28/1/18 Liverpool store. Wanted to purchase a Canon EOS77D body only at £699. Was quoted part exchange over phone of £100 for Canon EOS100D. When I arrived at shop, lady called Lesley checked camera and informed me that eye cup was missing and said they could not accept the camera. She suggested that I go online, buy one and she would accept it. On asking if they sold the eye cup, she said they did and that they were £10, which she would deduct from the trade-in. I asked her if she would waiver the £10 in light of the fact I was spending £600? She replied that it was not company policy. I have purchased my camera elsewhere, and will not be shopping at Wilkinsons in the future.