“The company kept me informed regarding despatch details and an estimated time of delivery.My order arrived as expected and perfectly packaged,no problems at all so well done and thank you.”
“Really impressed with Wigley DIY. I found them on a Google search as they had the best price on the product I was looking for. I ordered at the weekend so didn't expect the goods to be dispatched until the following week, but they came the following day! The goods were bottles of spray and had been really well packaged and even the tops had been sealed with tape to prevent any leakage.
Superb service from a small firm who clearly care about their customers. Thank you so much.”
“This was the first time we have used Wigley and the items we order were exactly as expected, well packed and the delivery was excellent, regular updates and left exactly as requested.
We will certainly use this company again and high recommend them.”
“Excellent service. Excellent product. The only downside we didn't realise they came unpainted so made the items expensive having to buy special paint.”
“I ordered a replacement lawnmower blade just before 2pm on Friday, and the order was received the following day. Amazing! I shall certainly use this company again.
The courier also left the item in a safe place.
Fabulous service from both. Thank you.”
“The thing about Wigleys apart from being local are the reasonable prices. Often a lot cheaper the conglomerates, staff are knowledgable and always helpful when asked for advice. Almost everything under the sun is sold for the DIY trade.”
“I needed extra stock of a specific colour of Sikkens and many shops and retailers do not stock Sikkens or the colour I needed. A quick search on the internet found Wigley DIY. Not only did the they have the stock I needed but the price was competitive and the order arrived quickly and free from any dramas which is a bonus when ordering liquids in tins. Highly recommen Wigley and would shop there again.”
Dear Philip,
Apologies that we couldn't help you on this occasion. The delivery company we use regard your postcode as 'Remote Scotland' and therefore add a surcharge onto deliveries. This is outlined in the T&C's on our Delivery/Returns info page on the website.
I understand that you may not regard yourself as remote and some other couriers wouldn't either. We have looked into other companies but your order is a good example of why we often can't use them. You ordered two aerosols which are generally classed as prohibited/restricted goods. The Royal Mail/Parcelforce wouldn't allow them for example.
We are looking into it, however we have to balance this issue with other aspects of the service we get from our current provider e.g. cost, parcel collection time, customer service.
I hope this explains a bit more about our reasoning and why it may not be as simple as it first appears. Sorry once again.
Kind Regards
James Allen
Director
