Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,239 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,239 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

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“Great service, received item within 24 hours. Can't get much better than that.😀”

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Posted 1 year ago

“I myself have worked in customer services in one form or another for 30yrs+, so I can honestly say I know what excellent customer service is! I can say with hand on heart that the team and Wonderland Models have excellent customer service by the bucket load. I have never had an issue with the service I have had from these guys and will continue to use them as I know I can depend on them fully and without worry, I would also highly recommend to anyone. Yes they sell the same products as any other model shop, but for me it’s all about the customer service, so I will not go elsewhere to get the bits I need. Keep up the fantastic team work guys, you do a great job and it is very well much appreciated.”

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Posted 1 year ago

“For me it cannot improve. Excellent service.”

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Posted 1 year ago

“The service has been good speedy I did put a request in the message part of the order form that was completely ignored so will now go else where for all future parts, spares and accessories”

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Posted 1 year ago

Apologies that we missed this request Philip and sorry for any inconvenience caused.

Posted 1 year ago

“Great service a+”

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Posted 1 year ago

“Products good as normal, but disappointed that I paid for next working day delivery and that was not fulfilled.”

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Posted 1 year ago

Hi Richard Thanks for your feedback. You ordered on Saturday at noon and your parcel was collected by DPD first thing on Monday morning for delivery on Tuesday at 3:30pm. This is next working day delivery. DPD do not class Saturday and Sunday as working days. Thanks for your understanding.

Posted 1 year ago

“Very quick and great service”

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Posted 1 year ago

“Brilliant service again, fast delivery and well packaged and great value for money…my go to people for all modelling supplies..👍🏼”

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Posted 1 year ago

“The website works perfectly on my phone but not on my computer and I have no idea why. On the phone it is perfect, no problems at all and delivery is first class.I recommend Wonderland models”

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Posted 1 year ago

“Exceptional range of products and accessories from the leading brands. Straightforward ordering/payment process, great communication re: order/invoice/delivery. Packaged very well/ sustainably and delivered with care. An outstanding service from landing page to delivery!”

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Posted 1 year ago

“Very easy to use , arrived v quick. 👍”

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Posted 1 year ago

“Friendly helpful staff. Item ordered was securely wrapped and arrived in only two days. A good purchase from a good seller. Pity that the shop is 200 miles away,or would visit it.”

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Posted 1 year ago

“very helpfull over a stuation made by a phone from them to rectify stuation instead of numorus emails ,so its not all computors there is aperson at the other end , 5 star rating deserved”

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Posted 1 year ago

“Great service as always from Wonderland. Ordered online on Thursday evening, goods were delivered on Saturday afternoon, extremely well packaged and as described. I highly recommend Wonderland.”

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Posted 1 year ago

“Absolute quality service, really cannot fault them. Other retailers take note. Thank you Wonderland”

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Posted 1 year ago

“Fast service thanks”

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Posted 1 year ago

“Great comms through out. Great company to order from. The kit I ordered wasn't in and they called me to keep me updated. Excellant service.”

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Posted 1 year ago

“website easy to use, kit well packaged with added pleasure of popping the cushioned packaging. Fast delivery although PDP don't know the difference between "rear porch" and neighbour.”

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Posted 1 year ago

“Excellent place to order from.no issues, kept informed and given an option on a part that wasn't in stock. Speedy delivery via Dpd. Will be using again.”

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Posted 1 year ago

“Does what it says on the tin”

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Posted 1 year ago

Wonderland Models is rated 4.9 based on 6,239 reviews