Hi Jacqui,
Just spoken to the web team who said they did try to phone to let you know the product was out of stock. They should have e-mailed as well, and tried again, however forgot as we have been so busy. We are really sorry, we understand that is not good enough.
We are waiting for our weekly Dulux order to arrive any time now, so should be with you soon. I will get your delivery charge refunded.
Kind Regards
James Allen
Director
“Item arrived with the lid popped off. Paint on the box and my hand. I am assuming this was the fault of the courier though. As the product was well padded and the lid had tape over it to secure it .”
Good Afternoon,
Really sorry to hear that. Is the product still usable? Contact sales@wigleydiy.co.uk and they will sort it for you.
As you mentioned we wrap paint deliveries up as best we can, but sometimes things happen during transit! I must say that despite the recent increase in paint sales this is the only one that has been damaged SO FAR.
Kind Regards
James Allen
Director
“I needed the paint urgently and no one would sell it to me with everything going on but I found this company who had the paint a couple of pounds more but delivery service 10/10 would use again thank you”
“Excellent, friendly and professional service, both on the website and 'in person' on the phone. Swift, hassle-free delivery. Very impressed all round.”
