Wilkinson Cameras Reviews

4.9 Rating 5,756 Reviews
99 %
of reviewers recommend Wilkinson Cameras
4.9
Based on 5,756 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wilkinson Cameras Reviews

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

Write Your review

Tell us how Wilkinson Cameras made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Wilkinson Cameras 5 star review on 16th April 2024
S Middleton
Wilkinson Cameras 5 star review on 18th January 2024
P Ferris
Wilkinson Cameras 5 star review on 18th January 2024
P Ferris
Wilkinson Cameras 5 star review on 18th January 2024
P Ferris
Wilkinson Cameras 5 star review on 18th January 2024
P Ferris
Wilkinson Cameras 5 star review on 18th January 2024
M Peters
Wilkinson Cameras 5 star review on 18th January 2024
M Peters
417
Anonymous
Anonymous  // 01/01/2019
The worst service I’ve ever received in a retail outlet
Helpful Report
Posted 2 years ago
I'm sorry to read that you have received poor service from Wilkinson Cameras. In order to understand what has occurred, can you please provide a transaction or order number? Or if it was a store visit, please provide a time, date, and location of the visit. You can email me on sales@wilkinson.co.uk and I will look into the matter with urgency. Kind regards, Liz
Posted 2 years ago
Still waiting for email with copy of receipt for my purchase following my phone call last week. Camera received with two small chips on lens barrel. I was told before purchase seal on box was broken but camera was checked ok.
Helpful Report
Posted 3 years ago
Good morning John, Have you contacted us about the camera? I can’t see an email so I’d be grateful if you would send some images please. Please send to sales@wilkinson.co.uk. We have excellent customer service and usually respond to emails within a few hours but certainly within 1 working day. This is most unusual as the item you were sent was from brand new stock. The box had been opened but definitely the goods inside should have been brand new. Once we’ve seen the images we will be able to assist you further and investigate what may have happened. Regarding your receipt, this is automatically sent and would have been sent again as soon as you requested. The sending email address to search for is stock@wilkinson for these receipts. You may need to check your junk / spam folder. Regards, Alex | Wilkinson Cameras
Posted 3 years ago
I cannot write a proper review as I have still not received my purchase. Delivery time definitely poor! R Jarvis
Helpful Report
Posted 3 years ago
Good evening, Your order placed on Friday August 21st with 2-3 working day delivery was dispatched the same day and a tracking email sent containing your tracking information. We always advise checking your spam folder if you don’t think you have received this. Delivery was attempted on Monday 24th August and a card left advising that your parcel could be collected from your local post office. Parcelforce would also usually email you delivery updates too in absence of a mobile phone number. We would have been more than happy to advise you of this or help you in any way, but it does not appear that you have tried to email or phone us. You can email sales@wilkinson.co.uk or call 01772 252 188 if Mon-Sat from 9am until 5pm, Sunday 11am until 4pm or Bank Holiday Monday 10am until 4pm. Regards, Wilkinson Cameras
Posted 3 years ago
Absolutely diabolical service from this company. I phoned and enquired on Wednesday, if a camera and lens was in stock. I was told yes it was and I could buy it through their website. No problem order it I did and paid for next day delivery. I then received a phone call and was told it was not in stock in that particular shop, but it was in a different branch and I could get it by Friday. I said OK, it didn't arrive on the Friday and I couldn't get it until the next week. I obviously cancelled the order as this shambles could not be allowed to continue. So now I have no camera and no £1100 I paid for it until the refund is processed. If I hadn't have phoned first and asked about stock I would not be so annoyed as mistakes do happen, but as I did I am. In Reply I think you should check your records before you answer as the parcel has been returned to you and a refund issued to my bank. Also this review was requested by email and if I have left three reviews it shows how annoyed I am. As I stated I phoned to check stock was there to be sent if I ordered with next day delivery and the order was placed 15 minutes before cut of time. This would not have been a problem if the stock had been there as I was told.
