Name: Wilkinson Cameras
Rating: 4.88

“ordered a simple lens cap... with first class delivery... no tracking number..... 12 days later .. no show.. so ordered from a competitor, which arrived 24 hours later... and finally the wilkinson one arrrived.”

Helpful Report

Posted 2 years ago

Good Morning Lee, Thank you for your feedback. From checking when your order was placed and the postage method selected, the order was placed during the time before/after the Royal Mail industrial strikes which may have delayed your parcel from arriving due to the backlogs caused from those strikes, something which is out of our control, we had mentioned this in our delivery information. At the checkout there are options to select next working day should items be required sooner and these would be sent via courier. https://www.wilkinson.co.uk/delivery-information/ Kind Regards, Lily I Wilkinson Cameras

Posted 2 years ago

“I can't complain about the product even though it didn't come with a mini SD card, which was no big deal as I'd have bought a high end one anyway.”

Helpful Report

Posted 2 years ago

Good morning, We haven't received any emails from the email address you used on the order and we do not send delayed shipment notifications - these come from DPD directly. I think perhaps you have replied directly to DPD? Please check the email address and body of the shipment notification where I'm sure you will see that this is the case. Had you have emailed us or contacted us directly your expedited (Next Working Day before 12pm) delivery cost would have been refunded and I will add a note to your order to action this today. Please also remember that every product on the website carried an "Important Delivery Information" notification, which made very clear that deliveries could not be guaranteed at the time your order was placed due to the impact on the wider delivery network as a result of ParcelForce strikes on August 26th and August 31st. Many companies, including ourselves, switched all their deliveries to alernative carriers to mitigate as many delays as possible during the strikes. However, this of course puts increased demand on the other carriers, which resulted in delays across the entire delivery network. For clarification, the product you ordered does not come with a memory card included as standard. I would ask that you consider revising your review in light of the fact that we were not contacted directly, these delays are entirely beyond our control and we did out very best to forewarn you of potential delays. I will send a separate email which gives you the option to do this. Your postage refund will be completed today and you should see it returned to your original payment method within 3 working days. Regards, Alex | Wilkinson Cameras

Posted 2 years ago

“Missed the next day's delivery cut-off by 6 minutes, however, I wasn't aware of this when ordering. The next day I phoned to find out why my order never arrived. I was then informed, of the cut-off time. The item at this point wasn't despatched and I asked customer services for a refund on delivery. I was told NO. The delivery rules are displayed on the website. Wilkinson's didn't want to know and was completely unsympathetic and unhelpful on the issue. I then cancelled the £750 order (full refund) and took my business to John Lewis and bought a different camera for £1500. Wilkinson's reluctance to help cost them this sale and any future business from me. Very Poor.”

Helpful Report

Posted 2 years ago

Good afternoon, Your order was placed at 3.33pm, 33 minutes after our dispatch cut off. Our collection had already been by the time your order was placed. This cut off time is clearly shown in both the shopping basket and at the checkout stages of purchase when choosing your delivery option. It is also covered on our Delivery Information page. Your dispatch confirmation email, sent just 5 minutes after your order was placed also included a note stating that the order had missed the collection for that day and would therefore be dispatched the following day. You were extremely rude on the phone to our staff members, which is why you may have perceived that they were unsympathetic towards your mistake. Regards, Wilkinson Cameras

Posted 2 years ago

“Ordered on Sunday for despatch following day, paid extra for next day delivery. Item did not arrive till Thursday, only one email in reply, their version of event differs from tracking history. Not impressed. Be warned if you want anything urgently.”

