Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,448 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

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Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 12th July 2026

M Serebrianska-Lomakova

467

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won't deal with these Cowboys again.”

Helpful Report

Posted 3 years ago

Good morning, We leave very detailed notes about customer interactions and orders on our systems, which has allowed me to look into this for you. I have also spoken with the staff member you spoke to so poorly on the day you called us. You placed an order for a pre-owned item located at one of our stores, choosing a next working day delivery. Your order was placed at 14.17pm on April 4th. You were emailed the following, at 14.28pm the same day, “Thank you for placing an order with us. Unfortunately, collection at the item's location has already been made for today. The order shall be dispatching tomorrow. We do apologise for any inconvenience. Kind regards, Wilkinson Cameras.” Your next working day postage charge was refunded. You called the following day, April 5th, and were extremely rude and dismissive towards our staff members. At this stage you asked for more information about the pre-owned item you had already purchased, including demanding we gave you a shutter count for the camera and becoming very rude when it was explained that it would be impossible to get this as the item was in transit. You then complained about the items included with the camera, despite these being clearly listed on the website and you not having yet received the camera. We found you extremely difficult to deal with and your attitude towards our staff members was unacceptable. Whilst we appreciate it would have been frustrating to not receive the camera on the day you hoped, we contacted you and apologised within 12 minutes and refunded the expedited postage charge. Despite our best efforts, you were consistently abusive and extremely rude towards our staff members, who remained calm and polite with you regardless of the way you were speaking to them. You did say you were going to refuse the delivery as you didn’t want the camera if it didn’t include a flash. However, seeing as we haven’t heard from you since that day and can see that your camera was successfully delivered, we assume that you are happy with your purchase. I’m afraid we will not tolerate the kind of behaviour you demonstrated towards our staff members, so we wish you the very best of luck dealing with other companies in the future. Customer service staff are not there to be shouted at and abused down the phone. Should you decide to order with us again in future, we will need to seriously consider whether to accept your order based on your treatment of our staff on this occasion. Regards, Wilkinson Cameras

Posted 3 years ago

“My experience isn't over yet, but there is nothing Wilkinsons can do to redress the balance. Ordered and paid for a Sigma 100-400mm Nikon fit lens and USB Dock. They arrived yesterday 6/4/23 and everything looked good until I tried to mount the lens on my D750, only to discover the lens they have sent me was a Canon fit. The Sigma USB on the other hand was the correct Nikon fit. The consequences of trying to mount a Canon lens on my Nikon Body could have resulted in costly damage to both the D750 and indeed the lens. They have none in stock as we speak, which means I have no chance of getting the lens I want, without a wait. I'll be asking for my money back and expect them to arrange collection of the Canon fit lens.”

Helpful Report

Posted 3 years ago

Good morning, I’m very sorry that you have been sent the lens in the wrong mount and for any inconvenience and aggravation this has caused you. This must have been a picking error, which should not happen with the systems we have in place. This will be throughly looked into and addressed. It doesn’t appear that you have contacted our Customer Service team about this. We would have been able to alleviaate your concerns and put plans in place to address them. I can’t see any email correspondence from you and as it is Good Friday and our Customer Service department is closed, I am unable to check the phone records just now. The reason the system is showing the Nikon fit out of stock is because as far as our stock is concerned, you have been sent the Nikon version of that lens. We would be more than happy to arrange a swap so that you have the correct lens. Alternatively, I would understand if you simply wanted a refund and to arrange a free return of the incorrect lens. I really am truly sorry for any inconvenience caused and I hope you will allow us the opportunity to correct this for you. I can see from your records that you have had many positive purchase experiences with us previously and so will know that this is a unusual mistake. Due to the long bank holiday, I’m afraid it will be Tuesday before plans can be put in place, but I have contacted the Customer Service team and asked them to contact you as a priority on Tuesday morning. I hope you have a lovely Easter Weekend although, I’m sorry that you won’t be able to use your lens as you had probably planned. Regards, Alex | Wilkinson Cameras

Posted 3 years ago

“I have made a purchase with next day delivery. Which never arrived after 7 days. i have asked for a refund which were declined by saying we will issue a refund once we receive the item back. Upon inquiring with parcel force, they said your item was never collected from Wilkinson. how can you get an item back which was never shipped ? i wont recommend anyone to shop from this store. Worst experience”

Helpful Report

Posted 3 years ago

“I paid for a "Used flash for my camera" and I have not yet received it, one week later.”