Helpful Report
Posted 3 years ago
Good afternoon, This is the 3rd review you have left with regards to this order. As we have now explained on several occasions, the item you ordered was in stock. You can see using the tracking information provided to you that we sent the item to you. Once again I will apologise for the minor delay in its dispatch, which we called you about immediately and refunded your postage charge. You said you were happy with this and your parcel was sent the following day on a Next Working Day service as promised. This would mean the item arriving on the Friday, which it was scheduled to do, but you contacted us insisting the delivery was cancelled as you no longer wanted it and wanted a refund. As requested, the parcel was stopped and returned to us. We issued your refund as soon as it arrived back with us on Monday 13th. Had we not provided tracking proving that we sent a parcel to you, I could perhaps understand you thinking the item wasn't in stock. Your insistence that it wasn't, despite us having to cancel and retrieve the parcel from the courier, is quite baffling. It would have arrived with you on Friday as you had initially said was acceptable until you requested it was cancelled. A copy of our original response on Friday 10th July is below. " The item you ordered and checked on was in stock. We would never claim an item wasn't in stock if it wasn't. However as it was located in a secondary location and the order was placed so close to the cut off point for a Next Working Day delivery, we were unable to get it shipped to you in time. Please accept our sincere apologies for this. As you are aware, the parcel has already been dispatched and is within the ParcelForce system (currently showing an expected delivery date of today Friday 10th July), which is why we are unable to issue a refund until the parcel is returned to us. A request for the delivery to be cancelled and returned to sender has been placed. There is still a chance the parcel may arrive with you. If this happens, please refuse the delivery. Once the parcel is returned, your transaction will be refunded swiftly. Regards, Alex | Wilkinson Cameras"
Posted 3 years ago
Don`t use this shop. Selling is paramount, after sales care is none existent !!. 28th September I took my cannon camera into the shop due to sometimes showing an error code. It was sent for repair. Contact to discover what was the matter was not acknowledged as the weeks passed by. Today, almost December a replacement camera has arrived due to the length of time. I requested a different camera that does not have this problem but that was refused. My old camera has also been returned BUT is no longer a camera , just junk. They did not bother to put it back together as they received it, just sometimes showing an error code before use. Appalling customer understanding and repair facilities. SHOP SOMEWERE ELSE.
Helpful Report
Posted 4 years ago
Dear Mrs. Howson, We care very much about our customers and have received many positive reviews commending our after-sales service. Your Sony HX400 (we are not aware of any problems you have had with a Canon model), purchased in December 2016, including a 3 year warranty, was sent off for repair due to a fault arising. You brought this into our Preston store on September 28th. It was uneconomical to repair, so we replaced the camera with a brand new one for you. This was completed within exactly one month. I accept that 4 weeks is a little longer than we would usually like for a warranty repair or replacement and also that you should have been warned that it could take up to this long at the time you booked the camera in. I hope you will accept my sincere apologies for this. I know that Keith, Preston Store Manager, has also apologised during your correspondence with him. The information about your replacement camera was communicated with you via email on the October 28th and was ready to collect the same day. We did also offer to post the item to you should store collection be inconvenient. This information was communicated with you again on November 18th. It was only on Saturday November 23rd that you requested it was posted to you. This was dispatched on Monday 25th on a next day delivery for you. It would appear that you have now received the replacement camera and I very much hope you will get many more years use from it and continue to enjoy taking photographs. Regards, Alex | Wilkinson Cameras
Posted 4 years ago
The woman on the phone got it all wrong when I turn up at the shop the manager was very help full with a 100 miles round trip for nothing I was not very please
Helpful Report
Posted 4 years ago
Good afternoon, As I understand it, you got in touch to ask about Cokin filters and Sara our Online Sales Manager had some sent over to the Warrington store for you to look at. Despite having checked the Cokin website, which suggested they were compatible with your existing filsters, it turned out that they weren't. Matthew, Warrington Store Manager, spent some time with you in-store and also after you had left to find a solution for you and put together a package of LEE Filters to suit your needs. He also arranged a discount to reflect the inconvenience caused. This was posted directly to you from our Online Sales team to save you making another journey and you called Matthew to thank him for the "first class service" upon receipt of them. Following on from this purchase, you called Matthew and asked for advice on a card reader, which you ordered online without any issue. Hopefully the account of events I have is correct, but please get in touch to provide more information if required. You can contact us using support@wilkinson.co.uk or on 01772 252 188. As you can see, we work together as a company to ensure that customers get great service, with online and in-store teams working as one. The reviews here review the company as a whole, including the Warrington store, not just our website. With this in mind, I would be very grateful if you would consider revising your review to reflect your experience as a whole and the work both Matthew and the Online Sales team have done. I do hope that you are enjoying using your new filters and getting great results from them. Again, please feel free to get in touch if you would like to provide more information. We'd really like to get this resolved for you. Regards, Alex | Wilkinson Cameras
Posted 4 years ago
Sorry didn't come up to the standard I would expect from a camera retailer. I need to expand my photography and venture into long exposure filters. From my research there are two kits which I require advice on prior to making a purchase. The idea was for me to travel to the Liverpool branch, talk it through and purchase one of the two Lee filter kits available. To cut my experience short when contacting the above branch the only sound advice I received was that there were none in stock and try the our web. Not profession or helpful.