Helpful Report

Posted 3 years ago

Hi Paul, We’re sorry your item arrived on Thursday instead of Tuesday. For some reason the parcel was delayed within the ParcelForce system and took longer to start moving than it should have done. You should see from the tracking that the parcel was dispatched on time by us. The delays have been raised with our ParcelForce account manager. As per our latest email to you, your postage charge has been refunded. This is one of two replies we have sent, but as you say you’ve only received one, I would ask that you check your junk mail folder. If you no longer wish to keep the item or it arrived too late for your intended purpose then we’d be more than happy to send a returns label for you, free of charge. Please just get back in touch if you wish to return the item and be refunded. Regards, Alex | Wilkinson Cameras

Posted 3 years ago

“Ordered for next day delivery arrived . Not fulfilled In the interim message to say item missing I ordered a similar item on the same day from Ffordes in northern Scotland it was cheaper and arrived 1100hrs the next day by first class post again cheaper. No strong arguments for using Wilkinsons again unless standard of service improves”

Helpful Report

Posted 3 years ago

Hi Richard, We haven't received any emails or phone calls from you about this order. We'd have been more than happy to investigate it for you, assist you and show you how great our customer service is. Your order was dispatched on time and with a Next Working Day service as you'll have seen from our automated email communications. I can see by looking at the DPD tracking information (included in our dispatch email) that DPD updated you by text and email to let you know that there was a delay to the delivery. I can understand your disappointment with the delay to your parcel arriving, but please consider that it is completely beyond our control if there is a delay with the courier. Given the chance to help you we would have been able to look into this for you at the time. We'd also have been able to refund the difference paid for the next working day service. I've now authorised this for you and it will be actioned today. I'd ask that you consider revising your review in light of the fact that the issue was beyond our control and, now that we have been made aware of it, that we have rectified it as best we can. Regards, Alex | Wilkinson Cameras

Posted 3 years ago

“Spoke to a member of staff over the phone regarding my payment that was not going through on your website. He had an attitude problem when I said it must be your website as I don't have a problem on any other website with my bank card! He said it was my card that was the problem and not the website. After 3 attempts with my card I had to make payment via PayPal using the same said card! I didn't like the member of staffs tone of voice. I suggest you change it when dealing with somebody that wants to place an order!”

Helpful Report

Posted 3 years ago

Good afternoon, I’m sorry you had trouble paying. I can see that you attempted to pay twice by card, but on both attempts were unable to verify your details. Modern security standards, in place for your protection, require that you must be able to supply additional security information when paying by credit card. Often this will be the inputting of a security code sent to your mobile by text message or authentication via for online banking app. I’m afraid that we can see from the error codes on your two attempted orders and data from other successful transactions that day, that the issue did either lie directly with your card issuer or with incorrect or missing verification data being entered. I’m glad that you found you were able to pay with PayPal, who do use their own verification methods for securing payments and does explain why this went through differently. I see that as a gesture of goodwill that your chosen method of free 3-4 working day postage was upgraded to a Next Working Day postage and that your order arrived with you just over 24 hours from being placed. I hope you’ll enjoy using your new purchase and have had an enjoyable Christmas. Regards, Alex | Wilkinson Cameras

Posted 3 years ago

“Ordered an item that after 6 weeks and a few emails to PAYPAL i managed to get just a refund. Customer service inexistent, i won't be using again!”

Helpful Report

Posted 3 years ago

Hi Nicolae, I'm sorry if you are unhappy with our service. Your order (placed 4 weeks ago) was a Special Order item. I can see from our records that we did try to call you to explain about the delays. There are several delays to supplies as a result of the pandemic. Our call and order records show that at no point have you tried calling us from the mobile number provided and there are no emails to us from your email address to our customer servicer team either. You'll see we have excellent reviews from many satisfied customers and in particular we have very good communications. We'd have been more than happy to speak with you about the order and cancel it, without you needing to contact PayPal. It would have been much quicker for you. Hopefully you will consider shopping with us again in future. Please feel free to get in touch with us at any time as we'd be more than happy to help you. Regards, Alex | Wilkinson Cameras

Posted 3 years ago

“The worst service I’ve ever received in a retail outlet”

Helpful Report

Posted 3 years ago

I'm sorry to read that you have received poor service from Wilkinson Cameras. In order to understand what has occurred, can you please provide a transaction or order number? Or if it was a store visit, please provide a time, date, and location of the visit. You can email me on sales@wilkinson.co.uk and I will look into the matter with urgency. Kind regards, Liz

Posted 3 years ago

“Still waiting for email with copy of receipt for my purchase following my phone call last week. Camera received with two small chips on lens barrel. I was told before purchase seal on box was broken but camera was checked ok.”