Helpful Report

Posted 3 years ago

Hi John, I'm sorry you seem to have experienced a delay with the courier service. Your item, ordered on Jan 27th was dispatched with DPD and notification sent on the same day. It seems you received this email as you requested delivery to a safe place. Our Customer Service team would have been more than happy to help you investigate any DPD delivery issues and resolve them for you. I can't see any emails or phone calls matching the information provided in your order so I have asked the team to get in touch with you instead. They will contact you using the email provided on your order. Alternatively we have a range of contact methods - all responded to rapidly - available: https://www.wilkinson.co.uk/contact-us Regards, Alex | Wilkinson Cameras

Posted 3 years ago

“Absolutely disgusted by the fact quoting for PX with a lens which was in offer and stock when ordered and got the order confirmation. Next day call and say the item is not for sale!”

Helpful Report

Posted 3 years ago

Good morning Nafiz, I'm sorry that an error with our stock system meant that the lens you were considering was oversold and you missed out. Unfortunately, this meant that all the stock available on the offer price was sold. We looked into every alternative for you before having to let you down and I really am sorry for any incovenience caused. I believe the sales team was able to contact you before you sent your part-exchange item so as to avoid further inconvenience and I can see that you have had a previous positive purchasing experience with us. I hope you will shop with us again in future so that we have the chance to show you that this issue was a one off and not our normal level of service. Best regards, Alex | Wilkinson Cameras

Posted 3 years ago

“Took ages to send something and eventually admitted that it "did not leave here" despite being emailed to me as being sent (fraudulently, obviously) - they blamed their staffing levels, trying to make them my problem. I do not see why I should look incompetent because a business cannot manage its staffing properly, and then wants to tell fibs about when things have been sent. They did eventually make it right by putting the item on a next day service, but only after some significant pressure from me. Were it not for the initial lies & attempts to make their problems into my problem (er, nope!) this would have been a higher rating but a lack of integrity gives me no choice other than to give the lowest possible mark.”

Helpful Report

Posted 3 years ago

Good morning, We have never "lied" to you as stated in your review and emails to us and to accuse us of having a lack of integrity is entirely baseless. You ordered an item using 1st class postage as the chosen method of shipping, which we do state has a 2-3 working day delivery time (not taking into account ongoing Royal Mail strike action). You ordered on Friday 7th October at around 2am. Your parcel should therefore have been with you by Wednesday 19th at the latest. You emailed us on Monday saying you'd expected the item to arrive Saturday or Monday. Your parcel wasn't dispatched on Friday due to staff shortages, unfortunately no business can plan for last minute staff shortages. However, as a gesture of goodwill and to ensure your parcel arrived within the stated delivery time, your parcel was upgraded to a next working day service and sent via a courier service. You received your parcel on Tuesday 11th, well within the 2-3 working day time stated for your chosen delivery method. Despite several rude emails from you, accusing our staff of lying and being "fraudulent,” they continued to respond to you in a friendly and polite manner. Our full delivery information can be found here: https://www.wilkinson.co.uk/delivery-information/ (this is also referred to at the checkout.) When customers require an item by the following day, it is customary for them to choose and appropriate delivery method. We would advise using a Next Working Day service or a special weekend service in the future. Regards, Wilkinson Cameras

Posted 3 years ago

“Rude staff”

Helpful Report

Posted 3 years ago

“ordered a simple lens cap... with first class delivery... no tracking number..... 12 days later .. no show.. so ordered from a competitor, which arrived 24 hours later... and finally the wilkinson one arrrived.”

