Whistlefish Reviews

Name: Whistlefish
Address: Milkwood House, Jon Davey Drive, Redruth, Cornwall
Rating: 4.89

4.9 Rating 68,776 Reviews

98 %

of reviewers recommend Whistlefish

4.9

Based on 68,776 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Whistlefish:

Over the past eighteen years, we have selected and designed our own unique vision in contemporary and traditional art and greeting cards.

Visit Website

Phone:

01209314908

Email:

info@whistlefish.com

Location:

Milkwood House,
Jon Davey Drive,
Redruth
Cornwall
TR16 4AX

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Whistlefish 5 star review on 21st April 2024

Anonymous

Whistlefish 5 star review on 16th April 2024

Rosie C

648

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with aftersales. Normally very good”

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Posted 6 days ago

“Card took 2 weeks to arrive so I was unable to give it as a gift. Disappointed”

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Posted 3 weeks ago

“Really slow delivery, not sure I'd order again as they didn't arrive in time for when I needed”

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Posted 3 weeks ago

“Unfortunately my order,which I was looking forward to receiving,was apparently lost in the post!”

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Posted 1 month ago

“Nice cards but customer service has got worse and worse over time. They now say it is five working days to ship an order unless you pay an extra £4.95 for express delivery. But, after 5 working days my order is still showing as unfulfilled. Will cancel the order when they re-open after the weekend, and move on to a more reliable company. Please be aware that Whistlefish are also ripping off local artists by illegally using their designs (or very very similar). All very disappointing and customers need to vote with their feet or nothing will change or improve.”

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Posted 1 month ago

“Ordered 4 tea towels. because apparently one of the designs chosen was out of stock. I was refunded for the missing one but was disappointed not to be given the opportunity to choose a different design.”

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Posted 1 month ago

“I ordered 2 canvases and 20 cards. I expected the cards to come separately as the website said there was a delay on the canvases. They didnt, in fact they didn't come at all. When I received the canvases I called to ask where the cards were. I was asked to send a photo of the pick list. I did, then I was asked for a photo of the canvases, weird, I had said I received them. Then I got a message saying some of the cards I'd ordered (over a week earlier) were now out of stock. Very disappointed with the whole experience and was made to feel like I was lying, which is odd as the canvases cost over £160 and I said I had those, it was £20 worth of cards I was missing. Unlikely that I'll shop online with them again.”

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Posted 1 month ago

“Bit disappointed as last 2 orders both had a card missing :(”

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Posted 2 months ago

“Disappointed that the pictures did not include picture wire.”

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Posted 2 months ago

“Disappointed that some of the cards I ordered are large letters and will cost me more in postage. This was not clear on the website. I went back and checked. Although you share the size of the card you do not make it clear it is a large letter post.”

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Posted 3 months ago

“wasnt at all happy not to recieve the card storage tin l had ordered.”

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Posted 3 months ago

“This is the first time I’ve been let down by the company . Order took a long time to come and when I phoned response was poor.”

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Posted 3 months ago

“Beautiful cards ruined by the worst customer service imaginable. Confusing billing resulted in me being ripped off and Whistlefish had no desire to assist. Won't be using this again and I've told everyone I know not to use you either”

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Posted 4 months ago

“I received my order promptly but there was an item missing. I contacted Whistlefish immediately by email and received a reply asking me to send some photographs of the order, which I did. I asked for a replacement or a refund but have heard nothing in reply. The missing item was part of a Christmas present so it’s particularly inconvenient.”

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Posted 4 months ago

“Initial delivery very efficient. Badly packed so glass in picture broken. Pick up, exchange/replace,ent and engagement with customer services very poor.”

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Posted 4 months ago

“I did not receive all of my order and two emails have been ignored.”

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Posted 5 months ago

“I love the products Unfortunately one of them was misrepresented a box of notelets were in fact a box of birthday cards Unable to give them as a gift But to send them back I had to pay postage not worth it”

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Posted 5 months ago

“I was really disappointed with my recent order. The despatch team sent out the incorrect size of the framed Padstow Harbour print. The order had been timed to allow me to deliver the print as a birthday present for my daughter. I provided evidence of the mistake and the correct print was sent out but not until the first print had been collected and returned which meant that I was unable to give my daughter her present on time.”

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Posted 6 months ago

“This purchase was a particular request for my daughter in law. From that point of view it was just what she wanted. However from my point of view I found the cost of P&P extortionate, not sure how that is justified. My other complaint is the vast amount of packaging, completely over the top making a trip to the tip necessary to get rid of huge amount of cardboard.”

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Posted 8 months ago

“The cards were very good quality, however I ordered a ‘for your July birthday’ card and received a June one! Not a great deal of use near the end of July. Maybe, check and double check before packing up an order. Had to give my friend a generic card”

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Posted 8 months ago

Whistlefish is rated 4.9 based on 68,776 reviews