Terence Willis
I ordered some shrinking dope for use on an aircraft repair in a museum. The only delivery option presented online was to pay for next-day courier delivery. I assumed I would receive the dope the next day, and scheduled my teams' work accordingly. When it didn't arrive, I redeployed my guys to other tasks and chased it up by phone. I received an apology and was told that someone should have contacted me. The dope arrived the next day, a week or so late.
1 year ago
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