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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,119 Reviews

100 %

of reviewers recommend Woolacombe Bay Holiday Parks

Company Reviews

4.6

Based on 12,119 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

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Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

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Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

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Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

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Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

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Woolacombe Bay Holiday Parks 5 star review on 28th October 2023

Woolacombe Bay Holiday Parks 5 star review on 24th October 2023

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pitches are awful just a giant car park with everyone on top of each other. No green space. No where to spend time during the day it’s activities or nothing. Food is terrible at beach house and the mill is filthy with bad food. Staff have a computer says no attitude. We camp most weekends and have never been so disappointed in a site. No bus service no no path into town so you are stuck here.no seats around pools”

Posted 2 years ago

“Your site is baffling. I want to compare different sites and different accommodation inside sites, but your site seems built to make that impossible. Honestly we almost gave up.”

Posted 2 years ago

“I am really disappointed about my booking experience with your company. For two reasons; Whilst booking this morning I selected the new wave caravan for June 24th 2022. Ref: 639910. And the price at the time of me putting it through was £514. The other platinum was £484 and the Silver was £305. When I got to the point of paying your website wouldn’t let me get any further. It got stuck on the address page. It then auto refreshed and reset my booking. I followed the process again, only now the price was £559. I booked it anyway knowing I would get in touch with customer service to raise the issue. Upon checking the price after completing my booking it had dropped back down to £529. I called Harry in customer services who didn’t want to help advising the price as £559. When I checked the website myself it was £529 so he was wrong and I took a photo to prove it. I then called him a second time to show him this he then worked out a manual quote and got to the £514 price himself, but then said I must have the website price. I found it frustrating and Harry didn’t have the best customer service approach. Essentially, I believe I have overpaid for a trip which is being advertised for less right now. I would just like something done about it and someone to listen. This hasn’t been a nice start to my experience with your company. Also, all of my family 3 sisters and mum have booked their own individual lodges / caravans on this site at the same time and received prices as stated on website.”

Posted 2 years ago

“I have just accidentally booked the wrong weekend, and now I cannot simply move this as I did not book the Safeguarding insurance. Outrageous. I will never return to Woolacombe Bay after this holiday and I will not recommend going forward. This was a simple enter of the wrong dates and within 1/2 hour realised the mistake. This surely can be amended I was told now. Disgusting. 0 our of 5”

Posted 3 years ago

“This holiday company cancelled our holiday one day after the message requesting final payment. Before this, I had not received any message to say when payment was due and unfortunately did not open my emails on the day payment requested because of family commitments and ill health. To add to this they will not pay back the deposit paid because of the cancellation made by them. All of this could have been sorted by a simple phone call from them but instead, they spent time writing a letter of cancellation. Disgraceful customer service from such a large company.”

Posted 3 years ago

“The price went up by £200 within 30 seconds of me checking my date. Managed to book at £100 above original price.”

Posted 3 years ago

“Unhelpful will only help if you pay 20£ fee to help you my holiday was booked twice before my latest booking can’t get refund until they email me more waiting”

Posted 3 years ago

“poor website had to enter details 2 or 3 times before sent me to payment, password kept changing, doesnt fill you with confidence.”

Posted 3 years ago

“This was really difficult last night and took well over an hour! The pages kept crashing out and especially when you tried to flip turn to find the detail of the caravans.....couldn’t go back either without losing everything. I nearly gave up! Hope the actual stay is better. Would strongly suggest you separate your parks. Decide the park you want...then choose accommodation...then have a default to another park for that model if available there at the chosen times...phew..”

Posted 3 years ago

“Tried for two hours before booking, kept redirecting to home page.”

Posted 3 years ago

“I have been asked to write a review of the booking process, not of my holiday? It makes sense as I always find your online web site and booking very frustrating. The pictures are almost the same no matter which accommodation you look at. Same with the 360 video It says you can choose where in the park you want to be for an extra £30 but you never get the option. It says sleeps eight on one page and then sleeps 6 on the next. The pictures don't reflect the floor plans. You have to keep going back and forth as you can't change dates etc took me hours to try to rebook for the holiday that was cancelled in March 2021”

Posted 3 years ago

“Beware lies lies lies booked a holiday in Dec 2019 was told if i paid all the money upfront I would be guaranteed a full refund of all monies paid under any circumstances my wife and I both 76 planned to bring our two grandchildren on Holliday since then my wife has been taken ill with serious respiratory illness we have all been shielding since March our Dr has advised us that we still must remain isolated and has written a letter explaining her illness and advising us that any further infection would be fatal The Manager at woolacombe will not accept our cancellation and refund us any money regardless their slogan no quibble guarantee so everyone beware I hope this never happens to any of you”

Posted 3 years ago

“Website didn't work proberbly when I first tried to book. Then I called the service center where nobody were available and I ended up, being rejected. Then I again tried the webpage which now worked but quite a few things were not obvious and I still remain with questions even though I have paid the whole holiday. Fingers crossed we get what we want and get a good holdiday!!”