Helpful Report

Posted 3 years ago

Good Morning Lee, Thank you for your feedback. From checking when your order was placed and the postage method selected, the order was placed during the time before/after the Royal Mail industrial strikes which may have delayed your parcel from arriving due to the backlogs caused from those strikes, something which is out of our control, we had mentioned this in our delivery information. At the checkout there are options to select next working day should items be required sooner and these would be sent via courier. https://www.wilkinson.co.uk/delivery-information/ Kind Regards, Lily I Wilkinson Cameras

Posted 3 years ago

“I can't complain about the product even though it didn't come with a mini SD card, which was no big deal as I'd have bought a high end one anyway.”

Helpful Report

Posted 3 years ago

Good morning, We haven't received any emails from the email address you used on the order and we do not send delayed shipment notifications - these come from DPD directly. I think perhaps you have replied directly to DPD? Please check the email address and body of the shipment notification where I'm sure you will see that this is the case. Had you have emailed us or contacted us directly your expedited (Next Working Day before 12pm) delivery cost would have been refunded and I will add a note to your order to action this today. Please also remember that every product on the website carried an "Important Delivery Information" notification, which made very clear that deliveries could not be guaranteed at the time your order was placed due to the impact on the wider delivery network as a result of ParcelForce strikes on August 26th and August 31st. Many companies, including ourselves, switched all their deliveries to alernative carriers to mitigate as many delays as possible during the strikes. However, this of course puts increased demand on the other carriers, which resulted in delays across the entire delivery network. For clarification, the product you ordered does not come with a memory card included as standard. I would ask that you consider revising your review in light of the fact that we were not contacted directly, these delays are entirely beyond our control and we did out very best to forewarn you of potential delays. I will send a separate email which gives you the option to do this. Your postage refund will be completed today and you should see it returned to your original payment method within 3 working days. Regards, Alex | Wilkinson Cameras

Posted 3 years ago

“Missed the next day's delivery cut-off by 6 minutes, however, I wasn't aware of this when ordering. The next day I phoned to find out why my order never arrived. I was then informed, of the cut-off time. The item at this point wasn't despatched and I asked customer services for a refund on delivery. I was told NO. The delivery rules are displayed on the website. Wilkinson's didn't want to know and was completely unsympathetic and unhelpful on the issue. I then cancelled the £750 order (full refund) and took my business to John Lewis and bought a different camera for £1500. Wilkinson's reluctance to help cost them this sale and any future business from me. Very Poor.”

Helpful Report

Posted 4 years ago

Good afternoon, Your order was placed at 3.33pm, 33 minutes after our dispatch cut off. Our collection had already been by the time your order was placed. This cut off time is clearly shown in both the shopping basket and at the checkout stages of purchase when choosing your delivery option. It is also covered on our Delivery Information page. Your dispatch confirmation email, sent just 5 minutes after your order was placed also included a note stating that the order had missed the collection for that day and would therefore be dispatched the following day. You were extremely rude on the phone to our staff members, which is why you may have perceived that they were unsympathetic towards your mistake. Regards, Wilkinson Cameras

Posted 4 years ago

“Ordered on Sunday for despatch following day, paid extra for next day delivery. Item did not arrive till Thursday, only one email in reply, their version of event differs from tracking history. Not impressed. Be warned if you want anything urgently.”

