WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 4.02

4.0 Rating 858 Reviews

75 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 858 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ignorance of the customer service was something to behold”

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Posted 5 years ago

“absolutely nothing”

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Posted 5 years ago

“NOTHING HAS IMPRESSED ME DUE TO BEING LIED TO AND STILL NOT RECEIVING MY GOODS”

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Posted 5 years ago

“I'm still waiting for someone to get back to me regarding my item I need to return. I emailed 10 days ago and it took 4 days for you to reply, then I completed the returns form online last Friday and have still heard nothing from you. I emailed on Monday to chase it up and am still awaiting a reply. Please advise.”

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Posted 5 years ago

Good Morning Caroline, We are sorry to hear that we have now been able to respond to you as quickly as you would like, as I am sure you will understand it is difficult to answer all email enquiries quickly however we do aim to respond to all customers enquiries within 10 days.

Posted 5 years ago

“Nothing your customer service is the worst”

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Posted 5 years ago

“Hi, Can you please let me know how to exchange the order referenced, received 23/06 (invoice attached). Reasoning: 1. Order is incorrect #1: I ordered a Passenger side wing mirror unit. I have received the Driver side wing mirror unit. Please see invoice. 2. Order is incorrect #2: I ordered a Driver side wing mirror cover. I have received a Passenger side wing mirror cover. Please see invoice! 3. The wing mirror unit is damaged - pictures attached. Other comments for your sales team to consider: - Internal packaging of the products was in an incredibly poor condition with the packaging broken - picture attached. On second attempt - you sent a primed cover (grey) to the wing mirror unit........”

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Posted 5 years ago

“nothing mirror wrong one”

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Posted 5 years ago

“I cannot give any star cose I didn't t receive any product yet. I paid £25 for a glass wing mirror in 24.06 and nothing so far. I checked my post twice a day and in vain. In the meantime my car fail the Mot. I m not impressed at all just disappointed.”

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Posted 5 years ago

“No package after 2 weeks. No response for email.”

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Posted 5 years ago

Good Morning Tomasz, We are truly sorry to hear that you have yet to received your order, please allow me to reassure you that any email inquiries will be dealt with as quickly as possible and we will attempt to resolve any issues.

Posted 5 years ago

“Member of sales team very dismissive & rude to me when I enquired into why I had not received my product”

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Posted 5 years ago

“Appalling service. Staff are rude and dismissive. Item returned TWICE with the same broken part. Don't seem to care.”

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Posted 5 years ago

“Nothing at all. Purchased and paid for on the 8th May. The wrong item was sent. I rang within 10 minutes of receiving it. I returned it as soon as I was emailed a returns label. Its now the 24th May and I still haven't been sent the correct item, nor have I had a refund. Its in the hands of my credit card people.”

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Posted 5 years ago

“Nothing. Hyundai i20 Door mirror indicator unit with built in bulb was ordered to replace existing working one with cracked lens. They claim to test all parts before despatch. Didn't work, theirs didn't flash when the indicator was turned on. I filmed a you tube video to demonstrate it, and showed them the video. They sent another, that didn't work either. Original cracked unit bulb still worked, but neither of theirs did . I think there is some issue with their aftermarket parts quality.”

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Posted 6 years ago

Good Morning Graeme, We are sorry to hear that you had issues with a product we have supplied, all our parts are tested and have a quality assurance sticker on the inside of the packaging to date back the last fault test, we can only apologise if this has caused you any inconvenience, I cannot see from the notes on your account that you have not been in contact after receipt of your second order, we do urge all customers to inform us of any issues they have with products, if you would still like us to resolve this for you, please contact our customer services team at aftersales@buyitonline.ltd or use our live chat feature, we will be more than willing to assist you!

Posted 5 years ago

“nothing as I still have not received my purchase”

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Posted 6 years ago

Good Morning Sandra, I have checked the tracking information and can see that this order was dispatched with our delivery partners FedEx on the 4/5/18. Would you like to contact our customer services team so that they are able to assist you in locating your order, You can email them at aftersales@buyitonline.ltd

Posted 6 years ago

“Still not received it yet.”

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Posted 6 years ago

Good Afternoon Kevin, I am sorry to hear that you have not yet received your order, I have checked the correspondence on your account and cannot see that you have contacted us regarding this delayed delivery. If you would like to contact our customer service team I will place their email address below, alternatively you can chat to us via live chat on our website, rest assured I am confident that we will be able to resolve this for you.

Posted 6 years ago

“nothing. returns policy is complicated to follow making it as difficult as possible to return item. all ican say be careful if you order anything”

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Posted 6 years ago

“Nothing, the wing mirror was just a generic copy of the Adria one that is much cheaper elsewhere but the advert led us to believe this was the real thing. the arm is actually smaller than it should be by at least an inch, I would of sent it back but needed a mirror putting on so had no choice but to keep it, if I had wanted a Chinese copy I would of gone else where for less money. I feel we were miss-led.”

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Posted 6 years ago

Good Afternoon Lez, We are sorry to hear that you feel you have had such a poor experience with our company. The product that has been purchased and supplied is not only a genuine product manufactured by the genuine manufacturers SPJ but of the highest quality, if you take a look at the product information on the underside of the mirror head you will notice that the original Citroen/Peugeot/Fiat badge has been scratched off as we are not retailing as either of those dealerships, the quality of the product you have received is next to none and in 12 years of supplying this unit, very few complaints have ever been due to the quality. In regards to the misleading information you mentioned in your feedback, I am unsure of where on our website it states this is a genuine Citroen/Peugeot/Fiat part, we clearly state on every product page that we are an O.E supplier of replacement vehicle products. I am personally really sorry to hear that you are so displeased with the product we have supplied and I am unsure of what course of action is best to offer you as no contact was made whatsoever when you received the product 12 days ago. I would really appreciate your feedback on how we can make it more clear to customers that we supply O.E products as I would hate for another customer to be in the same predicament you have found yourself. If you could forward over any ways we could possibly improve the way we advise customers to internalresources@buyitonline.ltd that would be much appreciated. Once again, we are really sorry to hear that you feel so let down, forgive us for not attempting to make things right at an earlier date, if we had of known how displeased you were, you can rest assured we would have rectified it immediately.

Posted 6 years ago

“Nothing has impresssed me. Still waiting eleven days after dispatch. Been fobbed off by after sales for us to contact Royal Mail to no avail.”

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Posted 6 years ago

“Service up front was very good, but you sent me an email on Monday 9th April saying it had been dispatched, yet it hasn’t arrived yet. It’s currently 13th April.”

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Posted 6 years ago

Good Evening Charlie, I have checked your order using your order ID provide and can see that you opted for our free delivery service which takes between 3-5 working days. It does state that if your order has not arrived within 5 working days then feel free to contact us with this information so we are able to rectify. Now I have tracked your order using your consignment number and can see that you have missed a delivery on 10/4/18 with our Delivery Partners. We will happily rearrange this delivery for you if you would like us to do this, however we do feel this feedback is slightly unfair for information that is clearly provided to you on the dispatch information we provide.

Posted 6 years ago

“Nothing, very poor”

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Posted 6 years ago

WingMirrorMan is rated 4.0 based on 858 reviews