WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 4.02

4.0 Rating 858 Reviews

75 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 858 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing the customer service was useless”

Helpful Report

Posted 3 years ago

Good Afternoon, We are sorry to hear that you experienced a delay with the order. As I am sure you may understand, slight delays can be expected under the current circumstances. If a reversal request was placed, this will be processed in due course.

Posted 3 years ago

“Delivery speed”

Helpful Report

Posted 3 years ago

Good Morning Janene, We offer multiple methods to contact our customer support teams including Facebook Messenger, online Live Chat and email. Please do not hesitate to contact us should you require any additional support.

Posted 3 years ago

“Nothing. Wrong part supplied.”

Helpful Report

Posted 3 years ago

Good Afternoon Derek, We are sorry to hear that you experienced an issue with a product that has been received. We do hope once the returned item has been processed, any issues will be resolved.

Posted 3 years ago

“I ordered a wing mirror which was needed as soon as possible, to only then be told after I ordered I would get it in 4 months time. I instantly requested a refund which I am still waiting for almost two weeks later. Ridiculous!!!”

Helpful Report

Posted 4 years ago

Good Morning Matt, We are sorry to hear that you have experienced an issue with an order that was placed with us. If you have cancelled your order, our customer accounts department will have received the instruction to process a reversal back to the original payment method.

Posted 4 years ago

“Nothing impressed me”

Helpful Report

Posted 4 years ago

Good Morning Keith, We are sorry to hear that you have experienced an issue with our service. If you do require any assistance with the item received, please do not hesitate to refer back to us!

Posted 4 years ago

“impressed by their inability to converse, the items delivered were not correct for car as registration supplied. Cannot get them to accept my returning of items Purchase order:64913”

Helpful Report

Posted 4 years ago

“Nothing about this company impressed me at all. Teach your staff to be honest, and polite . I feel that I have been ripped of with the sales and service from your company. I am £50 out of pocket with a mirror that is no good to me at all.. Do you think that I should be HAPPY”

Helpful Report

Posted 4 years ago

Good Morning Paul, I am sorry to hear about any issues you experienced with your order. I can see from your order information that no contact has been made since you placed your order. Would you like to contact our customer service operations team so they are able to discuss the issues you experienced?

Posted 4 years ago

“Speed of request for feedback whilst ongoing problems with delivery of correct item!”

Helpful Report

Posted 4 years ago

Good Afternoon Graham, We are sorry to hear that you have received an incorrect product. I can see that you have notified our customer service team of this and can confirm that this issue is being handled by a customer service representative.

Posted 4 years ago

“Not alot can just see with the traffic with the mirror at a strange angle and the bottom mirror looks 45 degrees from the side of the van..not Impressed at all”

Helpful Report

Posted 4 years ago

Good Morning David, We are sorry to hear that you have experienced an issue with a product that has been received. If you are not satisfied with a product we have supplied, we would advise you get in touch with our customer service operations team so that they may attempt to resolve this issue for you David.

Posted 4 years ago

“Having sent the wrong item that I ordered I am still waiting for the response to return it. The acknowledgment of my request for a return was recieved on 21st October and I am still waiting for your reply.”

Helpful Report

Posted 4 years ago

Good Morning John, We are sorry to hear that you are required to return an item. If you have completed a product return form on our website, our returns department will review this and provide you with relevant return instructions via email.

Posted 4 years ago

“Still waiting for my parts couple weeks.”

Helpful Report

Posted 4 years ago

Good Afternoon Renatas, I have reviewed the order status information and can see that the item purchased is a non-stocked item in the UK with an import lead time of 10-14 days. This information is displayed directly on the product screen and confirmed on your order confirmation. We are unsure as to why you are unsatisfied with the service that we have offered?

