Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,102 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 22nd April 2025

D McKeown

Wilkinson Cameras 5 star review on 11th April 2025

B Adams

Wilkinson Cameras 5 star review on 7th April 2025

P Stout

451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Olympus / OM flash I ordered was on offer, and after phoning Wilkinson about shipping costs, I ordered the item. It duly arrived within 2 working days. The item had positive reviews for some time now, and will complement the rest of my Olympus/OM equipment very well.”

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Posted 1 year ago

“Ordered a video colour calibration target card - essentially an A4 card with a plastic frame. Whilst this itself was inside a cardboard sleeve it could still have been bent in transit making it useless. I was really impressed at the way an entire cardboard box was used to create a secure & solid "wallet" for the package ensuring it very unlikely to be damaged. It is "little" things like this that show high service values and distinguish a supplier.”

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Posted 1 year ago

“Very efficient and dealt with queries with impressive speed.”

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Posted 1 year ago

“Next day delivery and free - amazing! All excellent, thank you.”

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Posted 1 year ago

“Excellent product and service, will definitely recommend.”

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Posted 1 year ago

“Wonderful and helpful professional staff. Excellent product knowledge and fast, efficient customer service. Brilliant service from start to finish.”

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Posted 1 year ago

“Very easy to deal with & would ensure the item went via DPD per my request as they were known to me & had a local drop-off whereas the other carriers were not so convenient. A pleasure that someone would go out of their way to help! Refreshing in today's climate! Many thanks”

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Posted 1 year ago

“Very impressed, goods arrived on time, very well packed.”

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Posted 1 year ago

“I have purchased all my camera equipment from Wilkinson Kendal branch. The team are excellent on camera equipment advice. The only two items of my purchases are as follows: 1: I bought canon camera and lenses and my negative is about Canon saving IE cashback, double your money back offers. It seems to take ages for Canon to pay you back. But this is not Wilkinson fault. But at least they may have a voice to share customers concerns with Canon. 2: I bought the RF100-500 lens just prior to Canon announcing the RF200-800. If I had of known then I would have waited to buy the RF200-800 as my photography is all about wildlife and needing focal length. Not sure if Wilkinson knew of the RF200-800 at the time of purchasing the RF100-500. I've since bought the RF1.4x converter to help with the focal length. But still considering the RF200-800. But all said very pleased with the staff in Wilkinson Kendal branch.”

Helpful Report

Posted 1 year ago

Hi Keith, Thank you for your feedback. We wanted to address the 2 points you had made: 1) With regards to cashback from Canon: Canon will endeavour to transfer via BACS within 4-6 weeks of receipt of a complete and valid claim. 2) With new equipment announcements, we find out about release when everyone else does. We do hope you are enjoying using your new equipment. Kind Regards, Wilkinson Cameras

Posted 1 year ago

“My order was delivered the day after I ordered it and I was really pleased with my purchase. Thank you.”

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Posted 1 year ago

“Good prices, great service”

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Posted 1 year ago

“2 Canon Cartridges ordered and delivered in satisfactory style on the next possible day. Well done.”

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Posted 1 year ago

“Perfect products, dispatched inside of 24hrs and arriving less than 3 days from order. Couldnt fault. Definitely recommend.”

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Posted 1 year ago

“Searching around for a Nikon 105mm Z micro lens Wilkinson Cameras came up with a very competitive price which I snapped up, next day delivery was within the one hour time slot, and I'm very happy. I'm not sure if I've bought from Wilkinson's before but I'll put them on my go-to list for the next time I need equipment.”

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Posted 1 year ago

“Excellent prompt service, and product delivered as described and safely packaged. Thank you”

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Posted 1 year ago

“Great discount on my 14-28 l lens for my lumix s5, fast processing and delivery. Items was really well packed so it wouldn't get damaged. Great job Thanks guys”

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Posted 1 year ago

“I purchased a 30mm Olympus macro lens online at a very competitive price. Product was delivered very promptly and well packaged. Communication about my order was excellent and I was very confident about my order. Overall an excellent experience.”

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Posted 1 year ago

“The website made it easy to order the camera I wanted, very pleased as it was at a very competitive price and I like to buy from my local (Liverpool) shop when price is competitive or there is an offer. I was telephoned within minutes to double check my order, very good service. Order was placed on a Friday and it arrived Monday, well packaged.”