Helpful Report
Posted 5 years ago
Hi Stephen, Please could you let us know how and when you contacted the Liverpool store and any extra information which can help us to investigate this further? Please email support@wilkinson.co.uk or call 01772 252 188. I'd like to be able to prove to you that we're a knowledgeable and helpful retailer and help you on your new venture into long exposure photography with filters, so if you'd also like to let us know which filter kits you were looking at we'll be able to advise accordingly. We also have a blog posts on Lee Filters, which may help too: https://www.wilkinson.co.uk/w/lee-filters-everything-need-know/ Regards, Alex | Wilkinson Cameras
Posted 5 years ago
camera excellent.staff shit, sent wrong tracking number.when I did contact shop, I was told it would arrive around 6 pm. I was up at 6 am, waiting for it. all I got off the shop was its down to ups not us. they could not even send to let me know.well out a email.well mr Wilkinson I have spent a lot of money over the years with you, never again will I set foot in one off your shop,s good by.
Helpful Report
Posted 5 years ago
Dear Mr. Brennan, We pride ourselves on offering excellent customer service and our Customer Service and Sales Team always try to exceed customers' expectations. We sent your parcel on an expedited service to try to give you the best service, beyond the 2-3 day delivery service you had chosen. We then continued to try to offer good service despite your rude and aggressive manner as you shouted and swore down the phone at one of our Customer Service Team as he tried to help you. Sometimes we make mistakes and when we do, we hold our hands up, investigate what, how or why it happened and make sure to learn from the problem to ensure it doesn't happen again in future. We’re always striving to improve and providing an excellent customer experience is and has always been one of our core values. I don’t believe we could have done any more than we did in this instance and to substantiate this I've included the full information about your order and contact with us below. Hopefully you will see that we have tried at every stage to provide you with great service. You placed an order at 11.02pm on Sunday 3rd February. You chose the free 2-3 working day delivery option, meaning your parcel could arrive any time from Tuesday until Thursday that week. You chose a delivery service with a 2-3 day time frame and an all day delivery window. I’m not really sure why you thought it would arrive at 6am - we don’t offer such an early service. We do offer a Next Working Day before 10.30am service for an additional fee if you wish to use this in future. This is an option at the checkout and also listed in our delivery information at www.wilkinson.co.uk/delivery-information/ Your order began to be processed at 9.29am the very next day, Monday 4th February. It was dispatched around lunch time, to arrive on Tuesday 5th. You were sent a dispatch notification email at 3.07pm with the correct FedEx tracking number. We do not use UPS so I suspect this is why you think the tracking number is incorrect, though it is stated as being sent by FedEx in the dispatch email. Just before 2.40pm on Tuesday 5th you called our customer service team, shouting and swearing at them, demanding to know where your parcel was. Despite your aggressive nature, Arran tried his best to help you and called FedEx to try to get a delivery time for you. He informed you that the delivery could be any time until 6pm. You said this wasn't good enough and you wanted to return the item. At 2.42pm Arran emailed you with the information required to return the item. Your item was delivered at 5.18pm. If you’d like to discuss this further then I welcome any additional feedback which could help improve our services going forward. You can email support@wilkinson.co.uk or call 01772 252 188. Regards, Alex | Wilkinson Cameras
Posted 5 years ago
I was looking to purchase a Panasonic TZ90 camera in the Bury Wilkinson’s store. I spoke to the manager who did nothing but try to sell me a Panasonic TZ100 camera. When I said that the £150 price difference was to much for me to afford he said I have the TZ100 if I would like one. At no time did he ask to see if I wanted to look at the TZ90 so I just walked out of the store. I was genuinely surprised at his attitude.