Helpful Report

Posted 4 years ago

Hi Paul, We’re sorry your item arrived on Thursday instead of Tuesday. For some reason the parcel was delayed within the ParcelForce system and took longer to start moving than it should have done. You should see from the tracking that the parcel was dispatched on time by us. The delays have been raised with our ParcelForce account manager. As per our latest email to you, your postage charge has been refunded. This is one of two replies we have sent, but as you say you’ve only received one, I would ask that you check your junk mail folder. If you no longer wish to keep the item or it arrived too late for your intended purpose then we’d be more than happy to send a returns label for you, free of charge. Please just get back in touch if you wish to return the item and be refunded. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“Ordered for next day delivery arrived . Not fulfilled In the interim message to say item missing I ordered a similar item on the same day from Ffordes in northern Scotland it was cheaper and arrived 1100hrs the next day by first class post again cheaper. No strong arguments for using Wilkinsons again unless standard of service improves”

Helpful Report

Posted 4 years ago

Hi Richard, We haven't received any emails or phone calls from you about this order. We'd have been more than happy to investigate it for you, assist you and show you how great our customer service is. Your order was dispatched on time and with a Next Working Day service as you'll have seen from our automated email communications. I can see by looking at the DPD tracking information (included in our dispatch email) that DPD updated you by text and email to let you know that there was a delay to the delivery. I can understand your disappointment with the delay to your parcel arriving, but please consider that it is completely beyond our control if there is a delay with the courier. Given the chance to help you we would have been able to look into this for you at the time. We'd also have been able to refund the difference paid for the next working day service. I've now authorised this for you and it will be actioned today. I'd ask that you consider revising your review in light of the fact that the issue was beyond our control and, now that we have been made aware of it, that we have rectified it as best we can. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“Spoke to a member of staff over the phone regarding my payment that was not going through on your website. He had an attitude problem when I said it must be your website as I don't have a problem on any other website with my bank card! He said it was my card that was the problem and not the website. After 3 attempts with my card I had to make payment via PayPal using the same said card! I didn't like the member of staffs tone of voice. I suggest you change it when dealing with somebody that wants to place an order!”

Helpful Report

Posted 4 years ago

Good afternoon, I’m sorry you had trouble paying. I can see that you attempted to pay twice by card, but on both attempts were unable to verify your details. Modern security standards, in place for your protection, require that you must be able to supply additional security information when paying by credit card. Often this will be the inputting of a security code sent to your mobile by text message or authentication via for online banking app. I’m afraid that we can see from the error codes on your two attempted orders and data from other successful transactions that day, that the issue did either lie directly with your card issuer or with incorrect or missing verification data being entered. I’m glad that you found you were able to pay with PayPal, who do use their own verification methods for securing payments and does explain why this went through differently. I see that as a gesture of goodwill that your chosen method of free 3-4 working day postage was upgraded to a Next Working Day postage and that your order arrived with you just over 24 hours from being placed. I hope you’ll enjoy using your new purchase and have had an enjoyable Christmas. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“Ordered an item that after 6 weeks and a few emails to PAYPAL i managed to get just a refund. Customer service inexistent, i won't be using again!”

Helpful Report

Posted 4 years ago

Hi Nicolae, I'm sorry if you are unhappy with our service. Your order (placed 4 weeks ago) was a Special Order item. I can see from our records that we did try to call you to explain about the delays. There are several delays to supplies as a result of the pandemic. Our call and order records show that at no point have you tried calling us from the mobile number provided and there are no emails to us from your email address to our customer servicer team either. You'll see we have excellent reviews from many satisfied customers and in particular we have very good communications. We'd have been more than happy to speak with you about the order and cancel it, without you needing to contact PayPal. It would have been much quicker for you. Hopefully you will consider shopping with us again in future. Please feel free to get in touch with us at any time as we'd be more than happy to help you. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“The worst service I’ve ever received in a retail outlet”

Helpful Report

Posted 5 years ago

I'm sorry to read that you have received poor service from Wilkinson Cameras. In order to understand what has occurred, can you please provide a transaction or order number? Or if it was a store visit, please provide a time, date, and location of the visit. You can email me on sales@wilkinson.co.uk and I will look into the matter with urgency. Kind regards, Liz

Posted 5 years ago

“Still waiting for email with copy of receipt for my purchase following my phone call last week. Camera received with two small chips on lens barrel. I was told before purchase seal on box was broken but camera was checked ok.”

