“I bought two Hozelock 2181 non-return tap connectors. One was perfect but the other packet had been opened and the bottom spigot and the top threaded insert were missing. Fortunately I had these parts as spares so I did not bother complaining.”
Hi Edward,
Really sorry to hear about the one packet being opened. As we are a retail store as well sometimes customers open packets and take the bits they need. That's no excuse as we should have noticed when we packed it.
We would have sorted this as soon as possible if you had told us, however I'm glad you had the necessary spares. We can send replacements if you wish?
Please contact me if there is anything else you need and we can do something as a gesture of good will.
Kind Regards
James Allen
Director
“Can't fault Wigley DIY as a supplier. Really competitive price for the Hoselock submersible pump I ordered, next day FREE delivery. Brilliant thank you.”
“Prices were very cheap, customer service was excellent and the packaging was perfect. Fast delivery too with APC ! will be shopping again thank you 5*”
“Great price and great service and communication. My order was partly out of stock after it went through but they contacted me immediately and then delivered everything with only one delay. Haven't finished my project so will definitely be ordering again.”
“Great website with easy ordering system. Fair prices, speedy despatch system and goods securely wrapped. This is a first class company offering a first class service. I will definitely use again. Thank you Wigley, its how a service should be.”