Helpful Report
Posted 5 years ago
Good afternoon, Thank you for taking the time to leave a review and also for giving us a second chance by shopping online after your poor in-store experience. I hope you have been satisfied with your online purchase experience and are enjoying using your new TZ90. I'm disappointed to hear that your in-store experience did not meet our usual high standards. This has been passed onto the store's area manager for investigation. All complaints are taken seriously and this will be no exception. If you'd like to discuss this further or need any help with your new camera in the future, then please get in contact by emailing support@wilkinson.co.uk Regards, Alex | Wilkinson Cameras
Posted 5 years ago
Should have expected it for the price, but this product was the worst. Literally unusable and straight in the bin. Thanks for nothing!
Helpful Report
Posted 5 years ago
Hi, If you believe the product is faulty (you say it is unusable) then please get in touch so we can look into this for you. You can email sales@wilkinson.co.uk if you have any problems with anything you buy from us. Regards, Alex | Wilkinson Cameras
Posted 5 years ago
Poor rude service, bought Fuji xt3 in Sept,used in Scotland got wet in one shower, dials started to seize, got steadily worse, took it back, they try to claim we've spilled something on it, no chance, all my Nikon still work ok. So much for using local shop, will stick to wex in future , much better service
Helpful Report
Posted 5 years ago
Good morning, I have been told that you visited our Burnley store this morning due to the issue with the dials you mention in your review. Upon inspection, the Burnley Store Manager, Graham, discovered a sticky residue beneath the eyecup, which is quite unusal and could indicate that something has been spilled on the camera. As a result of this, he advised that the best course of action was to send your X-T3 to Fujifilm for assessment. He promised to mark this as a priority to minimise any inconvenience and time without your camera. Your camera is already packed and booked out for a courier collection today. Given that you live quite a distance from the store, once the situation is resolved Graham also offered to courier the camera back to you to avoid you having to make another journey. Once your camera has been assessed by Fujifilm, we will be able to proceed further and hopefully come to an amicable resolution. The Burnley store will be in touch as soon as they have some information from Fujifilm. Unfortunately due to the time of year, it may be the New Year when they have an update for you. In the meantime, I hope you have a lovely Christmas. Regards, Alex | Wilkinson Cameras
Posted 5 years ago
Absolutely shocking. Went into the Burnley store to enquire about selling an A7, kit lens, 50mm, 70-300 and Samyang 14mm all less than 1 month old. Guy instore thrusts a leaflet at me for webuyanycamera.com and won't talk further. After submitting details no answer for days, so spoke to someone on the phone. Eventually a rude email offers be £800 for the lot. I declined and sold just one lens for £700 on Ebay alone....total disinterested scam artists.
Helpful Report
Posted 5 years ago
Good afternoon, Thanks for taking the time to leave a review. I am waiting for more information to confirm why you were handed a leaflet in the Burnley store, rather than offered a quote for the items you wished to sell, but this is being investigated. I can see that you submitted a quote request on our webuyanycamera website for a 2 month old Sony A7 & kit lens. I am told that you rang our sales helpline where you spoke to Arran and explained you were having a problem with the webuyanycamera website. He explained that this is run by a different team and advised you listed all the items you wished to sell in an email to them. He immediately passed the feedback on to the team. Your email was responded to within 3 hours and the reply you received was as follows, "Dear Mr W******, Thank you for your enquiry. For the items listed below, we would be looking at approximately £850 to £900 in total (subject, of course, to test and inspection). The Manfrotto tripod would also be of interest. If you have any further queries, please do not hesitate to contact me. Kind regards, Peter" I do understand you may be disappointed with the value offered, but I don't think this email is rude. I know you replied both by email and phone expressing your disappointment at the value offered and I am sorry that in this instance we seemed uncompetitive. You will of course always realise more for your items selling privately on eBay. When buying in second hand items, we must take into consideration our costs, making a profit when we sell them on and the cost of providing a warranty on the pre-owned items we sell. Plus, the benefit and ease of a quick sale, without having to list on eBay, etc. I think it is a little unfair and certainly unsubstantiated to suggest that we are scam artists based on your interactions with both Wilkinson Cameras and webuyanycamera.com. It would appear there may have been some shortfalls in the level of service you should expect from us and these will be addressed, but we haven’t acted inappropriately at any point. If you wish to discuss this further then please contact sales@wilkinson.co.uk Regards, Alex | Wilkinson Cameras
Posted 5 years ago
Ordered an item via eBay. I was refunded due to out of stock yet the same item is in stock on their webpage. Suspicious.. Now I have to look elsewhere.