Helpful Report

Posted 5 years ago

Good morning John, Have you contacted us about the camera? I can’t see an email so I’d be grateful if you would send some images please. Please send to sales@wilkinson.co.uk. We have excellent customer service and usually respond to emails within a few hours but certainly within 1 working day. This is most unusual as the item you were sent was from brand new stock. The box had been opened but definitely the goods inside should have been brand new. Once we’ve seen the images we will be able to assist you further and investigate what may have happened. Regarding your receipt, this is automatically sent and would have been sent again as soon as you requested. The sending email address to search for is stock@wilkinson for these receipts. You may need to check your junk / spam folder. Regards, Alex | Wilkinson Cameras

Posted 5 years ago

“I cannot write a proper review as I have still not received my purchase. Delivery time definitely poor! R Jarvis”

Helpful Report

Posted 5 years ago

Good evening, Your order placed on Friday August 21st with 2-3 working day delivery was dispatched the same day and a tracking email sent containing your tracking information. We always advise checking your spam folder if you don’t think you have received this. Delivery was attempted on Monday 24th August and a card left advising that your parcel could be collected from your local post office. Parcelforce would also usually email you delivery updates too in absence of a mobile phone number. We would have been more than happy to advise you of this or help you in any way, but it does not appear that you have tried to email or phone us. You can email sales@wilkinson.co.uk or call 01772 252 188 if Mon-Sat from 9am until 5pm, Sunday 11am until 4pm or Bank Holiday Monday 10am until 4pm. Regards, Wilkinson Cameras

Posted 5 years ago

“Absolutely diabolical service from this company. I phoned and enquired on Wednesday, if a camera and lens was in stock. I was told yes it was and I could buy it through their website. No problem order it I did and paid for next day delivery. I then received a phone call and was told it was not in stock in that particular shop, but it was in a different branch and I could get it by Friday. I said OK, it didn't arrive on the Friday and I couldn't get it until the next week. I obviously cancelled the order as this shambles could not be allowed to continue. So now I have no camera and no £1100 I paid for it until the refund is processed. If I hadn't have phoned first and asked about stock I would not be so annoyed as mistakes do happen, but as I did I am. In Reply I think you should check your records before you answer as the parcel has been returned to you and a refund issued to my bank. Also this review was requested by email and if I have left three reviews it shows how annoyed I am. As I stated I phoned to check stock was there to be sent if I ordered with next day delivery and the order was placed 15 minutes before cut of time. This would not have been a problem if the stock had been there as I was told.”

Helpful Report

Posted 6 years ago

Good afternoon, This is the 3rd review you have left with regards to this order. As we have now explained on several occasions, the item you ordered was in stock. You can see using the tracking information provided to you that we sent the item to you. Once again I will apologise for the minor delay in its dispatch, which we called you about immediately and refunded your postage charge. You said you were happy with this and your parcel was sent the following day on a Next Working Day service as promised. This would mean the item arriving on the Friday, which it was scheduled to do, but you contacted us insisting the delivery was cancelled as you no longer wanted it and wanted a refund. As requested, the parcel was stopped and returned to us. We issued your refund as soon as it arrived back with us on Monday 13th. Had we not provided tracking proving that we sent a parcel to you, I could perhaps understand you thinking the item wasn't in stock. Your insistence that it wasn't, despite us having to cancel and retrieve the parcel from the courier, is quite baffling. It would have arrived with you on Friday as you had initially said was acceptable until you requested it was cancelled. A copy of our original response on Friday 10th July is below. " The item you ordered and checked on was in stock. We would never claim an item wasn't in stock if it wasn't. However as it was located in a secondary location and the order was placed so close to the cut off point for a Next Working Day delivery, we were unable to get it shipped to you in time. Please accept our sincere apologies for this. As you are aware, the parcel has already been dispatched and is within the ParcelForce system (currently showing an expected delivery date of today Friday 10th July), which is why we are unable to issue a refund until the parcel is returned to us. A request for the delivery to be cancelled and returned to sender has been placed. There is still a chance the parcel may arrive with you. If this happens, please refuse the delivery. Once the parcel is returned, your transaction will be refunded swiftly. Regards, Alex | Wilkinson Cameras"