Posted 4 years ago

“My experience was horrible! A wrong order was sent to me, called them to register my grievance but instead I was addressed rudely by one Mr Josh who felt he could just act with impunity! I sent the wrong order back to them on 25/09/2019 and asked for a refund. They received the item on the 27/09/2019 and can you believe that as at today 06/10/2019 I am still yet to get my refund! I called them 2days ago and I was told that it will take 10 working days to process my refund! Which order company does that in UK? Buy it online/ wing mirror man are just one big fraud! AVOID THEM...except you want to be duped! I have reported them to the necessary regulatory bodies and I hope they are blacklisted! I have since gotten in touch with my solicitor for the next phase which is a legal action.”

Helpful Report

Posted 4 years ago

“Have not received the mirror yet”

Helpful Report

Posted 4 years ago

Good Morning Steve, I have reviewed the order information and can see that the item you have purchased had an import lead time of 10-14 days. This information is made extremely clear on our website and we are unsure of your reasoning behind this feedback. If you require any assistance regarding your order, please contact us.

Posted 4 years ago

“nothing yet, still waiting for response.”

Helpful Report

Posted 4 years ago

Good Morning Robert, We are sorry to hear that you have not received a response. Can you please advise what information or assistance you are awaiting as I cannot see any communication notes from you on our system?

Posted 4 years ago

“Nothing. You didn't get the part in stock after waiting over 2 weeks for it so ended up getting a refund. The refund was pretty much hassle free though. Oh the chat screen was pretty handy and was answered quickly”

Helpful Report

Posted 4 years ago

Good Morning, We are sorry to hear that you experienced an issue with a stock discrepancy on the product purchased. We do try to keep all customers informed at all times regarding the availability of our products! We are pleased that the remainder of our service was satisfactory and that we was able to assist you when it came to processing your reimbursement!

Posted 4 years ago

“The Speed in which (following a telephone conversation) that you confirmed that the part would be suitable. The Speed in which they told me that delivery would be delayed, The Speed you took in taking the money. The Speed that they took in referring me to Their returns policy when I telephoned telling them that the item was not fit for purpose viz. you can, providing your sitting in the passenger seat, get an excellent view whilst reversing, unfortunately I have a right hand drive vehicle and when I sit in the drivers seat I can only see the pavement and shops I have passed. Not a happy experience I have completed a product return form and am awaiting a response.”

Helpful Report

Posted 4 years ago

Good Morning Chris, We are sorry to hear that you have experienced an issue with a product that has been received. If you have completed our product return form, then a response would be provided to you to ensure that a resolution is met for you.

Posted 4 years ago

“Absolutely nothing!”

Helpful Report

Posted 4 years ago

Good Morning Stephanie, We are sorry to hear that you experienced a delay with your order, we do hope that this issue has now been resolved and your item has been received.

Posted 4 years ago

“Avoid these people like the plague. They deliberately don't respond to emails requesting a cancellation in the hope you'll avoid cancelling your order. They are quick to respond to online criticism but not when you want to contact them”

Helpful Report

Posted 4 years ago

Good Morning, We are sorry to hear that you have experienced an issue with your order. As I am sure you may be aware, we do have different departments which manage and handle different areas. If you require to cancel an order, you can do so by contacting our customer accounts department.

Posted 4 years ago

“Initial response”

Helpful Report

Posted 4 years ago

Good Morning Patrick, We are sorry to hear that you have experienced an issue with a product that has been received, I cannot see that we have received any further contact from you since an original return took place. So we are able to assist you with this matter, please feel free to contact our customer service team.

Posted 4 years ago

“Very little.”

Helpful Report

Posted 4 years ago

Good Morning John, We are sorry to hear that you have experienced an issue with a product that was received. Our returns policy is followed for each and every returned item, we can only apologise if you do not agree with this, you are very lucky to find a supplier who places their trust in the consumer and allowed you to return the item after the fact, we do usually find this is the case with smaller less prominent suppliers in the UK. Unfortunately, our policy is very clear and as any exchange policy in a high street store in the UK, the item must be returned prior to exchange. We are sorry that we could not assist you on this occasion.

Posted 4 years ago

WingMirrorMan is rated 4.0 based on 858 reviews