Helpful Report

Posted 4 years ago

Good morning John, Have you contacted us about the camera? I can’t see an email so I’d be grateful if you would send some images please. Please send to sales@wilkinson.co.uk. We have excellent customer service and usually respond to emails within a few hours but certainly within 1 working day. This is most unusual as the item you were sent was from brand new stock. The box had been opened but definitely the goods inside should have been brand new. Once we’ve seen the images we will be able to assist you further and investigate what may have happened. Regarding your receipt, this is automatically sent and would have been sent again as soon as you requested. The sending email address to search for is stock@wilkinson for these receipts. You may need to check your junk / spam folder. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“I cannot write a proper review as I have still not received my purchase. Delivery time definitely poor! R Jarvis”

Helpful Report

Posted 4 years ago

Good evening, Your order placed on Friday August 21st with 2-3 working day delivery was dispatched the same day and a tracking email sent containing your tracking information. We always advise checking your spam folder if you don’t think you have received this. Delivery was attempted on Monday 24th August and a card left advising that your parcel could be collected from your local post office. Parcelforce would also usually email you delivery updates too in absence of a mobile phone number. We would have been more than happy to advise you of this or help you in any way, but it does not appear that you have tried to email or phone us. You can email sales@wilkinson.co.uk or call 01772 252 188 if Mon-Sat from 9am until 5pm, Sunday 11am until 4pm or Bank Holiday Monday 10am until 4pm. Regards, Wilkinson Cameras

Posted 4 years ago

“Absolutely diabolical service from this company. I phoned and enquired on Wednesday, if a camera and lens was in stock. I was told yes it was and I could buy it through their website. No problem order it I did and paid for next day delivery. I then received a phone call and was told it was not in stock in that particular shop, but it was in a different branch and I could get it by Friday. I said OK, it didn't arrive on the Friday and I couldn't get it until the next week. I obviously cancelled the order as this shambles could not be allowed to continue. So now I have no camera and no £1100 I paid for it until the refund is processed. If I hadn't have phoned first and asked about stock I would not be so annoyed as mistakes do happen, but as I did I am. In Reply I think you should check your records before you answer as the parcel has been returned to you and a refund issued to my bank. Also this review was requested by email and if I have left three reviews it shows how annoyed I am. As I stated I phoned to check stock was there to be sent if I ordered with next day delivery and the order was placed 15 minutes before cut of time. This would not have been a problem if the stock had been there as I was told.”

Helpful Report

Posted 4 years ago

Good afternoon, This is the 3rd review you have left with regards to this order. As we have now explained on several occasions, the item you ordered was in stock. You can see using the tracking information provided to you that we sent the item to you. Once again I will apologise for the minor delay in its dispatch, which we called you about immediately and refunded your postage charge. You said you were happy with this and your parcel was sent the following day on a Next Working Day service as promised. This would mean the item arriving on the Friday, which it was scheduled to do, but you contacted us insisting the delivery was cancelled as you no longer wanted it and wanted a refund. As requested, the parcel was stopped and returned to us. We issued your refund as soon as it arrived back with us on Monday 13th. Had we not provided tracking proving that we sent a parcel to you, I could perhaps understand you thinking the item wasn't in stock. Your insistence that it wasn't, despite us having to cancel and retrieve the parcel from the courier, is quite baffling. It would have arrived with you on Friday as you had initially said was acceptable until you requested it was cancelled. A copy of our original response on Friday 10th July is below. " The item you ordered and checked on was in stock. We would never claim an item wasn't in stock if it wasn't. However as it was located in a secondary location and the order was placed so close to the cut off point for a Next Working Day delivery, we were unable to get it shipped to you in time. Please accept our sincere apologies for this. As you are aware, the parcel has already been dispatched and is within the ParcelForce system (currently showing an expected delivery date of today Friday 10th July), which is why we are unable to issue a refund until the parcel is returned to us. A request for the delivery to be cancelled and returned to sender has been placed. There is still a chance the parcel may arrive with you. If this happens, please refuse the delivery. Once the parcel is returned, your transaction will be refunded swiftly. Regards, Alex | Wilkinson Cameras"

Posted 4 years ago

“Don`t use this shop. Selling is paramount, after sales care is none existent !!. 28th September I took my cannon camera into the shop due to sometimes showing an error code. It was sent for repair. Contact to discover what was the matter was not acknowledged as the weeks passed by. Today, almost December a replacement camera has arrived due to the length of time. I requested a different camera that does not have this problem but that was refused. My old camera has also been returned BUT is no longer a camera , just junk. They did not bother to put it back together as they received it, just sometimes showing an error code before use. Appalling customer understanding and repair facilities. SHOP SOMEWERE ELSE.”