Helpful Report
Posted 6 years ago
Hi, Having looked into this, the mistake was actually with the website stock. An error meant that the item was showing in stock online, when the item was out of stock. This has now been rectified and the problem address, so thanks for letting us know so that no one else was affected. The Benro Ballhead B1 is on order. You can sign up for a stock notification on the product page (https://www.wilkinson.co.uk/benro-b1-triple-action-tripod-ballhead/) if you wish to be notified when stock arrives. We are very sorry if this has caused you any inconvenience and hope you will reconsider shopping with us in future. Regards, Alex | Wilkinson Cameras
Posted 6 years ago
28/1/18 Liverpool store. Wanted to purchase a Canon EOS77D body only at £699. Was quoted part exchange over phone of £100 for Canon EOS100D. When I arrived at shop, lady called Lesley checked camera and informed me that eye cup was missing and said they could not accept the camera. She suggested that I go online, buy one and she would accept it. On asking if they sold the eye cup, she said they did and that they were £10, which she would deduct from the trade-in. I asked her if she would waiver the £10 in light of the fact I was spending £600? She replied that it was not company policy. I have purchased my camera elsewhere, and will not be shopping at Wilkinsons in the future.
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave a review. We have fully investigated your in-store experience that day, including reviewing the CCTV and speaking with any staff members involved. We are sorry if you feel that you didn’t have the best experience in the store and we always analyse any feedback given to us, looking for ways to improve and rectify any problems. Below is the result of our findings and explanations to any concerns you have raised. When you called the store and asked for a valuation over the phone, you were offered £100 based on the condition described over the phone and subject to inspection. When seeing the camera in-store, Liz noticed there was no eye cup and warned you that this would affect the value, reducing it to £90. She suggested that if you wished to order an eye cup online and come back, that the full value of £100 could be given, alternatively we would need to add one - we sell this item for £10. Liz was going against company policy by advising you obtain an eyecup elsewhere in order to try to get you the best deal possible. You allowed Liz to continue inspecting the camera, but then you became quite irate and aggressive in your demeanor - this behavior included raising your voice and pointing your finger at Liz to the extent that your own daughter requested that you stopped. Your behavior was such, that after you left two customers present in the store expressed their shock over how you had treated our staff member. Despite this, Liz continued to try to serve you in a calm and professional manner until you chose to leave the store. Part-ex valuations are given based on the value of the goods as a part exchange, not a cash buy-in and do not take into account the value of the new item you are buying; only the value of your equipment with a bonus for part-exchanging. So, whether you are buying something for £500 or £5000, we will offer you a fair price for your part-exchange equipment. We feel this is the fairest way. Therefore, the fact that you were buying something else had already been included in the valuation and in fact, Liz had offered slightly more than the guideline price for an item with no box and a missing eyecup. We hope the above offers some insight into your visit to the store and clarifies your concerns raised over the part-ex value given for your camera. Regards, Wilkinson Cameras
Posted 6 years ago
Packaging badly torn and gouged, merchandise appears to have no cosmetic damage. will not risk purchasing any further vulnerable items.
Helpful Report
Posted 6 years ago
Hi, We're sorry to hear that your package was damaged in transit. Please could you send some pictures to support@wilkinson.co.uk so we can look into this further. Regards, Alex | Wilkinson Cameras
Posted 6 years ago
Charged a 10% restocking fee when I wanted to return a product. The reasons for this charge: I found it cheaper elsewhere.... Ridiculous
Helpful Report
Posted 6 years ago
I bought a camera from bury store 2 months ago and it stopped working the staff insisted that i had dropped or misused it said they would send back to sony but i was wasting my time . I will NEVER darken there door again as the staff were very unhelpful . This is the third camera i have bought from them but never again . I never dropped or misused the camera . and over the passed 10 years have spent in the region of £4000 .
