“Giving 3 stars as didnt have a problem with Wigley and staff where polite but ordered a belt for a hoover delivery to northern ireland but received email the following day saying they could not post to Northern Ireland as postage costs were too expensive with their chosen courier. Order was cancelled and payment refunded. I believe they could have posted package too me for less than £2. Maybe they could look at pricing another courier or royal mail for deliveries to UK”
Hi Craig,
We would very much like to be able to ship to Northern Ireland in a cost effective way however, all the courier companies I have spoken to charge a hefty premium to send parcels there.
As you mentioned Royal Mail is an option, however we have to send everything on a tracked delivery which means taking parcels to the Post Office which has a cost implication especially if it's just for one or two parcels. They are cheap for small parcels but very expensive for medium to large ones which then complicates our dispatch process.
Royal Mail will also not send a large list of prohibitive items such as spray paint, and many others which are good sellers for us and this stops them being a viable option for the overwhelming majority of our consignments.
I hope this helps to explain some of the issues.
Kind Regards
James Allen
Director
“I received excellent help on the phone prior to buying Bona floor cleaner. Also very quick delivery and the cheapest price I found on the web. I would certainly use again.”
“Excellent company to deal with item arrived within a couple of days as promised and was as described and price was very good. Would definitely recommend. Thank you for your service.”
“Excellent service. Ordered some Dulux paint that I couldn’t get anywhere else. Order was received the next working day and was very carefully packaged. Will definitely shop here again.”
“Due to Lockdown we couldn't buy Sadolin locally. This company put in an order so they could supply the 4 tins we needed and at a very good price. Kept us fully informed of a slight delay and provided us with full delivery times. Very helpful staff on their website order section. Excellent and well done to you.”
Hi Kyle,
As mentioned in our previous correspondence your order was accidentally sent with another parcel to a different customer. Because of the error you didn't receive any tracking information and we got a notification to say it had been delivered, albeit to the wrong address.
As soon as you made us aware that you hadn't received your order we issued a full refund as we could not get a replacement out to you.
We have been trying to get the parcel collected from the customer it was delivered to but have had a couple of issues made worse by coronavirus due them being located in the south east and our couriers deciding not to collect or deliver there when they went into tier 4 before Christmas.
I did offer to get the parcel delivered to you completely free of charge as a gesture of goodwill and an apology for our mistake. I tried to phone you and sent you an email offering this but got no response. I will assume from your lack of response and this review that you do not want to take us up on this offer.
Kind Regards
James Allen
Director
“Could have bought for similar price via Amazon but in the current times I prefer to support smaller businesses where I can. Product works better than I expected.”
“Delivery by APC was scheduled twice and then didn't happen. Couldn't get in contact with the courier so emailed Wigley. They got straight on to it, contacted the courier and got back to me. Order arrived the next morning. Good price and great service. Thank you.”
“Purchased some Chestnut products from Wigley, the cost was £10 less than my local click and collect so I paid postage, saved £5 and didn’t need to leave home. What’s not to like, I’m spreading the word.”
