Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,810 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,810 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for overnight delivery. Bought it late Monday but did not expect it to be sent out the same day. It was sent out Tuesday. I needed a Wednesday delivery as I was meeting an old friend who was visiting that night and it was a present for him. It arrived Thursday. Not good enough.”

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Posted 1 year ago

“It's a pity my experience in your store was so poor. My impression was your staff have other things they would rather do than interact with customers. Might have spent more £ in shop but it's pretty much unwelcoming.”

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Posted 1 year ago

“I ordered two items requiring dpd delivery. I placed the order Tuesday evening with next day delivery knowing it would not be processed until Wednesday. Exspecting my order on Thursday. It was delivered friday afternoon. That according to your web site is normal delivery. So why did I pay extra?”

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Posted 2 years ago

Keith, I have checked the details of the order and you ordered a spray paint. Due to postal restrictions this has to be sent by courier and the minimum cost of that service is £7.99

Posted 2 years ago

“Delivery excellent: However very poor hull fitting most likely have to bin model”

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Posted 2 years ago

“Sorry ordered an item next day delivery still waiting”

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Posted 2 years ago

“3 days advised of dispatch and still no connection or email regarding delivery via DPD, your chice of shipping partner.”

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Posted 2 years ago

I see that your parcels have now been successfully delivered. Thanks for your patience and understanding.

Posted 2 years ago

“not pleased that a model claimed to be wooden is made of plastic -the frame thier is no need for it to be plastic --surely ????”

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Posted 2 years ago

Mr Tapper - sorry for any confusion here. I have checked the website entry for the kit and this states it is a mixture of plastic and wood "The Billing Boats kit of the Waveney Class Lifeboat features an ABS plastic hull and superstructure with plastic fittings, mast in ramin wood and rigging cord."

Posted 2 years ago

“Said parts were in stock but clearly they weren’t as took weeks to arrive. Packaging good and parts as described but wanted quickly otherwise would have brought for cheaper elsewhere”

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Posted 2 years ago

“Paid for next day delivery but took 4 days to come”

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Posted 2 years ago

Your parcel was collected from us on Friday 26th January and delivery to you the following day Friday 27th January.

Posted 2 years ago

“I recently purchased a Tamiya AS-32 spray and a tin of Revell metallic silver paint. I realised a few minutes later that I needed to add a jar of Tamiya XF-25 paint. I was not able to add it to the original order but was told by staff in the shop that the 2 orders would be combined and I would only have to pay one.postage. I have however been billed for 2 postages. I would like one to be refunded.”

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Posted 2 years ago

If you check your bank statement you will see that you have only been charged for one postage charge. Apoilogies if you missed this?

Posted 2 years ago

“When order was placed item was in stocks by the time it was processed it was out of stock. They also did not add my place of work on the address and it went to the wrong company and I had to go find it.”

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Posted 2 years ago

Apologies for any inconvenience caused but great to hear that you have received your order.

Posted 2 years ago

“The item we received didn’t match the photo online, when reporting this to customer services they ignored my complaint & thanked me for my understanding which I never expressed & I haven’t heard anything since. The problem was never resolved.”

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Posted 2 years ago

“I ordered on 7th December and they still haven't arrived, it's now the 19th of December. For the last few days, the update says Sorry your DPD local driver Prashant has been delayed”

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Posted 2 years ago

“Here is where it lets itself down. If you pay extra there is an expectation that you will receive next day delivery. I waited four days and when I asked for the postage to be refunded my emails were ignored so be very careful folks !”

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Posted 2 years ago

“cant reveiw my purchase as it has not arrived”

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Posted 2 years ago

Russell we have confirmation from our courier that your parcel was successfully delivered to you on the 22nd August which was six days ago. You were sent an email and text informing you of this the day it was delivered.

Posted 2 years ago

“My Items have not arrived!!”

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Posted 3 years ago

Hi Hugh Sending today. Thanks for your patience. Apologies for the delay during this very busy period. DPD will provide tracking information in due course to you directly through email and text message. Kind regards Wonderland Models Customer Support

Posted 3 years ago

“I was somewhat disappointed. Your site basically has a ' any special requests ' re delivery and states the order is manually processed. I asked if my delivery could be delayed until 06th April so I would be home. Clearly no one bothers to read the requests as it was delivered yesterday. Left out on my uncovered doorstep in the weather with the chance of being stolen. I also requested via the DPD link to delay delivery which although I received a message saying it would be that too was ignored and delivered on the 04th. I actually haven't opened the package yet. Let's hope the rain didn't do any damage.”

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Posted 3 years ago

“Unfortunately I didn't received my parcel. DPD sent him to my neighbour. And I tried two times to take, but wasn't there. Wasn't good idea to send my parcel to the neighbour. My request was to the nearest Co-op shop as collecting point. This is for now. I hope everything to be OK. And to collect my parcel. I will try again on Friday evening. Thank you!”

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Posted 3 years ago

“I ordered some shrinking dope for use on an aircraft repair in a museum. The only delivery option presented online was to pay for next-day courier delivery. I assumed I would receive the dope the next day, and scheduled my teams' work accordingly. When it didn't arrive, I redeployed my guys to other tasks and chased it up by phone. I received an apology and was told that someone should have contacted me. The dope arrived the next day, a week or so late.”

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Posted 3 years ago

“The amount of paint in the tin for the price i paid plus postage was very dissappointing and a bit of a rip off.”

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Posted 3 years ago

All our orders are currently sent by DPD courier on a next working day service as we try to deliver to our customers as quickly as possible. Thanks for your understanding.

Posted 3 years ago

Wonderland Models is rated 4.9 based on 6,810 reviews