Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,370 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,370 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 5th May 2026

M Serebrianska-Lomakova

466

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always try to use Wilkinson Cameras because they are a small NW chain with a branch local to me but, more importantly, I have always had excellent service both in shop and online. Good prices too and a broad range of equipment. Recommended.”

Helpful Report

(Online) - Posted 1 month ago

“Competitive prices and very fast delivery! I've purchased from this company previously and will continue to do so in the future.”

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(Online) - Posted 1 month ago

“Ordered a camera at a decent price and it arrived with 3 days. Cant ask for any more than that really.”

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(Online) - Posted 1 month ago

“Speedy delivery however I emailed with a VAT query and haven't heard back”

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(Online) - Posted 1 month ago

“Trustworthy and knowledgeable camera dealers.”

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(Online) - Posted 1 month ago

“I have consistently found Wilkinson Cameras to be highly efficient, polite to deal with and remains my preferred camera shop.”

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(Online) - Posted 1 month ago

“Found what I wanted very quickly ordered it on Sunday and it was delivered by Wednesday. Well pack keep informed with the tracker very pleased with my purchase, but haven’t used it yet.”

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(Online) - Posted 1 month ago

“Great support over the phone when I asked questions about the camera lenses available. The delivery was quick, and the product arrived in good condition. I am happy with my purchase and glad I bought from Wilkinson Cameras.”

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(Online) - Posted 1 month ago

“Very happy with the price, communication and delivery.”

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(Online) - Posted 1 month ago

“Extremely knowledgeable and friendly staff who go out of their way to help. Quick delivery of items too.”

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(Online) - Posted 1 month ago

“Appaling ordering process, I ordered a camera with the Buy now pay later, could see if i liked the compact mirroless before i sold one of my SLR bodies. Anyway, applied, set the delivery and billing address, all approved and sent over to Wilkinson cameras, I later recieve a phone call from the company explaining that its against the terms of the finance for the item to be delivered to a seperate address from the billing (Actually my work addresss, safer to deliver there as it will get recieved rather than leaving on the doorstep) I asked where this was stated and the colleague said its in the small print of the contract i signed. So i said i'll cancel the order and go elsewhere, so they cancelled it and that was that. I then searched through all the terms and paperwork and contacted the finance company about the delivery address and they said no isses with delivery to a safe place/seperate address from the billing, so i rang them back and they said its just company policy. Still wanting the camera i offered to pay a different way and was told with the hassle if i asked for ordinary delivery they'd send it out next day, that didn't happen either. When i finally recieved the item, it was described as having a case, charger, and 128GB Memory card. The 128gb card and Case where missing, i emailed and asked about the accessories and was told they don't usually ship the listed accesories?! But on this occasion agreed to ship them free of charge. The camera itself seems fine, however after a day in Edinburugh this week have noticed the sensor has a load of marks across the top of the sensor. Surely when they have items for sale they would check a critical thing like that? Its been a long process to purchase this camera, and seemed i had to jump through hoops of fire to get them to take my money.”

