Woolacombe Bay Holiday Parks Reviews

Name: Woolacombe Bay Holiday Parks
Rating: 4.61

4.6 Rating 12,165 Reviews

100 %

of reviewers recommend Woolacombe Bay Holiday Parks

Company Reviews

Metrics

Info

4.6

Based on 12,165 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Woolacombe Bay Holiday Parks 5 star review on 24th May 2024

Anonymous

Woolacombe Bay Holiday Parks 5 star review on 16th May 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

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167

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took about six or seven attempts because the passwords were not recognised!”

Helpful Report

Posted 8 years ago

“Half way through would not continue.Just kept giving us a phone number to ring.”

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Posted 8 years ago

“I do not like your new booking website , I tried over and over to book my 5th holiday with you , I could not get past stage 2 on my PC .Eventually I tried my tablet and that was successful . I think your website gets worse each year . Last year we couldn't access the events and entertainment program at all , apparently that isn't available anymore ,We do like to know what's going on , and when before we arrive , not after .”

Helpful Report

Posted 8 years ago

“Not a great website. It is confusing to follow and when finally making a booking the application of discounts is confusing. I also upgraded the accomodation to the "new" silver lodge but unfortunately the additional £20 is not imediately recognised and only becomes apparent a few screens in. Stephen”

Helpful Report

Posted 8 years ago

“Video content slows down page, also several problems displaying forms in firefox”

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Posted 8 years ago

“Tried 5 times to book online, nearly gave up, it would not let me pay for the holiday. 3 hours it took me. As it costs so much to ring I had to book on line or not at all.”

Helpful Report

Posted 8 years ago

“No confirmation e-mail received”

Helpful Report

Posted 8 years ago

“Unable to recognise my password when booking. Asked to renew password but didn't receive email in reply. Tried 3 times without success. Contacted adviser on chat line - Hannah - who replied promptly so this worked well but in the end managed to book as new person to bypass current account. This went ahead without problems Overall found system more difficult to use than expected”

Helpful Report

Posted 8 years ago

“Weren't very cooperative or sympatheric when trying to move holiday to later date due to situation outside our control. Was told that it would be impossible to move to a later date only earlier date. When questioning reason why they simply said it was in the t's and c's rather than give a reason why this would not be possible. Now out of pocket by £100 and disappointed children. While i appreciate it is not their fault we can not attend on our initial date I fee it was handled badly. Would not use again.”

Helpful Report

Posted 8 years ago

“I had problems while waiting for my bank details to be verified . Had to go to online chat who was very helpful but difficult as was in a coffee shop doing the booking as I was on a road trip at the time”

Helpful Report

Posted 8 years ago

“It took several attempts to get through to the actual booking page and I was close to giving up!”

Helpful Report

Posted 8 years ago

“The system does not allow you to search all dates in a particular park available in one type of accommodation. I only wanted Woolacombe Bay and only exclusive caravan as stayed in these before. It's not easy to find what is available.”

Helpful Report

Posted 8 years ago

“Very slow, could not find where to enter special offer code either”

Helpful Report

Posted 8 years ago

“could not access woolacombe bay website to find out prices or availaility . Not a user friendly site at all”

Helpful Report

Posted 8 years ago

“Silver apartment dirty and was on what looked like council estate. Staff miserable facilities average”

Helpful Report

Posted 8 years ago

“I have filed a complaint whilst on holiday at the caravan site and also when customer services called me back and went through the complaint and then spoke to the manager and having made countless telephone havent had a reply. So I asked to speak to the director,who i am led to believe is ruddy,i dont know if the spelling is correct but surely it is rude to let down customers if they have been caused stress and have been let down by after enjoying a good holiday previously. hence,if i cant get hold of rudi the director can fellow travellers help to get the park to adress my complaint as our holiday was marred and am still awaiting redress . Ravi”

Helpful Report

Posted 8 years ago

“Location is beautiful but caravans and all the facilities need a good clean. Very disappointing! Positives - evening entertainment was brilliant apart from Peter Kay look a like comedian. We left the site early due to bad weather and had no interest in staying in this dirty overpriced place.”

Helpful Report

Posted 8 years ago

Dear Vitalija Ramonaite, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your email which has been passed to Lee Wilson, General Manager at Woolacombe Bay so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team

Posted 8 years ago

“I was.unable to complete my booking on my phone and had to get my daughter to do it in the home computer”

Helpful Report

Posted 8 years ago

“I was disappointed with my experience on this occasion. My original choice was a Beach Retreat at the Twitchen House site, as part of you bank holiday two night offer. The original price quoted was £159, and there was one remaining. On selecting to book the item the price increased to £179. Sadly I changed my selection out of principle.”

Helpful Report

Posted 8 years ago

“Quite difficult to navigate website to get an overall overview of site and then refine information to an ultimate booking. On line chat useful. Didn't like all of the "extras" on top of the offer price. Booked a pet friendly lodge but somehow lost the cost of the 2 dogs during the booking process & will have to contact again to add these. Missed this additional cost when I was checking booking as so many added extras to check.”

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Posted 8 years ago

Woolacombe Bay Holiday Parks is rated 4.6 based on 12,165 reviews