Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,135 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,135 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 15th May 2025

Wilkinson Cameras 5 star review on 13th May 2025

M Stroud

Wilkinson Cameras 5 star review on 22nd April 2025

D McKeown

Wilkinson Cameras 5 star review on 11th April 2025

B Adams

453

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“28/1/18 Liverpool store. Wanted to purchase a Canon EOS77D body only at £699. Was quoted part exchange over phone of £100 for Canon EOS100D. When I arrived at shop, lady called Lesley checked camera and informed me that eye cup was missing and said they could not accept the camera. She suggested that I go online, buy one and she would accept it. On asking if they sold the eye cup, she said they did and that they were £10, which she would deduct from the trade-in. I asked her if she would waiver the £10 in light of the fact I was spending £600? She replied that it was not company policy. I have purchased my camera elsewhere, and will not be shopping at Wilkinsons in the future.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. We have fully investigated your in-store experience that day, including reviewing the CCTV and speaking with any staff members involved. We are sorry if you feel that you didn’t have the best experience in the store and we always analyse any feedback given to us, looking for ways to improve and rectify any problems. Below is the result of our findings and explanations to any concerns you have raised. When you called the store and asked for a valuation over the phone, you were offered £100 based on the condition described over the phone and subject to inspection. When seeing the camera in-store, Liz noticed there was no eye cup and warned you that this would affect the value, reducing it to £90. She suggested that if you wished to order an eye cup online and come back, that the full value of £100 could be given, alternatively we would need to add one - we sell this item for £10. Liz was going against company policy by advising you obtain an eyecup elsewhere in order to try to get you the best deal possible. You allowed Liz to continue inspecting the camera, but then you became quite irate and aggressive in your demeanor - this behavior included raising your voice and pointing your finger at Liz to the extent that your own daughter requested that you stopped. Your behavior was such, that after you left two customers present in the store expressed their shock over how you had treated our staff member. Despite this, Liz continued to try to serve you in a calm and professional manner until you chose to leave the store. Part-ex valuations are given based on the value of the goods as a part exchange, not a cash buy-in and do not take into account the value of the new item you are buying; only the value of your equipment with a bonus for part-exchanging. So, whether you are buying something for £500 or £5000, we will offer you a fair price for your part-exchange equipment. We feel this is the fairest way. Therefore, the fact that you were buying something else had already been included in the valuation and in fact, Liz had offered slightly more than the guideline price for an item with no box and a missing eyecup. We hope the above offers some insight into your visit to the store and clarifies your concerns raised over the part-ex value given for your camera. Regards, Wilkinson Cameras

Posted 7 years ago

“Packaging badly torn and gouged, merchandise appears to have no cosmetic damage. will not risk purchasing any further vulnerable items.”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear that your package was damaged in transit. Please could you send some pictures to support@wilkinson.co.uk so we can look into this further. Regards, Alex | Wilkinson Cameras

Posted 7 years ago

“Charged a 10% restocking fee when I wanted to return a product. The reasons for this charge: I found it cheaper elsewhere.... Ridiculous”

Helpful Report

Posted 7 years ago

“I bought a camera from bury store 2 months ago and it stopped working the staff insisted that i had dropped or misused it said they would send back to sony but i was wasting my time . I will NEVER darken there door again as the staff were very unhelpful . This is the third camera i have bought from them but never again . I never dropped or misused the camera . and over the passed 10 years have spent in the region of £4000 .”

