Hi Robert,
Sorry you had to wait longer than expected for your parcel. Although couriers are never likely to be perfect we have generally been able to stick to our delivery estimates all through this difficult time.
We have put a message about the current delivery timings on our 'Delivery / Returns' page explaining there may be some delays which was available to read before you placed your order.
Kind Regards
James Allen
Director
“Really good service and fast delivery ordered on amazon about a month ago still not received item yours came straight away will definately order from you again. Thanks.”
“Good pricing and very fast despatch
Their customer service team is excellent - there was a slight delay because the courier failed to collect any packages from them but we were sent an email immediately which apologised and asked if we were OK with getting it a day late or whether we would like a refund (we didn't) and the order arrived the next day as expected.
I would happily buy from them again”
“Excellent service and first class product, I was especially impressed with the company as they monitored the tracking of the delivery and told me before I realised there was a problem caused by the couriers and my item would be delivered 24 hours later. Still a very good delivery service in these days even when late. Will be more than happy to use Wigley again.”
“Very good service! Despite receiving an email apologising that an item was out of stock, with a full and detailed explanation as to the reasons and the alternative options, the order arrived in good time.”
“Excellent prices for the items purchased, berry pink spray and grate polish. Also the only place that I could find one of the items. Will definitely go on their website again.”
“Purchased Tableau Red Tile Polish. Great customer service - particularly in lockdown! Speedy delivery of item (bought on behalf of a vulnerable neighbour), and securely packaged. Recommend.”
“Used many times and will continue to, quick dispatch for online orders, good prices and always willing to help. Always a better service than some bigger suppliers.”
“I'd say that Wigley DIY is a very good firm. I ordered some spray paint from them and on realizing they did not have enough in stock to complete my order they called me immediately to let me know and should I wish to cancel or send what they had. It arrived the very next day! Chap on the call was very friendly too.”