Helpful Report

Posted 5 years ago

Dear Mrs. Howson, We care very much about our customers and have received many positive reviews commending our after-sales service. Your Sony HX400 (we are not aware of any problems you have had with a Canon model), purchased in December 2016, including a 3 year warranty, was sent off for repair due to a fault arising. You brought this into our Preston store on September 28th. It was uneconomical to repair, so we replaced the camera with a brand new one for you. This was completed within exactly one month. I accept that 4 weeks is a little longer than we would usually like for a warranty repair or replacement and also that you should have been warned that it could take up to this long at the time you booked the camera in. I hope you will accept my sincere apologies for this. I know that Keith, Preston Store Manager, has also apologised during your correspondence with him. The information about your replacement camera was communicated with you via email on the October 28th and was ready to collect the same day. We did also offer to post the item to you should store collection be inconvenient. This information was communicated with you again on November 18th. It was only on Saturday November 23rd that you requested it was posted to you. This was dispatched on Monday 25th on a next day delivery for you. It would appear that you have now received the replacement camera and I very much hope you will get many more years use from it and continue to enjoy taking photographs. Regards, Alex | Wilkinson Cameras

Posted 5 years ago

“The woman on the phone got it all wrong when I turn up at the shop the manager was very help full with a 100 miles round trip for nothing I was not very please”

Helpful Report

Posted 5 years ago

Good afternoon, As I understand it, you got in touch to ask about Cokin filters and Sara our Online Sales Manager had some sent over to the Warrington store for you to look at. Despite having checked the Cokin website, which suggested they were compatible with your existing filsters, it turned out that they weren't. Matthew, Warrington Store Manager, spent some time with you in-store and also after you had left to find a solution for you and put together a package of LEE Filters to suit your needs. He also arranged a discount to reflect the inconvenience caused. This was posted directly to you from our Online Sales team to save you making another journey and you called Matthew to thank him for the "first class service" upon receipt of them. Following on from this purchase, you called Matthew and asked for advice on a card reader, which you ordered online without any issue. Hopefully the account of events I have is correct, but please get in touch to provide more information if required. You can contact us using support@wilkinson.co.uk or on 01772 252 188. As you can see, we work together as a company to ensure that customers get great service, with online and in-store teams working as one. The reviews here review the company as a whole, including the Warrington store, not just our website. With this in mind, I would be very grateful if you would consider revising your review to reflect your experience as a whole and the work both Matthew and the Online Sales team have done. I do hope that you are enjoying using your new filters and getting great results from them. Again, please feel free to get in touch if you would like to provide more information. We'd really like to get this resolved for you. Regards, Alex | Wilkinson Cameras

Posted 5 years ago

“Sorry didn't come up to the standard I would expect from a camera retailer. I need to expand my photography and venture into long exposure filters. From my research there are two kits which I require advice on prior to making a purchase. The idea was for me to travel to the Liverpool branch, talk it through and purchase one of the two Lee filter kits available. To cut my experience short when contacting the above branch the only sound advice I received was that there were none in stock and try the our web. Not profession or helpful.”

Helpful Report

Posted 6 years ago

Hi Stephen, Please could you let us know how and when you contacted the Liverpool store and any extra information which can help us to investigate this further? Please email support@wilkinson.co.uk or call 01772 252 188. I'd like to be able to prove to you that we're a knowledgeable and helpful retailer and help you on your new venture into long exposure photography with filters, so if you'd also like to let us know which filter kits you were looking at we'll be able to advise accordingly. We also have a blog posts on Lee Filters, which may help too: https://www.wilkinson.co.uk/w/lee-filters-everything-need-know/ Regards, Alex | Wilkinson Cameras

Posted 6 years ago

“camera excellent.staff shit, sent wrong tracking number.when I did contact shop, I was told it would arrive around 6 pm. I was up at 6 am, waiting for it. all I got off the shop was its down to ups not us. they could not even send to let me know.well out a email.well mr Wilkinson I have spent a lot of money over the years with you, never again will I set foot in one off your shop,s good by.”