Posted 4 years ago

“I’ve been staying at Woolacombe bay sites every year since I was a baby & there was only the golden coast site with a paddling pool where the indoor swimming pool now is. However the sites have drastically gone down hill over the years with being very overcrowded & the parks only interest is money making & not their paying customers happiness!! We stayed at twitchen house this time with my 2 young children & 2 small dogs. We booked a gold caravan as it stated in the description that these are in the best locations, well ours was in a dug out ditch full of water!! We had to drag our cases over muddy hills slipping & sliding everywhere!! No where to park so miles to walk from car to caravan & miles away from facilities! My daughter fell twice injuring herself quite badly requiring first aid. The entertainment venue was so badly overcrowded that we could never sit down. I stood every time we went there holding mine & my children’s drinks. My son aged 2 was also injured in the soft play area as this was also overcrowded & I had to stand at the entrance to it as again no where to sit. Food very overpriced & not good. Swimming pool also overcrowded & cold. No lifeguard so kids jumping & diving from sides almost landing on my children. Sadly after many happy times at these sites as a child & growing up I can no longer share these with my children. I could not b anymore disappointed with our stay. We ended our stay early as the kids were actually crying to come home. I feel Ill from being so cold all week in a caravan with pathetic heaters in bedrooms that were on maximum 6 hr timers so would wake up freezing. Duvets are very thin summer type ones & pillows are plastic coated so u stick to them. A gold caravan??!!!! Really??!!!! I did complain twice but was just told to put it in my survey!! No one wanted to rectify the problems”

Posted 4 years ago

“Haven't had my holiday yet, but the booking experience was horrendous. Website repeatedly crashing, links to view properties only occasionally working, no reasons provide as to why 'Silver' accommodation was cheaper than 'Gold', chat boxes and cookie info obscuring the page, random pop ups that won't pop down. One of the worst online booking experiences I've seen.”

Posted 4 years ago

“Really poor mobile network reception and shocking that you come to a place and have to pay for WiFi in your caravan. What really gets you is the limited areas in which you can pick up the WiFi- if stopping in b24 like we did don’t bother paying for the WiFi as you won’t get it but because you pick it up by the clubhouse they won’t give you a refund. For a company this size I would have expected better but suppose it’s all about making money for them. Think about adding more WiFi boosters around the parks!!! Indoor swimming pools on Twitchen Park and Woolacombe Bay have had that much chemicals in them that after 30 minutes whole family complained that eyes were stinging. Reported to reception only to be told an outside company deals with that!!! Again great customer service.”

Posted 4 years ago

“booked pitch was occupied, no excuses, every additional service has to be paid, toilets have been in ugly conditions”

Posted 4 years ago

“My main concerns of the holiday was the unsafe chlorine levels at the pool. So much so that I will be reporting to the HSE. Clearly no action has been taken by the park manager. Looking at the reviews so many people have complained and voiced their concerns around this matter. I sat in the pool area keeping an eye on my children, so I did not even enter the pool. Within minutes my eyes started to burn, I started coughing and felt sick. I started chatting to lots of people who were also suffering. People’s skin felt like it was burning, eyes badly effected, breathing and coughing. I cannot imagine what the staff had to endure sat there on shift all day. This is a complete health hazard. So I feel action needs to be taken. Please if you feel the same then please feel out a complaints form on HSE website or contact them. This matter needs to be dealt with ASAP.”

Posted 4 years ago

“I made an error on my booking and reported it within minutes yet the company is still prepared to penalise me for £350 for my mistake. I urge you to seriously consider before booking, they are merciless! Their enquiry process is faceless, all emails and VERY long response times.”

Posted 4 years ago

“Booked a pitch months ago to be next to friends and paid our deposit and you’ve cancelled our pitch without telling us!! You’ve not contacted us, said that you are aware emails go into junk mail but you didn’t bother to ring us to confirm if we wanted the pitch and won’t refund our deposit!! So we’ve had to re-book another pitch, nowhere near our friends and had to pay £60 more, we complained and you basically did nothing!! We’ve emailed and you’ve ignored our email!! Very poor customer service but because we’ve arranged our holiday with friends months ago, we’ve had no choice book to re-book and pay more!! I will be adding this onto all your social media sites if you don’t respond to our complaint!!! Disgusting customer service!!!”

Posted 4 years ago

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Woolacombe Bay Holiday Parks is rated 4.6 based on 12,119 reviews