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Whistlefish Reviews

4.9 Rating 80,589 Reviews
98 %
of reviewers recommend Whistlefish
Company Reviews Product Reviews
113,753
 Metrics Info
4.9
Based on 80,589 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Whistlefish Reviews

About Whistlefish:

Whistlefish has been bringing people closer to their loved ones and meaningful places since 1997, offering sustainable and unique greetings cards, wrapping paper, and artwork.

At Whistlefish, supporting others is at the heart of everything we do. Our passion for kindness shines through our cards, as we believe that a simple gesture can brighten someone's day.

Visit Website

Phone:

01209314908

Email:

info@whistlefish.com

Location:

Milkwood House,
Jon Davey Drive,
Redruth
Cornwall
TR16 4AX

Write Your review

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Lin Smith
Verified Buyer
“I am very happy with the products but very disappointed with the website. Its failure resulted in me missing out on a weekend offer and I received poor customer service from the help desk.”
Helpful Report
Posted 6 years ago
Jane Hancock
Verified Buyer
“I did not receive my order until I had contacted Whistle fish to find out what had happened to it! Then it came very quickly.”
Helpful Report
Posted 6 years ago
Wendy Sands
Verified Buyer
“Great products, but when something is wrong, absolutely shocking customer service. After years of being a very satisfied and regular customer, I have decided to stop using Whistlefish, which I am very sad about. I won't buy from a company who doesn't care or want to keep their customers. Leaves a very bitter taste. I phoned initially and emailed a few times.”
Helpful Report
Posted 6 years ago
Claire Covill
Verified Buyer
“Cards are amazing, however I cannot believe that you are still individually wrapping each card in plastic, I queried this over a year ago & you said you were looking into alternatives, well that doesn’t seem to have gone very well!”
Helpful Report
Posted 6 years ago
Jill Stammers
Verified Buyer
“I was very disappointed that despite adding 30 cards to my basket, it was changed to 7 by the website. I did not notice this at checkout and was consequently charged full price for 7 of the cards which therefore cost me substantially more than had they charged me for 30. Customer service were no help, saying that I could send the package back for a refund but would do nothing else. I needed the cards for an event the next day so was stuck with it! Thumbs down! The quality of the cards I received was good and they would have got a 5* but for this money making catch.”
Helpful Report
Posted 6 years ago
Sue Burnett
Verified Buyer
“Took 5 working days to send me an email to say one of my cards was out of stock, which was a Friday, was not dispatched till Tuesday . Cards were not packaged so they could fit through a letterbox , so I had to collect them which I was unable to do till a week later . It does not state on website that parcels are not despatched until at least 5 days after ordering , it only states delivery times when finally dispatched”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Great unless you have a problem and the nobody gets back to you.”
Helpful Report
Posted 6 years ago
Debra Morgan
Verified Buyer
“I love whistlefish cards but I was very disappointed that my order took nearly two weeks to arrived. Ordered 26th Jan and arrived 8th Feb.”
Helpful Report
Posted 6 years ago
Susan Cooper
Verified Buyer
“I love all your products and on our twice yearly visits to Padstow over many years have ,with all my family ,purchased so many things from your store,but ——- my recent purchase from you last week was a disaster.I thought that I had purchased the correct amount of cards but missed just one off the list.and had to pay the full amount for seven cards instead of eight for £10 .You will have my e mails listing all my purchases.Also I bought online from you last year,as well as buying in your stores.I would have thought .that.as a gesture of goodwill you would have noted this ,and given me the opportunity to purchase again at a reduced price but you basically said that I should have read your rules of purchase more carefully. Not really encouraging me to make more purchases!!!!”
Helpful Report
Posted 6 years ago
Pat Blair
Verified Buyer
“My issue with my order was that I ordered extra cards to qualify for a free tin to store them in. This did not arrive. I called up and was told you'd run out! No offer to supply another once in stock was made. I felt this was poor. I see this offer is running again, I'd appreciate it if I was sent a tin as a gesture of good will.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Didn’t get the free tin that I should have got for buying 30 cards. Patronising reply said I should have realised because it doesn’t show on the invoice. I don’t work there do not sure how I would know. Ignored my request for it to be treated as complaint. Poor attitude to customers”
Helpful Report
Posted 6 years ago
Sarah Williams
Verified Buyer
“Have always loved shopping here... Whistlefish products are 5 * ... but this time the service I received was poor. I made a purchase to qualify for an offer... the site was not functioning properly, and by the time the issue was resolved, the offer tin was sold out. I wrote and asked if in the circumstances I might receive a substitute tin... I had no av acknowledgement of my email and no tin. Very disappointed”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Delivery was expensive and unreliable, poor communication about when it would turn up. Missed two attempts and information card had no details. Office staff didn’t seen pariculary bothered. Love the art work but disappointed with service”
Helpful Report
Posted 6 years ago
Kim
Verified Buyer
“My order hasn't arrived yet:( Snail mail is very slow these days.”
Helpful Report
Posted 6 years ago
Katherine
Verified Buyer
“Took 3 weeks to arrive - missed my wedding anniversary :-(”
Helpful Report
Posted 6 years ago
Esme
Verified Buyer
“I was disappointed how long it took to deliver the picture I ordered and would have liked an e mail telling me how long it would be and then when it was on the way.Because I was worried I rang twice after ordering to find out when my picture was coming.”
Helpful Report
Posted 6 years ago
Janet
Verified Buyer
“I have previously bought products from Whistlefish, and was very pleased with them. This time, I was still impressed with the quality and value of the cards and notebooks, but was dismayed to find that the corners of the cards were creased. This had not happened in the post, because the outer packaging was substantial and undamaged. The creasing must have occurred prior to the cards being despatched, suggesting that the warehouse staff had been careless. In future, I shall buy my cards from the shops, so that I can examine them before purchase. Janet Paradine”
Helpful Report
Posted 6 years ago
Susanna
Verified Buyer
“I struggled.to complete an order I had started the previous day. It wouldn’t let me add to it? I did ring and was told to redo the order. This then meant that I missed out on some sale T towels I had chosen, because they were then out of stock.”
Helpful Report
Posted 6 years ago
ANDREW
Verified Buyer
“Having ordered two items I was disappointed to be advised one was no longer available. The substitute product selected was delivered incorrectly with another item. I have had to make contact several times to resolve this to my satisfaction.”
Helpful Report
Posted 7 years ago
Simon
Verified Buyer
“Good morning, I haven't received my order. No correspondence to say it's even been dispatched? Regards Simon”
Helpful Report
Posted 7 years ago
Whistlefish is rated 4.9 based on 80,589 reviews
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