Helpful Report

Posted 6 years ago

Dear Mr. Brennan, We pride ourselves on offering excellent customer service and our Customer Service and Sales Team always try to exceed customers' expectations. We sent your parcel on an expedited service to try to give you the best service, beyond the 2-3 day delivery service you had chosen. We then continued to try to offer good service despite your rude and aggressive manner as you shouted and swore down the phone at one of our Customer Service Team as he tried to help you. Sometimes we make mistakes and when we do, we hold our hands up, investigate what, how or why it happened and make sure to learn from the problem to ensure it doesn't happen again in future. We’re always striving to improve and providing an excellent customer experience is and has always been one of our core values. I don’t believe we could have done any more than we did in this instance and to substantiate this I've included the full information about your order and contact with us below. Hopefully you will see that we have tried at every stage to provide you with great service. You placed an order at 11.02pm on Sunday 3rd February. You chose the free 2-3 working day delivery option, meaning your parcel could arrive any time from Tuesday until Thursday that week. You chose a delivery service with a 2-3 day time frame and an all day delivery window. I’m not really sure why you thought it would arrive at 6am - we don’t offer such an early service. We do offer a Next Working Day before 10.30am service for an additional fee if you wish to use this in future. This is an option at the checkout and also listed in our delivery information at www.wilkinson.co.uk/delivery-information/ Your order began to be processed at 9.29am the very next day, Monday 4th February. It was dispatched around lunch time, to arrive on Tuesday 5th. You were sent a dispatch notification email at 3.07pm with the correct FedEx tracking number. We do not use UPS so I suspect this is why you think the tracking number is incorrect, though it is stated as being sent by FedEx in the dispatch email. Just before 2.40pm on Tuesday 5th you called our customer service team, shouting and swearing at them, demanding to know where your parcel was. Despite your aggressive nature, Arran tried his best to help you and called FedEx to try to get a delivery time for you. He informed you that the delivery could be any time until 6pm. You said this wasn't good enough and you wanted to return the item. At 2.42pm Arran emailed you with the information required to return the item. Your item was delivered at 5.18pm. If you’d like to discuss this further then I welcome any additional feedback which could help improve our services going forward. You can email support@wilkinson.co.uk or call 01772 252 188. Regards, Alex | Wilkinson Cameras

Posted 6 years ago

“I was looking to purchase a Panasonic TZ90 camera in the Bury Wilkinson’s store. I spoke to the manager who did nothing but try to sell me a Panasonic TZ100 camera. When I said that the £150 price difference was to much for me to afford he said I have the TZ100 if I would like one. At no time did he ask to see if I wanted to look at the TZ90 so I just walked out of the store. I was genuinely surprised at his attitude.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking the time to leave a review and also for giving us a second chance by shopping online after your poor in-store experience. I hope you have been satisfied with your online purchase experience and are enjoying using your new TZ90. I'm disappointed to hear that your in-store experience did not meet our usual high standards. This has been passed onto the store's area manager for investigation. All complaints are taken seriously and this will be no exception. If you'd like to discuss this further or need any help with your new camera in the future, then please get in contact by emailing support@wilkinson.co.uk Regards, Alex | Wilkinson Cameras

Posted 6 years ago

“Should have expected it for the price, but this product was the worst. Literally unusable and straight in the bin. Thanks for nothing!”