Helpful Report

(Bury) - Posted 7 years ago

Good afternoon, I have reviewed the information we have in order to investigate your complaint. You came in to the Bury store today with your Sony WX500. The lens on your camera had suffered damage which is consistent with a bang or a knock during use, which is why it appears to be at an angle. It is a most unusual fault to develop without some form of impact damage, which is why you were advised that any type of misuse or accidental damage is not covered by the Sony warranty. It is important to warn you of this upfront so you are aware of the potential outcome of any warranty investigation by Sony, particularly as there may be costs incurred where a fault is deemed to have be caused by damage or misuse, as opposed to a manufacturing fault. At this point, I have been informed that you told us you didn't wish to proceed and that we should throw the camera in the bin. You then left the shop leaving the camera, complete with memory card, in our possession. Of course, we haven't thrown this in the bin and it will be stored safely, in case you change your mind and wish to proceed with any further investigations, whether that be under warranty with Sony or a repair estimate. It may be that even if Sony declare that any repairs are not covered by the warranty that it is cost effective to repair the camera, rather than replace it. I hope my response has cleared things up for you. The team at the Bury store would love to help you find a resolution that gets you out taking pictures again with your WX500. We will keep hold of the camera until December 31st 2017 whilst we await your decision. After this date, it will be disposed of accordingly. I have also sent a copy of this reply to the email address used when purchasing the camera. Regards, Alex | Wilkinson Cameras ***Please note, I have just edited the original review to correct a spelling mistake and also the date of December 31st, which originally said 2018, but we will only keep hold of the camera until December 31st 2017 unless we hear from you.****

Posted 7 years ago

“Had my passport photograph taken at shop in the Westmorland Centre. I was taken outside the shop, asked to stand against a "white" wall in front of passing general public. The person taking the photograph Sam Mossup didnt even ask if I was happy with the photograph and proceeded to print the photograph put it in a folder and that was that. The photograph was awful, he said it would do as it was only a passport one and no one looks good. Today I went to another shop and had it redone. I was placed in front of a white screen [inside the shop!], shown the photograph, both via camera and on the screen before they printed them out. I got six only got two from Wilkinsons. Very disappointed cost me twice as much but at least I am satisfied with my second passport shoot.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to leave a review. It is not standard for our customers to be taken outside to have a passport photo taken and the shop does have an internal backdrop intended for this purpose. The store manager has be spoken to as this is not acceptable. We will ensure this doesn't happen again in future. I'm very sorry that you experienced this and that the images weren't acceptable. I can assure you that our passport photos are all taken to the standard required by the passport office and our success rate is exceptionally high. Had you have used the photos the Kendal store provided, I'm confident you would have had no problems. But, I accept you may not wish to be stuck with a picture you don't like for a number of years and you should have been shown the images to see if you were satisfied with them. I would like to offer a full refund. If you wish, the store will also take a new set of complimentary images for you. Please call in with your receipt (or the photos if you no longer have this) when it suits you and the team will issue a refund. Sam and his manager Nick would also like to pass on their apologies. I hope you will allow us the opportunity to prove to you that this issue has been addressed and isn't the level of service we offer as standard. If you would like to discuss this further then feel free to contact us directly using support@wilkinson.co.uk Regards, Alex | Wilkinson Cameras

Posted 7 years ago

“although I have purchased cameras and accessories from the Warrington store for many years and received excellent service I have wasted time last night and this afternoon on the digital splash trying to get it to accept my discount code to get a trying to get my free entry ticket and discounted tickets for two speakers.”

Helpful Report

Posted 7 years ago

Hi, We'd be more than happy to help you, we even have handy instructions with pictures in case you haven't used vouchers on our website before. Please speak to us on Live Chat between 9.15am and 5pm weekdays and we're confident we can help you to get your discounted tickets. Please don't let this detract from your previous good experiences in our stores. Regards, Alex

Posted 7 years ago

“Following two visits in your Carlisle store I placed an order for a Fuji XT-10 and 18-55 lens bundle prior to Christmas as a gift for my wife. A few days later I received a phone call advising that you would not be able to fulfil this order and that you would have to issue a refund. By this point I was unable to source the camera bundle elsewhere. Very disappointing. I could have ordered the same package for the same price online on the day that I ordered from you, however chose to buy from you in store in order to support a local business. Would hesitate to use you again, although staff were helpful up to the point of order.”

Helpful Report

(Carlisle) - Posted 8 years ago

Hi, Thank you for taking the time to leave a review. I'm sorry that we were unable to supply the item you ordered. When your order was taken in-store, we were not aware that that particular product combination was discontinued and no more could be supplied by Fujifilm. You were contacted as soon as the information came to light. I hope you have been able to find an alternative product and I'm sorry if any inconvenience was caused by these circumstances. Kind regards, Alex Wilkinson Cameras

Posted 8 years ago

“After having several good experiences in purchasing equipment and having a faulty lens replaced very quickly and without fuss I decided to buy a new Canon 200mm f2.8 lens. I received the lens very quickly and without fuss but on checking the new lens found that my "new" lens had a 2015 date code. I informed the direct sales person who could not do anything about it. I was given the choice of take it or return it. I decided to keep the lens but am very unhappy to have been put in that position as I paid full price for the lens (on a 24 months interest free deal) which to my mind is old stock which should have been discounted as the price has changed a few times recently. I'm sorry to have to say, but Wilkinson's have lost a good customer...I will not buy anything from then again.”

