“This was the first time that I have Wigley DIY and I was delighted with both the very competitive price for the Hozelock Pulsar Plus pressure sprayer and the very fast delivery. Wigley DIY will definitely be my first 'go to' website for future diy purchases”
“I had to cancel my order due to principal. I live a 30 minute drive from Aberdeen which is the oil capital of Europe yet they wanted to hit me with a surcharge for deliver saying I’m in remote Scottish mainland. Nothing remote here just a way of ripping off some more cash.”
Hi Graeme,
I am sorry that you feel we let you down on this occasion.
I would just like to highlight that it is not us that classes your address as 'Remote Scottish' but the courier service we use. I accept that we could use a service like Royal Mail, but they are more expensive in general and their list of prohibited items is vast and unfortunately includes many of the types of items listed on our website.
We are certainly not trying to rip anyone off as we do state that your postcode is classed as this on our Delivery/Returns information page which is available to read before you order.
The profit margins for online retailing are generally very small. We try and offer the products at the best prices we can and then add the delivery on top. We believe this to be the most transparent way of doing it. We cannot absorb all the delivery surcharges as we would often then make a loss which defeats the object of selling the item in the first place!
I hope this helps explains our reasoning.
Kind Regards
James Allen
Director
“Reliable efficient click and collect and cheaper than in store. Excellent website makes finding things quite easy. Friendly service.Also better as I don’t have to listen to the rather loud music.”
“Having dealt with this company in the past I can't recommend them enough, delivery is good if out of stock (rare) they keep you informed, excellent customer service.”
“Wonderful, quick and efficient service, just what you need!
I love that items are sent next day delivery at no extra cost.
I will recommend Wigley DIY 🙂”