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Posted 1 year ago

“The purchase was an Epson Scanner and with the £100 rebate, it made a good deal. Purchase was straightforward online, and the website is OK, some UI issues but worked well enough and we selected the free delivery which states 3-4 working days. Placed our order Wed, 3 Jan, at 16:15ish and noted the website stated "Our order cut-off point for same-day dispatch is 3 pm Monday-Friday" - from that, we would assume dispatch would have been Thursday. Free delivery was advised as being a 3-4 working day service. Wilkinson Cameras states “Working Days” are Monday-Friday excluding any bank holidays. Thus our informed assumption was that the Scanner would be dispatched Thursday as we'd ordered after 3 pm the day before and a 3-4 working day timescale for delivery would expect to arrive Tues/Weds the following week. On Thursday we had a FedEx notification that delivery would be the day after, Friday, however, we were not going to be in on Friday and why we opted for the free delivery time scale. We asked FedEx to not deliver on Friday and they stated it would come on Monday, so we waited and it never arrived. When we got to speak to a second human on Monday we were told there was no new scheduled delivery but they would update it "tomorrow morning" (Tuesday Morning), or we could drive out to their depot to collect it... Not doing a 30+ mile round trip. Checked the Fedex website all Tuesday morning with no update so I had to call Fedex again (a painful process of automated call handling) and was told that it is likely to be scheduled for tomorrow (Weds) but to check the website again for further updates in the morning. And around the merry-go-round, we go... Not upset about the time taken to deliver, we eventually got the item on Wednesday as we'd originally expected. But the hassle to try and sort this when Wilkinson specifically stated 3-4 working day delivery and was given a next day service. We appreciate that may seem to be a better service but on this occasion, we had factored in the extra time and opted for the free delivery and it has been a headache to re-arrange. On the Monday, in frustration, we contacted Wilkinson Cameras and they said they'd update us, but we've heard nothing more. It does seem like a whinge, I get it, but what should have been a straightforward transaction and delivery became a bit of a saga. Also, the email with the tracking link takes you to a weird page on Wilkinson Cameras' website with just the tracking no. on it, odd. If you go to that same "tracking page" on a mobile, don't bother it's borked. See the attached image - some odd pop-up sort-of shows layered above the newsletter pop-up (pre-popped, which is so annoying...) and you cannot cancel either. That's on an iPhone 11 Max iOS 17.2.1 using Safari, Firefox and Chrome. Decent Price, decent co. just the attention to detail seems to be off. I'd use them again, but only if we couldn't find what we wanted elsewhere or for cheaper.”

Helpful Report

Posted 1 year ago

Good Afternoon Stuart, Thank you for the feedback. The order was placed on the 3 Jan 2024 16:09:47, this was indeed after our cut off with the order being processed and dispatched the following day. Parcels are generally placed on a service that ensures it spends less time with the courier thus lessen the risk of parcel being lost in the courier system. On the 5th Jan you had contacted us on live chat with regards to delivery and from checking with the courier the parcel was out for delivery that day, we had let you know that you could instruct the courier on what to do with the parcel which you had done and on the very same day the parcel was returned to the depot. On the 9th Jan you had emailed with regards to no updates from FedEx regarding the redelivery and had requested our help, we had contacted FedEx on your behalf to arrange for redelivery and were awaiting confirmation by the courier with regards to this before updating yourself. Standard shipment is generally 3- 4 working days as a guideline but can occasionally arrive earlier than that (sometimes later). An order confirmation/invoice and shipment email with tracking are emailed to the email provided on the order and we would advise that spam/junk folders are also checked just in case they end up in there. The courier will send sms/email notification with regards to updates on the parcel once it’s in their system so that should you not be in you are able to direct them on what to do should you not be in as our parcels will usually require a signature. Should customers have a specific day for wanting the parcels to arrive, they are able to contact us via phone/live chat/email and we would accommodate those requirements. https://www.wilkinson.co.uk/delivery-information We can see that the parcel was delivered the Wednesday 10/01/2024 at 17:01 and hope you do enjoy your new equipment. Kind Regards Wilkinson Cameras

Posted 1 year ago

“My order for an OM-5 was dealt with efficiently and staff were very helpful. Camera was delivered next day. An all round good experience.”

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Posted 1 year ago

Wilkinson Cameras is rated 4.9 based on 6,102 reviews