Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 768 Reviews

80 %

of reviewers recommend Woven

4.2

Based on 768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok but rug took several weeks to come & they only communicated with me when I emailed them. I understood the delay when they told me why but communication could have been much better.”

Helpful Report

Posted 4 years ago

“I really love the rug but I did have to wait ten weeks for it. I appreciate that delays are inevitable in these times but an email to have kept me updated would have been good.”

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Posted 4 years ago

“The rugs at Woven Ground are lovely and reasonable value. I recently ordered a make your own sisal runner and have not been happy. The runner replaced a sisal runner that came from Woven ground and with which i was very happy. Issue with new runner is that it wont sit flat at the ends which makes it a trip hazard. I have reversed rolled and turned it around (i was advised to turn it 360 but company clearly meant 180) but it still wont sit flat. WG then said it could be environmental. This is clearly not the case as it is in the identical location as the previous WG sisal runner that was perfectly fine. It is in my view poor manufacturing but WG wont admit it. Very disappointed.”

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Posted 9 years ago

“The rug I bought was lovely but was marked on the back with a rust type wark and alos had water staining omn the back so storage seems to be a problem”

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Posted 10 years ago

We are really sorry to hear that you had a bad experience. We would love to hear more about the issue you mentioned in your review. We take customer issues seriously, so please email us some pictures to service@wovenground.net so that we can understand the nature of the problem in more detail.

Posted 10 years ago

“Very good value. Delivery takes longer than they say but comes well packaged.”

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Posted 10 years ago

“Cannot write a review as I am still waiting for the rug to arrive”

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Posted 10 years ago

Woven is rated 4.2 based on 768 reviews