Mrs Elson
I am really disappointed about my booking experience with your company. For two reasons; Whilst booking this morning I selected the new wave caravan for June 24th 2022. Ref: 639910. And the price at the time of me putting it through was £514. The other platinum was £484 and the Silver was £305. When I got to the point of paying your website wouldn’t let me get any further. It got stuck on the address page. It then auto refreshed and reset my booking. I followed the process again, only now the price was £559. I booked it anyway knowing I would get in touch with customer service to raise the issue. Upon checking the price after completing my booking it had dropped back down to £529. I called Harry in customer services who didn’t want to help advising the price as £559. When I checked the website myself it was £529 so he was wrong and I took a photo to prove it. I then called him a second time to show him this he then worked out a manual quote and got to the £514 price himself, but then said I must have the website price. I found it frustrating and Harry didn’t have the best customer service approach. Essentially, I believe I have overpaid for a trip which is being advertised for less right now. I would just like something done about it and someone to listen. This hasn’t been a nice start to my experience with your company. Also, all of my family 3 sisters and mum have booked their own individual lodges / caravans on this site at the same time and received prices as stated on website.
3 years ago
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