Helpful Report

Posted 6 years ago

Hi, If you believe the product is faulty (you say it is unusable) then please get in touch so we can look into this for you. You can email sales@wilkinson.co.uk if you have any problems with anything you buy from us. Regards, Alex | Wilkinson Cameras

Posted 6 years ago

“Poor rude service, bought Fuji xt3 in Sept,used in Scotland got wet in one shower, dials started to seize, got steadily worse, took it back, they try to claim we've spilled something on it, no chance, all my Nikon still work ok. So much for using local shop, will stick to wex in future , much better service”

Helpful Report

Posted 6 years ago

Good morning, I have been told that you visited our Burnley store this morning due to the issue with the dials you mention in your review. Upon inspection, the Burnley Store Manager, Graham, discovered a sticky residue beneath the eyecup, which is quite unusal and could indicate that something has been spilled on the camera. As a result of this, he advised that the best course of action was to send your X-T3 to Fujifilm for assessment. He promised to mark this as a priority to minimise any inconvenience and time without your camera. Your camera is already packed and booked out for a courier collection today. Given that you live quite a distance from the store, once the situation is resolved Graham also offered to courier the camera back to you to avoid you having to make another journey. Once your camera has been assessed by Fujifilm, we will be able to proceed further and hopefully come to an amicable resolution. The Burnley store will be in touch as soon as they have some information from Fujifilm. Unfortunately due to the time of year, it may be the New Year when they have an update for you. In the meantime, I hope you have a lovely Christmas. Regards, Alex | Wilkinson Cameras

Posted 6 years ago

“Absolutely shocking. Went into the Burnley store to enquire about selling an A7, kit lens, 50mm, 70-300 and Samyang 14mm all less than 1 month old. Guy instore thrusts a leaflet at me for webuyanycamera.com and won't talk further. After submitting details no answer for days, so spoke to someone on the phone. Eventually a rude email offers be £800 for the lot. I declined and sold just one lens for £700 on Ebay alone....total disinterested scam artists.”

Helpful Report

Posted 6 years ago

Good afternoon, Thanks for taking the time to leave a review. I am waiting for more information to confirm why you were handed a leaflet in the Burnley store, rather than offered a quote for the items you wished to sell, but this is being investigated. I can see that you submitted a quote request on our webuyanycamera website for a 2 month old Sony A7 & kit lens. I am told that you rang our sales helpline where you spoke to Arran and explained you were having a problem with the webuyanycamera website. He explained that this is run by a different team and advised you listed all the items you wished to sell in an email to them. He immediately passed the feedback on to the team. Your email was responded to within 3 hours and the reply you received was as follows, "Dear Mr W******, Thank you for your enquiry. For the items listed below, we would be looking at approximately £850 to £900 in total (subject, of course, to test and inspection). The Manfrotto tripod would also be of interest. If you have any further queries, please do not hesitate to contact me. Kind regards, Peter" I do understand you may be disappointed with the value offered, but I don't think this email is rude. I know you replied both by email and phone expressing your disappointment at the value offered and I am sorry that in this instance we seemed uncompetitive. You will of course always realise more for your items selling privately on eBay. When buying in second hand items, we must take into consideration our costs, making a profit when we sell them on and the cost of providing a warranty on the pre-owned items we sell. Plus, the benefit and ease of a quick sale, without having to list on eBay, etc. I think it is a little unfair and certainly unsubstantiated to suggest that we are scam artists based on your interactions with both Wilkinson Cameras and webuyanycamera.com. It would appear there may have been some shortfalls in the level of service you should expect from us and these will be addressed, but we haven’t acted inappropriately at any point. If you wish to discuss this further then please contact sales@wilkinson.co.uk Regards, Alex | Wilkinson Cameras

Posted 6 years ago

“Ordered an item via eBay. I was refunded due to out of stock yet the same item is in stock on their webpage. Suspicious.. Now I have to look elsewhere.”

Helpful Report

Posted 7 years ago

Hi, Having looked into this, the mistake was actually with the website stock. An error meant that the item was showing in stock online, when the item was out of stock. This has now been rectified and the problem address, so thanks for letting us know so that no one else was affected. The Benro Ballhead B1 is on order. You can sign up for a stock notification on the product page (https://www.wilkinson.co.uk/benro-b1-triple-action-tripod-ballhead/) if you wish to be notified when stock arrives. We are very sorry if this has caused you any inconvenience and hope you will reconsider shopping with us in future. Regards, Alex | Wilkinson Cameras

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Wilkinson Cameras Reviews