Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,516 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Wonderland Models 5 star review on 21st April 2026

119

Anonymous

Anonymous // 01/01/2019

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“Excellent service, they phone to say there was a bit of damage on the box and if I still wanted the model. The model was in excellent condition and the was very little at all,”

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Posted 3 years ago

“Good price, fast delivery, item as described 😊”

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Posted 3 years ago

“Happy with items and my RC car works after repairs. It’s nice to see many of the spares could be ordered online. It took longer than I thought it would to get the items shipped to me (possibly due to Easter break). Main drawback that would make me consider shopping elsewhere is the delivery charge which for small purchases significantly increase the overall cost.”

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Posted 3 years ago

“Thank you for your excellent customer service,from a very satisfied customer.”

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Posted 3 years ago

“Cannot fault the service, once spare part identified the item was ordered promptly and then dispatched in a well protected box.”

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Posted 3 years ago

“Items and correspondence were excellent and quickly delivered. This is one of the best mail order shops around!”

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Posted 3 years ago

“Great staff knowledge with customer service to back it up. I use the shop, website and call them, always without fault.”

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Posted 3 years ago

“Great and fast service, definitely use again”

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Posted 3 years ago

“Awesome, rapid service, a huge range of stuff and they help keep this old modeller out of mischief. Cheers guys.”

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Posted 3 years ago

“1st service from the whole team, Humbrol Acryic's ordered on 13/04/2023 received 15/04/2023. Easy to order as well. We'll done, Mike Smith, Portsmouth...”

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Posted 3 years ago

“First rate service, very friendly and knowledgable team of people. I would highly recommend!”

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Posted 3 years ago

“Absolutely brilliant service. Wonderland Models has an amazing selection of models and delivery was speedy - with regards to the packaging it arrived in, it was the best I've seen. Couldn't recommend them enough and will definitely buy from them again.”

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Posted 3 years ago

“The reason that I have given 1 star is because I have not received the order yet. However, being Tamiya models etc I can foresee no problems. I cannot answer the delivery question because I don't know when I was received by the courier”

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Posted 3 years ago

Great to see that your parcel was delivered to you today Neil. Apologies for the delay and thanks for your understanding.

Posted 3 years ago

“What a fantastic firm. Ordered mid afternoon and received the goods the next day. All perfectly wrapped. Well done.”

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Posted 3 years ago

“It's hard to say when you order stuff and the stuff arrives in a few days perfectly packaged every time.”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Very good and quick service. I started using Wonderland a few months ago and will keep using them.”

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Posted 3 years ago

“Easy site to access. Quick response to what must be to Wonderland a small order- one spray tin of acrylic. I'm a very satisfied customer and, on the rare occasions I get into the shop personally , when up from the Borders , am very happy with the personal, knowledgeable service provided..”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“My Items have not arrived!!”

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Posted 3 years ago

Hi Hugh Sending today. Thanks for your patience. Apologies for the delay during this very busy period. DPD will provide tracking information in due course to you directly through email and text message. Kind regards Wonderland Models Customer Support

Posted 3 years ago

Wonderland Models is rated 4.9 based on 6,516 reviews