Helpful Report

Posted 8 years ago

Dear Mr. Walsh, Please be assured that your lens was new stock. No further discount could have been offered as when you purchased the lens. We were already very keenly priced (£100 less than most other retailers) as this lens was included in our Winter Sale. I'm afraid that we have no control over the stock sent to us from Canon or the manufacturing date of any equipment we are supplied, but I would like to reassure you that the Canon EF 200mm F2.8 L II USM has been made to the same standards and specifications since its initial release in 1996 and of course has the usual high quality associated with Canon L Lenses. I hope that based on your many previous good experiences and taking into consideration my response above that you will reconsider shopping with us again in the future. Regards, Alex - Wilkinson Cameras

Posted 8 years ago

“Initial purchase of a 'lens hood' was ok! However, I was told that I would have to order the hoods for my other lenses. This I did and paid for one of them! I'm still waiting! Jessops informed me that I would receive them the following day! On my most recent visit to the shop (Your Preston Branch) I was told that the earthquake in Japan was affecting the supply of cameras and accessories. I visited Jessops and asked them, and was told next day delivery! What would you do? I'm still waiting to hear from the branch! Hello Update I have just telephoned the Preston branch requesting an update on my order, to be told that it arrived last Friday! No one has contacted me from the shop! Would I buy again from Wilkinsons! No! Why? Shocking customer service Regards Ken Pilling Sent from my iPhone”

Helpful Report

(Preston) - Posted 8 years ago

Hi, I'm afraid we don't keep every lens hood in stock. Some are "Special Order" items like the one you ordered. Some may have just been sold out at the time. Having looked into your order, the hood was ordered from Canon, but this is still on back order with them. The latest information from Canon suggests that this will arrive with us towards the end of this month. As soon as your lens hood comes into stock the Preston store will contact you to let you know it has arrived. I'm sorry this has taken longer than expected to arrive from Canon. I will speak to the store manager to remind him to refresh the staff training as you really should have been kept up to date. KInd regards, Alex - Wilkinson Cameras

Posted 8 years ago

“The manager helped me with my purchase and was very helpful. Great service and went the extra mile.”

Helpful Report

(Southport) - Posted 8 years ago

“Sara is absolutely the nicest person to deal with and she did an excellent job trying to sort out my problems which I had so 10 out of 10 for Sara. However I have to say that after spending almost £10,000 with you in the last 18 months, on two cameras and a lens, particularly the recent purchase of a new 1dx Mark II and 24-70 lens I went off to California to a shoot which had been arranged for months to shoot wildlife in the mountains for a client. The camera broke! and it was one of the most embarrassing things to have to tell the client that here we are all the way from England to do this job for them with the best camera in the world and it broke. Needless to say I couldn't do the job which cost a fortune to arrange and completely ruined the trip, we had people we met, experts in their field etc etc, you can imagine, I don't have to tell you the extent to which we went to to get this organised and it was a complete failure and cost an awful lot of money. The lens jammed as well, and when I took this back into your shop Sara said she tried to get you to fix it for free, she said it looked like it had been dropped although to my knowledge it hadn't and I had to pay an additional £200+ to get a 4 week old lens fixed, to say I am disappointed is an understatement. She did sent out a 1dx Mark I for the last week of the trip, but this was unfortunately too late for the work we were booked to do. I have thought about litigation and still am, at least the refund of the repair would have gone some way but you didn't even offer that! I am a Canon Professional.”

