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Wilkinson Cameras Reviews

4.9 Rating 6,325 Reviews
99 %
of reviewers recommend Wilkinson Cameras
Company Reviews Product Reviews
3,332
 Metrics Info
4.9
Based on 6,325 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Wilkinson Cameras Reviews

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr C Coombes
Verified Buyer
“Ordered no fuss delivered on time no fuss all in all a good experience many thanks”
Helpful Report
Posted 7 years ago
Mr M Moreton
Verified Buyer
“great service easy to use web site good product range and communication”
Helpful Report
Posted 7 years ago
Mrs J Wood
Verified Buyer
“Sarah at HQ was so helpful. Her advice was invaluable. Such an expensive pair of binoculars we purchased but they are perfect and worth every penny. Also - I think Adam or Aaron - was really helpfulre sourcing a specialised cleaning kit for the binoculars. I have one happy hubby Jayne and Billy Wood”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“Really easy to find products on the website and quick delivery. Only issue I've had is that one of the boxes arrived in bad condition - crumpled and scratched around all the corners, as if it was a returned item.”
Helpful Report
Posted 7 years ago
Dr T Ward
Verified Buyer
“All worked great, delivery 1 day ahead of schedule, just couldn’t use my Wilkinson’s card but did get free delivery so not complaining!”
Helpful Report
Posted 7 years ago
Mr A Thomas
Verified Buyer
“Thanks for such an effective service!”
Helpful Report
Posted 7 years ago
Mr M Dixon
Verified Buyer
“Should have expected it for the price, but this product was the worst. Literally unusable and straight in the bin. Thanks for nothing!”
Helpful Report
Posted 7 years ago
Hi, If you believe the product is faulty (you say it is unusable) then please get in touch so we can look into this for you. You can email sales@wilkinson.co.uk if you have any problems with anything you buy from us. Regards, Alex | Wilkinson Cameras
Posted 7 years ago
I
Verified Reviewer
“Poor rude service, bought Fuji xt3 in Sept,used in Scotland got wet in one shower, dials started to seize, got steadily worse, took it back, they try to claim we've spilled something on it, no chance, all my Nikon still work ok. So much for using local shop, will stick to wex in future , much better service”
Helpful Report
Posted 7 years ago
Good morning, I have been told that you visited our Burnley store this morning due to the issue with the dials you mention in your review. Upon inspection, the Burnley Store Manager, Graham, discovered a sticky residue beneath the eyecup, which is quite unusal and could indicate that something has been spilled on the camera. As a result of this, he advised that the best course of action was to send your X-T3 to Fujifilm for assessment. He promised to mark this as a priority to minimise any inconvenience and time without your camera. Your camera is already packed and booked out for a courier collection today. Given that you live quite a distance from the store, once the situation is resolved Graham also offered to courier the camera back to you to avoid you having to make another journey. Once your camera has been assessed by Fujifilm, we will be able to proceed further and hopefully come to an amicable resolution. The Burnley store will be in touch as soon as they have some information from Fujifilm. Unfortunately due to the time of year, it may be the New Year when they have an update for you. In the meantime, I hope you have a lovely Christmas. Regards, Alex | Wilkinson Cameras
Posted 7 years ago
M Banyard
Verified Reviewer
“Excellent service received from Paul at the Preston store yesterday (16/12). He was knowledgeable and made sure I was 100% happy with the purchase. A personal service is becoming rare on the high street but Paul & Wilkinson are still providing one. A proud owner of a new Sony A7ii !”
Helpful Report
Posted 7 years ago
N Douglas
Unverified Reviewer
“The most staggering customer service I’ve ever experienced. Just half an hour after I placed my order online I got a phone call, 'I’m sorry, that item is discontinued, but I’ve spoken to the maker and they have some material left and they will make you one.' I’ve never imagined service of that standard, I was almost speechless. Then Sara says, 'I should go now, if I can call them back by four they’ll make it today.' Goodness me. Wilkinson’s make miracles. I’ll buy here again. Recommended.”
