Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 768 Reviews

80 %

of reviewers recommend Woven

4.2

Based on 768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm happy with the rug but not really with the offer made online the day of my purchase. If I ordered the rug the same day, I could get a free anti-slip. I've checked that point with the online chat that promised to come back to me via email. It never happened. I got the rug without the free anti-slip.”

Helpful Report

Posted 3 years ago

“Product is great but I found delivery date couldn’t be given and it took longer than I thought”

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Posted 3 years ago

“I purchased two products from Woven and was pleased with my purchases and quality of the goods I received. However for both products ordered, on the day of confirmed delivery, I was contacted by the courier DX Express advising that they 'were not able to deliver as expected'. A good company, let down by their chosen deliverers.”

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Posted 3 years ago

“Good prices, but a lack of information on the delivery situation. I wasn't sure if they had just forgotten about my order, or maybe I was the victim of a scam. The app "shop" suggested for tracking was worse than useless.”

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Posted 3 years ago

“Very pleased with rug which is good quality but delivery times are woeful and no where near as advertised”

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Posted 3 years ago

“Good speedy delivery however product doesn’t match photo exactly”

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Posted 3 years ago

“Good prices and huge choice, but pretty poor at providing estimated delivery dates. Delivery from DX was not great, rug was dragged from van across the driveway and thrown into the house.”

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Posted 3 years ago

“So I ordered a rug about 5 months ago, it's only just turned up. After over 4 months (gave them plenty of time due to covid) I asked why it's still not turned up. They said covid and transport issues were the reasons, it should be due in 2 weeks. Gave them another month, order still not turned up. So I rang asking where the order was again. They said it was on the warehouse but not dispatched so they dispatched it there and then (why do I have to ring up for them to dispatch?) Anyway, order sent and en route. So I take a day off to recieve the delivery only to get a message saying the delivery driver tried to deliver but I wasn't in (I was in all day, no one called or knocked on). So I sent an email complaining about it. Recieved a nice reply saying they would address this and redeliver to tomorrow. Order finally turned up the day after. Can't fault the rug, it's gorgeous I'm glad I waited for it but the service was below par. They did give me a slight discount because I'd waited so long so I must commend them for that. Thank you Jamie”

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Posted 4 years ago

“Customer service is very poor but the product itself was excellent”

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Posted 4 years ago

“The carpet in itself is ok but didn’t receive antislip with it as promised and the chat doesn’t want to deal with it neither I get reply to my emails so if there was a bigger problem I believe it would be a nightmare.”

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Posted 4 years ago

“The rug is nice but the pictures on the website make it look different. I’ve noticed the wool is starting to “ball” already and I’ve only had it a few weeks.”

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Posted 4 years ago

“Had to wait a ridiculous time to receive my rugs. Had to chase for updates too. Longer than quoted.”

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Posted 4 years ago

“Wrong rug arrived, staff rectified and wrong one collected. Not great quality but ok.”

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Posted 4 years ago

“the delivery was poor as it was delivered before the states hours and left outside my door without being securely placed with a neighbor as i wasn’t in”

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Posted 4 years ago

“The rug had a delivery time of 2-3 weeks but eventually took 3 months of waiting to receive it. The support team were always helpful when i emailed to ask for an order update, but i always had to be the one to contact them to find out what was going on. Also, at the end of the 3 months I was told that the colour i ordered was no longer available to had to go with another colour.”

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Posted 4 years ago

“Very good website with an excellent choice. But delivery is incredibly slow. 8 weeks instead of the 2 stated when ordering.”

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Posted 4 years ago

“Prompt and timely delivery of item ordered but slow to refund returned item. Having returned a rug to Woven on May 8th we had to email Woven to confirm its receipt via a response from them but we are still awaiting the refunded amount today.... on May 20th!”

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Posted 4 years ago

“Poor communication and delivery problems”

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Posted 4 years ago

“Rug is nice but took weeks to arrive”

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Posted 4 years ago

“Great product selection. Had to chase delivery as no notification but when arrived very pleased.”

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Posted 4 years ago

Woven is rated 4.2 based on 768 reviews