WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 4.02

4.0 Rating 858 Reviews

75 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 858 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely nothing.”

Helpful Report

Posted 4 years ago

Good Morning Sarah, We are sorry to hear that you have experienced an issue with products that have been received. I have reviewed the communication on the order and can see that there are key points that have not been included in the feedback you have provided. You did confirm to us that the items had been fitted to the vehicle for over 3 months without any issues which affected the use of the items, you confirmed that the products were fitted by an individual who was not qualified to complete the job and in this process further damage to the vehicle was caused. This damage which was caused by an individual who did not have the necessary experience or tooling to complete fitment correctly then forced you to visit a MINI garage which advised you the items were not suitable. Prior to this, you were completely satisfied with the products and had not informed us of any issues. Unfortunately, we cannot accept return of any items which have been fitted to the vehicle and have been in use for a considerable amount of time. It would be extremely difficult to process a warranty claim with the advice that the customer has used the items for a long amount of time. We are sorry that we could not have been of more assistance on this occasion.

Posted 4 years ago

“Nothing at all seeing how you sent a wrong item that then cost me money to rectify your incompetence”

Helpful Report

Posted 4 years ago

Good Morning Nick, We are sorry to hear that you experienced an issue with a product that has been received. I can see here that you informed us that your product did not arrive in the finish that was expected, however you took your own initiative and rectified this. Unfortunately, we cannot be liable or responsible for any third party costs which we were not aware of prior to them taking place. This is standard procedure throughout the UK. If we had been notified prior to you making alternative arrangements, a complete resolution would have been offered to you.

Posted 4 years ago

“Still waiting on the mirror, I was told 3-4 working days, its now almost 2 weeks, no apology from staff”

Helpful Report

Posted 4 years ago

“Nothing. Would give zero if I could.”

Helpful Report

Posted 4 years ago

Good Morning Julia, Unfortunately, we cannot be responsible for incorrectly ordered products. As I am sure you will understand, we cannot check all customers order information against vehicle registrations to ensure they are suitable due to the large amount of orders processed. We are sorry that we were not able to assist you further on this occasion!

Posted 4 years ago

“The wing mirror was for a left hand drive car. Not specified in the description.”

Helpful Report

Posted 4 years ago

Good Afternoon David, We are sorry to hear that you have experienced an issue with a product that has been received. All our products are suitable for Right Hand Drive vehicles here in the UK. We can not see that you have contacted us regarding this issue and allowed us to offer a resolution. If you would like assistance, please contact our customer service team using email address: aftersales@buyitonline.ltd

Posted 4 years ago

“not a lot”

Helpful Report

Posted 5 years ago

Good Afternoon Rich Rich, We are sorry to hear that you experienced an issue with your experience. As you have not provided much information relating your feedback, we can only apologise for any inconvenience caused.

Posted 4 years ago

“Nothing impressed me”

Helpful Report

Posted 5 years ago

Good Morning Mark, We are sorry to hear that you received an incorrect product. Our returns procedure offers a quick and easy method of exchanging any item. If you require assistance in the return of the product you have received, please do not hesitate to contact us!

Posted 5 years ago

“Go else where after sales arragant and condescending will be seeking advice from trading standards.”

Helpful Report

Posted 5 years ago

Good Morning Paul, We are sorry to hear that you have not had a pleasant experience. If you need to talk to us, then please contact our customer service team using email address: aftersales@buyitonline.ltd

Posted 5 years ago

“We ordered a Volvo wing mirror from you on 17th May 2018 but it didn't fit, we returned it and you replaced it with another which didn't fit either so we returned that also but you refused to refund our money even though we had a P.O receipt to say that it was delivered to you. We have sent many emails and made many phone calls which you just ignore and you still owe us £27.98. We would not recommend you to anyone.”

Helpful Report

Posted 5 years ago

Good Morning Roger, We are sorry to hear that you have experienced an issue in May of 2018. Our customer service team i am confident assisted you in all ways possible at the time.

Posted 5 years ago

“Nothing. That is the worst online experience ever.”

Helpful Report

Posted 5 years ago

Good Afternoon Mike, We are sorry to hear that you have not had a positive experience. Would you like to contact our customer service team and advise on the issue you experienced as we may be able to rectify this for you.