Helpful Report
Posted 7 years ago
Mr B Hall
Verified Buyer
“Excellent service. Very easy to order online and very quick delivery. Brian Hall. EOS magazine”
Wilkinson Cameras 5 star review on 17th December 2018
Helpful Report
Posted 7 years ago
A
Verified Buyer
“Good packaging and timely delivery. I was also kept well informed of the progress of the order.”
Helpful Report
Posted 7 years ago
A
Unverified Reviewer
“Absolutely shocking. Went into the Burnley store to enquire about selling an A7, kit lens, 50mm, 70-300 and Samyang 14mm all less than 1 month old. Guy instore thrusts a leaflet at me for webuyanycamera.com and won't talk further. After submitting details no answer for days, so spoke to someone on the phone. Eventually a rude email offers be £800 for the lot. I declined and sold just one lens for £700 on Ebay alone....total disinterested scam artists.”
Helpful Report
Posted 7 years ago
Good afternoon, Thanks for taking the time to leave a review. I am waiting for more information to confirm why you were handed a leaflet in the Burnley store, rather than offered a quote for the items you wished to sell, but this is being investigated. I can see that you submitted a quote request on our webuyanycamera website for a 2 month old Sony A7 & kit lens. I am told that you rang our sales helpline where you spoke to Arran and explained you were having a problem with the webuyanycamera website. He explained that this is run by a different team and advised you listed all the items you wished to sell in an email to them. He immediately passed the feedback on to the team. Your email was responded to within 3 hours and the reply you received was as follows, "Dear Mr W******, Thank you for your enquiry. For the items listed below, we would be looking at approximately £850 to £900 in total (subject, of course, to test and inspection). The Manfrotto tripod would also be of interest. If you have any further queries, please do not hesitate to contact me. Kind regards, Peter" I do understand you may be disappointed with the value offered, but I don't think this email is rude. I know you replied both by email and phone expressing your disappointment at the value offered and I am sorry that in this instance we seemed uncompetitive. You will of course always realise more for your items selling privately on eBay. When buying in second hand items, we must take into consideration our costs, making a profit when we sell them on and the cost of providing a warranty on the pre-owned items we sell. Plus, the benefit and ease of a quick sale, without having to list on eBay, etc. I think it is a little unfair and certainly unsubstantiated to suggest that we are scam artists based on your interactions with both Wilkinson Cameras and webuyanycamera.com. It would appear there may have been some shortfalls in the level of service you should expect from us and these will be addressed, but we haven’t acted inappropriately at any point. If you wish to discuss this further then please contact sales@wilkinson.co.uk Regards, Alex | Wilkinson Cameras
Posted 7 years ago
A
Verified Buyer
“Arrived promptly”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“It’s very good service we are very happy with finance”
Helpful Report
Posted 7 years ago
T Ackland
Verified Buyer
“We ordered ink cartridges with no problems at all,an they arrived promptly in 1-2 days Would recommend an use again”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“The item I ordered was delivered the next day.”
Helpful Report
Posted 7 years ago
Mr D Greenwood
Verified Buyer
“Wilkinsons the helpful advice was outstanding and service amazing with fast delivery.”
Helpful Report
Posted 7 years ago
B Fox
Verified Buyer
“Everything worked out fine.... delivered on time and well packaged. B.F.”
Helpful Report
Posted 7 years ago
F Wood
Unverified Reviewer
“On a rare visit to Warrington, we called in the Wilkinson Cameras shop to get a bit of advice about micro four thirds lenses for my Panasonic G9. A man called John Tymon was unbelievably helpful, particularly when I started to talk about using my camera for bird photography. There was nothing he didn't know about the subject. (All became clear later when I discovered his Flickr site with some of the best bird flight photography I've seen) I felt quite bad walking out without buying anything, but on Friday we called in Wilkinson's Bury shop, where we were met with the same helpfulness and enthusiasm. Plus.... I ordered the lens I had been talking about with John. Top marks to Wilkinson Cameras.”
Helpful Report
Posted 7 years ago
Wilkinson Cameras is rated 4.9 based on 6,325 reviews
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