Helpful Report

(Online) - Posted 1 month ago

Good morning, Thank you for taking the time to leave a review. I’m sorry to hear that you felt the process was frustrating, although I would like to clarify a few points for accuracy. When an order is placed using finance through Novuna Personal Finance, the billing and delivery addresses must match. This requirement is stated in several places on our website, including our Terms & Conditions, Finance Information page, and Delivery Information page. This is a restriction placed on us as the retailer as part of our finance agreement with Novuna, and is in place to protect all parties from potential fraud. For reference, Novuna also confirm this requirement within their own FAQs under “Can I request delivery to an address other than my home?”: https://www.novunapersonalfinance.co.uk/retail-finance/faqs/#application After the finance order was cancelled at your request, a new order was placed later that day at 14:25 on 23rd February. Our system shows that the order was confirm and a label prepared for dispatch within 13 minutes (14:38). Unfortunately the camera was located in one of our retail stores rather than our main warehouse. Due to both the location and the fact that pre-owned items are double checked before dispatch, the chance to complete the same-day dispatch was missed. The parcel was therefore taken to a DPD collection point first thing the following morning and delivered to you the next working day, which can also be seen on the tracking information. We were not made aware by the store that this had been the case and this will be looked into further - we acknowledge we could have emailed you to let you know, had we been made aware ourselves. Regarding the accessories, the listing incorrectly mentioned a case and memory card which are not normally supplied with this particular pre-owned item (and the MicroSD card listed was not really suitable for the camera). Once this was brought to our attention we arranged suitable replacements within two working hours of being notified and then sent them to you on a priority service. Finally, we have not received any emails regarding marks on the sensor. Have you emailed or called the customer service team about this? All of our pre-owned cameras are fully inspected and tested before being listed and again before dispatch, which includes checking the sensor. As with any interchangeable-lens camera, it is possible for dust to reach the sensor during normal use when lenses are changed. However, if you are concerned about marks appearing in images, please contact us directly and we will be happy to advise further. We always aim to provide a smooth buying experience and resolve any issues quickly where they arise. If there is anything further we can assist with, please do get in touch with our team via email or here: https://www.wilkinson.co.uk/contact-us/ Kind regards, Alex | Wilkinson Cameras

Posted 1 month ago

“Exceptional service. Chose to purchase my new camera from Wilkinson Cameras because of their online reviews and their flexible finance options. I had an initial issue with placing my order owing to my internet going down, this was sorted over the phone within minutes by a helpful member of staff. My camera was dispatched swiftly and arrived in excellent condition. Perfect.”

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(Online) - Posted 1 month ago

“Very good items. Well packaged, as described, fast delivery and even at the right price. Thanks!”

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(Online) - Posted 1 month ago

“Bought a Canon EOS R6 Mark III from their Carlisle shop. Staff were knowledable and very helpful. Received excellent trade in value for two canon lenses.”

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(Online) - Posted 1 month ago

“I have bought used cameras and other things and always happy with their service. And delivery is fast as well.”

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(Online) - Posted 1 month ago

“The lens was in stock, brand new and 2% cheaper than all the major competitors. Delivered as stated within 5 days. Can't say fairer than that”

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(Online) - Posted 2 months ago

“There was an issue with my initial order but it was very quickly sorted out, great customer service - will definitely buy from you again.”

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(Online) - Posted 2 months ago

“Pretty terrible. Ordered an item, got sent that and a secondhand camera. Wife read an email (1st email) that asked for camera back incorrectly posted, but added to the end that would be filing a crime report and getting the police involved?? We were like WOW, best way to inspire a customer to never return and tell everyone else never to go to your company.”

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(Online) - Posted 2 months ago

“Really great selection and prices, delivery was super speedy and item was shipped immaculately.”

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(Online) - Posted 2 months ago

“In 2016 I gave up a 20 year teaching career to become a professional photographer, specialising in weddings. Its therefore about time, I paid homage to what I genuinely not only believe to be amongst the best camera shop on the planet, because of their values. IMHO, they do not attempt to sell you anything, they just serve you with honest integrity, and on more than a few occasions have pointed out a much cheaper option, or suggested an alternative always having my best interests at heart. This is why I would give 10 stars out of five if I could. Throughout this period I have gone into five of the stores, but mainly visit the Kendal store in person, followed by Carlisle. The main constants throughout this period has been the two branch managers, Nick and Joe, ably assisted by Kieron and Cameron. Yes, I could order online and even perhaps save myself a fraction of money, but what’s the point when you get the best advice, attention to detail and the first class service. You cannot put a price on that. That stated when I do compare prices, more often than not, you can’t buy cheaper anyway. What you are doing however is supporting a regional powerhouse in the photography world, and north-west photographers should be grateful that Wilkinson‘s exist. Keep doing what you are doing Wilkinsons, and delivering excellence as standard - David Rucker.”

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Posted 3 months ago

Wilkinson Cameras is rated 4.9 based on 6,370 reviews