Posted 5 years ago

“AVOID this company. They sent me an EU left hand drive passenger mirror rather than a UK right hand drive passenger mirror. Waste of £80, can’t use it as Mirror is at wrong angle”

Helpful Report

Posted 5 years ago

Good Afternoon Naomi, We are sorry to hear that you have experienced an issue with a product that has been received. I have checked the communication notes placed on your order and can not see that you have been in contact with us regarding the issue you have experienced. We really would like to rectify this for you, however we are unable to assist when no contact is made. If you would like us to rectify this issue for you, please do not hesitate to contact us.

Posted 5 years ago

“Supplied the wrong part, despite providing all the correct information. Returned the mirror in the original packaging following all the instructions. Still waiting for refund over a month now. Last communication money will be refunded by midnight of the day of the e-mail. Nothing!”

Helpful Report

Posted 5 years ago

Good Morning Michael, We are sorry to hear that you have not received a reimbursement. I have reviewed the transaction history for your order and can see that this was processed on 22.01.19, if you would like to get in touch with our customer accounts department using email address: customeraccounts@buyitonline.ltd they will be able to provide confirmation of this.

Posted 5 years ago

“I am not impressed by anything.”

Helpful Report

Posted 5 years ago

Good Afternoon Victor, we are sorry to hear that you have experienced an issue with a product that has been received. I have reviewed the order communication notes and can see that your order is currently being reviewed by our customer service operations team. Please rest assured that any issues you have experienced will be resolved.

Posted 5 years ago

“nothing at all”

Helpful Report

Posted 5 years ago

Good Morning Stephen, we are sorry to hear that you have not had a positive experience in using our service.

Posted 5 years ago

“Wing mirror was supplied with the incorrect electrical plug. After sales service was slow and Eventually I had to find a solution myself as wingmirror man was unable to offer a satisfactory solution in a reasonable time.”

Helpful Report

Posted 5 years ago

Good Afternoon Chris, We are sorry to hear that you experienced an issue with a product that has been received. I have reviewed the order communication notes and can see that we have offered to rectify this issue for you. This offer was made within 48 hours of you informing us of your issue. please accept our apologies if you do not believe this was a satisfactory time-frame.

Posted 5 years ago

“I have cancelled the order 299860,but I still have not received the refund. Please do so”

Helpful Report

Posted 5 years ago

Good Afternoon John, We are sorry to hear that you have yet to receive an update on a recently cancelled order. Please contact customeraccounts@buyitonline.ltd so that they are able to check the status of this transaction for you.

Posted 5 years ago

“Avoid. Item havent arrived at all Customer service is rude and absolutely useless. Trying get miney back with paypal.”

Helpful Report

Posted 5 years ago

Good Morning Ksenia, We are sorry to hear that you have yet to receive your order. As I am sure you will understand December is a busy period for our delivery partners and delays may occur. If you have already logged this issue with a customer service agent, they will be reviewing the delivery details and will rectify this for you.

Posted 5 years ago

“after weeks of waiting still waiting !!”

Helpful Report

Posted 5 years ago

Good Morning C Brown, We are sorry to hear that you have yet to receive your order. Please contact our customer services team so they are able to log this non-delivery and ensure we can resolve this for you.

Posted 5 years ago

“Avoid.....Avoid......Avoid! Terrible Service. Mirror Arrived Damaged, company not really interested in dealing with matters quickly. They’ve apparently this just processed a partial refund to get damage fixed....almost 5 weeks after delivery of mirror. I’ve still not got this in my account, I’m not holding my breath. The company take ages to do anything. Not interested in replying to emails a when you go on live chat you can speak to the same person you’ve mailed straight away. Rude, patronising during telephone conversations. Staff become rude and get heckles up when questioned about simple things, for example, ‘when will a refund be processed’ I was asked to take a ‘calmer appoach’ Avoid this company at all costs - manufacturer was £90 more expensive for a full replacement mirror, I should have bought direct from manufacturer. Never ever use this company. The inconvenience, hassle and rudeness of staff is not worth it! I await a patronising reply on here from the company, trying to justify their actions or stating why me as the customer will be in the wrong and they have done everything right. Please AVOID this company.”

Helpful Report

Posted 5 years ago

Good Morning Steph, We are sorry to hear that you have experienced an issue with a product that you have received. If you require any further assistance, please do not hesitate to contact us.

Posted 5 years ago

“Nothing at all”

Helpful Report

Posted 5 years ago

Good Morning Anisa, We are sorry to hear that you experienced a delay in the delivery of your order. We do work in partnership with multiple delivery partners, we are sorry that on this occasion they did not perform to the standard that is expected.

Posted 5 years ago

WingMirrorMan is rated 4.0 based on 858 reviews