Rating 2,955 Reviews

98 %

of reviewers recommend WOWBBQ

4.9

Based on 2,955 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service, but we were rather disappointed with the poor condition of the box, especially as the cleaning kit will be a Christmas gift. As yet, we have not examined the contents, so cannot vouch for their condition. Because it is a gift, we will be unable to comment on the usefulness of the kit.”

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Posted 2 years ago

“Ordered on the 27th & delivered on the 28th by DPD. My biggest criticism is the packaging which was not done very well. I had two orders arrive on the same day. This order all items were fine. The second order which were Wood pellets 2x Oak & 2x Hickory were split into two boxes due to weight. The 2x Hickory were fine as they were in bags but the 2x Oak were in boxes & one broke open & wood pellets were everywhere & coming out of the outer box which was also split As the boxes were not secured from moving about.”

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Posted 3 years ago

“As I was opening the box containing the pizza stone, it fell out and broke into 3 pieces. I was surprised it broke on a thick living room carpet. I accept responsibility for this mishap, but am surprised at the lack of robustness of this piece of equipment. Yours in disappointment, Keith Wilkinson”

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Posted 3 years ago

“Was told that we would get a text an hour before delivery that didn’t happen”

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Posted 3 years ago

“Items were bought as a gift so disappointed the packaging is a bit damaged. Good price and fast delivery though.”

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Posted 4 years ago

“I love the BBQ, and appreciated great service from WOWBBQ. What I didn't like was the delivery by Palletways. The BBQ was delivered by a single driver, who was very nice, on a pallet. The pallet was left on the pavement outside by house. The driver would not assist us to get the BBQ in the house. I told the driver that this was ridicules, he said he gets this comment all the time! Had it not been for my very strong son, we would have been left in a pickle. The delivery process needs attention.”

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Posted 4 years ago

“The weber barbecue we ordered is a lovely unit. However there was some damage when it arrived (video attached). I also specifically asked for it not to be shipped before 31st May as we were away but it came out and sat in an irate neighbour's hallway for almost a week.”

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Posted 5 years ago

“The weber starter chimney was packed as if I had bought it from a private seller on Ebay. No box just some bubble wrap and what looked like a black bin liner taped together. The chimney was dented because the bubble wrap was not covering the most vulnerable part of the chimney.”

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Posted 5 years ago

“Ordering was simple, delivery was quick, however the packing of items not so good, arrived in a box that was bugling with tape that was just about holding it together. The box for the case now has ridges in it where it has been forced to the bottom of a box it didn’t quite fit in, no care taken when it came to the pick/pack of the order. The box was also left in an unsafe area after I deliberately left instructions blank so that it would be delivered to a person or not at all.”

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Posted 5 years ago

“A bit early to write a positive review as the item arrived faulty, However I have a good communication with Lorcan who has been very cooperative and is trying to resolve the fault. Please return when the item is fully working Bill Gray”

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Posted 5 years ago

“The product was delivered no time but unfortunately, there was only 2 of the 3 legs and no wheels, so it’s been a week and it’s in bits in my lounge. I’m sure it’s not wow bbqs fault but it’s very annoying”

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Posted 5 years ago

“Grill on bbq arrived with broken handle”

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Posted 6 years ago

Hi Ross, We're very sorry to hear that. Very rarely we find that items are damaged in transit by the courier. When this happens all you need do is get in touch with us and allow us to get it sorted out for you. We look forward to hearing from you. All the best, WOWBBQ

Posted 6 years ago

WOWBBQ is rated 4.9 based on 2,955 reviews