Helpful Report

(Southport) - Posted 8 years ago

Hi, Firstly, thank you for taking the time to leave some feedback. Unfortunately, Sara is off work due to illness at present and she is the only person who knows the full details regarding this situation. However, she spoke to me on a couple of occasions explaining the predicament you were in. Between us, we tried to come up with a number of solutions for you. Sara spent time trying to organise the location of a convenient Canon Pro Service Centre in the US which I understand you couldn't get to. When this was established she worked closely with you and arranged a loan EOS 1 DX to be sent to your hotel enabling you to continue working. It was my understanding at the time that you were grateful for this solution as it enabled you to complete your job. On your return the faulty EOS 1DX MKII was replaced immediately, the faulty unit complete with a full report was sent to Canon in the UK. I appreciate how disappointing it is when a piece of equipment fails, however on this occasion I feel both Wilkinson Cameras and Sara have tried everything possible to rectify this unfortunate situation. With regard to the lens, I’m sure every effort was made to obtain a guarantee repair, only if Canon service are 100% sure that a piece of equipment has been knocked or dropped would they insist on making a charge. If you would like to dispute this I would be happy to open the case with Canon for you? Canon service will have a full report and images on record, I’m sure. Please contact us at support@wilkinson.co.uk marked for my attention if you would like to discuss this further. David Parkinson - Managing Director, Wilkinson Cameras

Posted 8 years ago

“WARNING THEY DELETE POOR REVIEWS!!!!!!!”

Helpful Report

Posted 8 years ago

Hi, As you left 6 negative reviews within a 60 minute window with increasing levels of abusive language directed at one of our staff members we made the decision to ask for all but your original review to be moderated. As per our original request, we'd like to look into your original complaint for you and would urge you to email support@wilkinson.co.uk with the date, approximate time, store visited and any other information you think would help us. Thank you, Alex

Posted 8 years ago

“Product knowledge - very poor at best (my 8 year old daughter knew more about the camera than the manager), customer relations... terrible!!!!! Really unimaginable attitude from the store "manager". Disappointed at his childish behaviour which i also have on video & will be posted on youtube!! Nowhere else for this childish idiot to go but the cold stark truth of his stupidity...”

Helpful Report

Posted 8 years ago

Hi, I'm sorry that you've had a negative experience in one of our stores. All our managers are highly trained with expert knowledge across a range of photographic products and brands with lots of personal photographic experience as well, so this sounds like a very unusual experience. Please could you email support@wilkinson.co.uk with details of which store you visited and either a name or description of the staff member and any other details about your visit so that we can fully look into what happened. We take all feedback seriously and further information will ensure we can address any issues. Regards, Alex - Wilkinson Cameras

Posted 8 years ago

“I will never purchase another thing from wilkinsons while the manager Andrew is there and that goes for any of my colleagues. I have never been so embarrassed by someone in all my life the order was late so wanted to cancel it. Basically he laughed at me told me that I couldn't and totally refused. I had no choice but to wait until it arrived unless I paid another £100 admin. Im totally disgusted at the way I was treated and as I said I will never ever purchase another thing from Wilkinsons.”

Helpful Report

(Liverpool) - Posted 9 years ago

Hi, Thanks for taking the time to write a review. I do feel that this is a little bit unfair as the reason given for originally wanting to cancel the order was that you had changed your mind. When a non-standard stock item is specially ordered a depsoit is taken, which isn't refundable if you change your mind about the order. Furthermore, due to the method of payment used, an administration fee would have been payable for an order cancellation. Andrew is a long serving manager with many years experience and this response sounds very out of character, but we do take all feedback very seriously and your comments will be noted and acted upon. I do hope you're enjoying using your products and getting great results - it's a great bit of kit. Regards, Alex - Wilkinson Cameras

Posted 9 years ago

“Stuff don't know the products well enough and my experience consisted of multiple phone calls to head office. In addition to this I was sold a faulty 'used' canon 35mm mk1 which had not been tested before resale. I have shopped with Southport for many years but due to my experience with Preston I'm returning to Calumet.”

Helpful Report

(Preston) - Posted 9 years ago

Hi, Thank you for your feedback. As this issue has already been discussed and concluded I won't go into too much detail, but please be aware that following on from your experience the Preston manager has been spoken to. We do take feedback very seriously and always act upon a customer complaint to try to ensure it doesn't happen again in future. Regards, Alex - Wilkinson Cameras

Posted 9 years ago

Wilkinson Cameras is rated 4.9 based on 6,135 reviews