Helpful Report
(Bury) - Posted 6 years ago
Good afternoon, I have reviewed the information we have in order to investigate your complaint. You came in to the Bury store today with your Sony WX500. The lens on your camera had suffered damage which is consistent with a bang or a knock during use, which is why it appears to be at an angle. It is a most unusual fault to develop without some form of impact damage, which is why you were advised that any type of misuse or accidental damage is not covered by the Sony warranty. It is important to warn you of this upfront so you are aware of the potential outcome of any warranty investigation by Sony, particularly as there may be costs incurred where a fault is deemed to have be caused by damage or misuse, as opposed to a manufacturing fault. At this point, I have been informed that you told us you didn't wish to proceed and that we should throw the camera in the bin. You then left the shop leaving the camera, complete with memory card, in our possession. Of course, we haven't thrown this in the bin and it will be stored safely, in case you change your mind and wish to proceed with any further investigations, whether that be under warranty with Sony or a repair estimate. It may be that even if Sony declare that any repairs are not covered by the warranty that it is cost effective to repair the camera, rather than replace it. I hope my response has cleared things up for you. The team at the Bury store would love to help you find a resolution that gets you out taking pictures again with your WX500. We will keep hold of the camera until December 31st 2017 whilst we await your decision. After this date, it will be disposed of accordingly. I have also sent a copy of this reply to the email address used when purchasing the camera. Regards, Alex | Wilkinson Cameras ***Please note, I have just edited the original review to correct a spelling mistake and also the date of December 31st, which originally said 2018, but we will only keep hold of the camera until December 31st 2017 unless we hear from you.****
Posted 6 years ago
Had my passport photograph taken at shop in the Westmorland Centre. I was taken outside the shop, asked to stand against a "white" wall in front of passing general public. The person taking the photograph Sam Mossup didnt even ask if I was happy with the photograph and proceeded to print the photograph put it in a folder and that was that. The photograph was awful, he said it would do as it was only a passport one and no one looks good. Today I went to another shop and had it redone. I was placed in front of a white screen [inside the shop!], shown the photograph, both via camera and on the screen before they printed them out. I got six only got two from Wilkinsons. Very disappointed cost me twice as much but at least I am satisfied with my second passport shoot.
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to leave a review. It is not standard for our customers to be taken outside to have a passport photo taken and the shop does have an internal backdrop intended for this purpose. The store manager has be spoken to as this is not acceptable. We will ensure this doesn't happen again in future. I'm very sorry that you experienced this and that the images weren't acceptable. I can assure you that our passport photos are all taken to the standard required by the passport office and our success rate is exceptionally high. Had you have used the photos the Kendal store provided, I'm confident you would have had no problems. But, I accept you may not wish to be stuck with a picture you don't like for a number of years and you should have been shown the images to see if you were satisfied with them. I would like to offer a full refund. If you wish, the store will also take a new set of complimentary images for you. Please call in with your receipt (or the photos if you no longer have this) when it suits you and the team will issue a refund. Sam and his manager Nick would also like to pass on their apologies. I hope you will allow us the opportunity to prove to you that this issue has been addressed and isn't the level of service we offer as standard. If you would like to discuss this further then feel free to contact us directly using support@wilkinson.co.uk Regards, Alex | Wilkinson Cameras
Posted 6 years ago
although I have purchased cameras and accessories from the Warrington store for many years and received excellent service I have wasted time last night and this afternoon on the digital splash trying to get it to accept my discount code to get a trying to get my free entry ticket and discounted tickets for two speakers.
Helpful Report
Posted 6 years ago
Hi, We'd be more than happy to help you, we even have handy instructions with pictures in case you haven't used vouchers on our website before. Please speak to us on Live Chat between 9.15am and 5pm weekdays and we're confident we can help you to get your discounted tickets. Please don't let this detract from your previous good experiences in our stores. Regards, Alex
Posted 6 years ago
Following two visits in your Carlisle store I placed an order for a Fuji XT-10 and 18-55 lens bundle prior to Christmas as a gift for my wife. A few days later I received a phone call advising that you would not be able to fulfil this order and that you would have to issue a refund. By this point I was unable to source the camera bundle elsewhere. Very disappointing. I could have ordered the same package for the same price online on the day that I ordered from you, however chose to buy from you in store in order to support a local business. Would hesitate to use you again, although staff were helpful up to the point of order.
Helpful Report
(Carlisle) - Posted 7 years ago
Hi, Thank you for taking the time to leave a review. I'm sorry that we were unable to supply the item you ordered. When your order was taken in-store, we were not aware that that particular product combination was discontinued and no more could be supplied by Fujifilm. You were contacted as soon as the information came to light. I hope you have been able to find an alternative product and I'm sorry if any inconvenience was caused by these circumstances. Kind regards, Alex Wilkinson Cameras
Posted 7 years ago
Wilkinson Cameras is rated 4.9 based on 5,756 reviews