Woolacombe Bay Holiday Parks Reviews

Name: Woolacombe Bay Holiday Parks
Rating: 4.61

4.6 Rating 12,137 Reviews

100 %

of reviewers recommend Woolacombe Bay Holiday Parks

Company Reviews

Metrics

Info

4.6

Based on 12,137 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 28th October 2023

Mrs Dovey

Woolacombe Bay Holiday Parks 5 star review on 24th October 2023

Mrs Iles

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid top money for exclusive caravan which wasn't ready for us until 4.00pm despite paying extra for 1.0m check in”

Helpful Report

Posted 7 years ago

“I had a lot of trouble in trying to reset my password after 3 attempts. I didnt realise i was already logged in previous to this booking.”

Helpful Report

Posted 7 years ago

“I went through whole process of booking accommodation, providing my bank details for it only to say not available. The system should be able to tell me before I got to the stage of providing personal information ie bank details that the said holiday was not available. I then had to ring up the holiday park to see what they could see from their prospective that was available online before successfully booking a more expensive holiday online myself.”

Helpful Report

Posted 7 years ago

“Started going to Woolacombe Bay Holiday village in the 1980s when it was run by Rudi Lancaster and family, had fantastic holidays with family always very friendly and super entertainment, continued going until the children got older into the 1990s.we went back in 2007/8 with grandchildren still really good for all ages. Decided to go again this year how things have changed, not very friendly bar/restaurant staff, half the time didn't seem bothered if they served or not, never seen so many dogs, everywhere even in restaurant sniffing round the tables (actually fell out with dog owner about his dog jumping up at MY table) When booked asked if possible to be near clubhouse due to slight mobility problem, actually couldn't have been further away, I understand its not always possible to accommodate every one, but as you ask when booking on line, a simple email to explain wouldn't take to long and give an option of paying extra for a caravan nearer. Cannot comment on entertainment as we only went twice due to position of caravan. Not for us.”

Helpful Report

Posted 7 years ago

“On arrival we were shown to our Exclusive Lodge which according to the website and brochure where in their own grassy area away from traffic. Ours was on the road next to the shop and backed onto the car park! There were sweets stuck to the ceiling and holes in the seats in the lounge. We were moved after complaining to reception to a better located lodge but we then had the following issues - several bulbs not working or missing, leaking shower tray, blocked toilets, ripped seats, fridge switched off behind units, stereo filthy dirty and not working and BBQ so rusty it was unusable. This was all sorted after speaking with the House Keeping Manager, but is was not what I was expecting or upto the standard I was expecting for an "Exclusive Lodge"”

Helpful Report

Posted 7 years ago

“Could not enter the final card details because screen was hidden beneath previous sheet.”

Helpful Report

Posted 7 years ago

“The silver lodge we stayed in was nothing like the pictures, it was dirty ,the decor was old dressing table, wardrobe was falling to bits. Nothing like what I was expecting, I asked to upgrade & was told the only one they had left was twitching house & it would cost me another £694 extra. There is no way would I have paid any more to have stayed there. But I must say we had a lovely holiday, myself, hubby & 2 grandkids went out every day & made the most of being in the beautiful country Devon.”

Helpful Report

Posted 7 years ago

“Caravan needs attention. We do have dogs but it wasn't to standard of caravans in other parks. Especially at the price paid.”

Helpful Report

Posted 7 years ago

We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your email which has been passed to Aimee Watt, General Manager at Twitchen House so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team

Posted 7 years ago

“After creating an account on a secured website, account details (username and password) are sent by e-mail - all security is lost... Only payment option is by credit card, immediately adding a surcharge in the process. It would be nice to provide other options as well, such as PayPall or even payment upon arrival at the site. Good luck!”

Helpful Report

Posted 7 years ago

“Tried 3 times to pay but unsuccessfully, was told there was nothing they could do but keep trying. ???? was told if it's not taken within a certain time of clicking on pay now it throws it out! Rubbish!”

Helpful Report

Posted 7 years ago

“The website is confusing as it disappears info depending on how you scroll...first time I've seen this on a website... Too much information doesn't really mean better information. But prices are good...happy to rate after staying..”

Helpful Report

Posted 7 years ago

“We stopped in the sliver villas which I wouldn't recommend very dirty, stained sheets, blood on duvet beds are like rock,entertainment at night just for tots, do have some entertainment on but not until you sat throu all kids clubs, which by then your fed up, on arrival our cooker didn't work which I must give them a star for giving us a food voucher for food as the couldn't fix it on that day.not my type of holiday and we wouldn't be returning.”

Helpful Report

Posted 7 years ago

“Toilets smelt Service from reception was rubbish not helpful at all Machines never working and when you advise someone they just say " oh the man with the keys has been and gone for the day" this was at 11am!! We was owed money durle to machines never breaking down never got it back because we was told to come back the next dbact Nice swimming pool but changing rooms are rubbish and no baby changing. Caravan was nice a clean but thats about it. Wont be coming back”

Helpful Report

Posted 7 years ago

“Website is poor hard to navigate and hard to know what is at what park.”

Helpful Report

Posted 7 years ago

“Booked into Woolacombe site to discover that twin axle large caravans cannot fit (nothing in terms and conditions or through booking process). Thankfully I received a phone call and was able to transfer our booking to a different site.”

Helpful Report

Posted 7 years ago

“The cleanliness of the rooms and living areas. Finding pubic hair, tags from previous guests in the floor, hair grips, sharp pieces of plastic and so many ants. Only to be offered ant powder. The chair was broken in the front room with staples sticking out.”

Woolacombe Bay Holiday Parks 2 star review on 3rd June 2016

Helpful Report

Posted 7 years ago

“I didn't get my holiday information email as promised in confirmed payment. The website got stuck at Bank verification email however I got an email confirming payment made, If you could please send to: michaelabaggs@gmail.com or Michaela.baggs@axis.com”

Helpful Report

Posted 7 years ago

“Every time I tried to click back to a previous page the website closed completely - I must have relisted my details at least 4 or 5 times!”

Helpful Report

Posted 8 years ago

“Easewell Farm touring motorhome - Arrived 1 April 2016 at 17.00hrs notice at reception check in at bar , ok no problem, 19.40hrs went for food to restaurant to be told no one took up franchise so if you want to eat go to Twichen House [ no mention at check in and no offer of transport to get there, 2 x 65 year olds. Phoned Woolcombe Bay 2 April 16 at 09.30 hrs where the sales girl offered to CHARGE us if we wanted to move site and repeated speak to the park manager. otherwise did not want to know ! Woolacombe Bay @ Easwell Farm offer in there brochure, web site, entertainment [ not starting to May 16 ] , restaurant facilities, none at all contravene trades description act. Showers not great some cubicles only 2 foot wide and nothing to stop your clothes getting wet, some had shower heads missing water hot ok. WC water runs to slow to re-flush and ill fitting toilet seats not the proper size and loose fitted sliding from side to side. The pitch we were given A9 the ground slopped away from door making exit from motorhome iffy and erecting awning uneven, there were plenty other flat pitches available but it appears they were kept for seasonal pitchers ? Obviously reading reviews no one stayed at Easwell Farm so stay away guys.”

Helpful Report

Posted 8 years ago

“I had to enlist the help of a real person on the telephone as the website accepted my booking for one caravan but would not then allow me to finish booking another. I ended up having to pay an extra £10 for the privilege of booking the second caravan over the phone (no problems there, the service was very good).”

Helpful Report

Posted 8 years ago

Woolacombe Bay Holiday Parks is rated 4.6 based on 12,137 reviews