Posted 6 years ago

“Don`t use this shop. Selling is paramount, after sales care is none existent !!. 28th September I took my cannon camera into the shop due to sometimes showing an error code. It was sent for repair. Contact to discover what was the matter was not acknowledged as the weeks passed by. Today, almost December a replacement camera has arrived due to the length of time. I requested a different camera that does not have this problem but that was refused. My old camera has also been returned BUT is no longer a camera , just junk. They did not bother to put it back together as they received it, just sometimes showing an error code before use. Appalling customer understanding and repair facilities. SHOP SOMEWERE ELSE.”

Helpful Report

Posted 6 years ago

Dear Mrs. Howson, We care very much about our customers and have received many positive reviews commending our after-sales service. Your Sony HX400 (we are not aware of any problems you have had with a Canon model), purchased in December 2016, including a 3 year warranty, was sent off for repair due to a fault arising. You brought this into our Preston store on September 28th. It was uneconomical to repair, so we replaced the camera with a brand new one for you. This was completed within exactly one month. I accept that 4 weeks is a little longer than we would usually like for a warranty repair or replacement and also that you should have been warned that it could take up to this long at the time you booked the camera in. I hope you will accept my sincere apologies for this. I know that Keith, Preston Store Manager, has also apologised during your correspondence with him. The information about your replacement camera was communicated with you via email on the October 28th and was ready to collect the same day. We did also offer to post the item to you should store collection be inconvenient. This information was communicated with you again on November 18th. It was only on Saturday November 23rd that you requested it was posted to you. This was dispatched on Monday 25th on a next day delivery for you. It would appear that you have now received the replacement camera and I very much hope you will get many more years use from it and continue to enjoy taking photographs. Regards, Alex | Wilkinson Cameras

Posted 6 years ago

“The woman on the phone got it all wrong when I turn up at the shop the manager was very help full with a 100 miles round trip for nothing I was not very please”

Helpful Report

Posted 6 years ago

Good afternoon, As I understand it, you got in touch to ask about Cokin filters and Sara our Online Sales Manager had some sent over to the Warrington store for you to look at. Despite having checked the Cokin website, which suggested they were compatible with your existing filsters, it turned out that they weren't. Matthew, Warrington Store Manager, spent some time with you in-store and also after you had left to find a solution for you and put together a package of LEE Filters to suit your needs. He also arranged a discount to reflect the inconvenience caused. This was posted directly to you from our Online Sales team to save you making another journey and you called Matthew to thank him for the "first class service" upon receipt of them. Following on from this purchase, you called Matthew and asked for advice on a card reader, which you ordered online without any issue. Hopefully the account of events I have is correct, but please get in touch to provide more information if required. You can contact us using support@wilkinson.co.uk or on 01772 252 188. As you can see, we work together as a company to ensure that customers get great service, with online and in-store teams working as one. The reviews here review the company as a whole, including the Warrington store, not just our website. With this in mind, I would be very grateful if you would consider revising your review to reflect your experience as a whole and the work both Matthew and the Online Sales team have done. I do hope that you are enjoying using your new filters and getting great results from them. Again, please feel free to get in touch if you would like to provide more information. We'd really like to get this resolved for you. Regards, Alex | Wilkinson Cameras

Posted 6 years ago

Wilkinson Cameras is rated 4.9 based on 6,448 reviews