Whistlefish Reviews

Name: Whistlefish
Address: Milkwood House, Jon Davey Drive, Redruth, Cornwall
Rating: 4.89

4.9 Rating 78,817 Reviews

98 %

of reviewers recommend Whistlefish

4.9

Based on 78,817 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Whistlefish:

Whistlefish has been bringing people closer to their loved ones and meaningful places since 1997, offering sustainable and unique greetings cards, wrapping paper, and artwork.

At Whistlefish, supporting others is at the heart of everything we do. Our passion for kindness shines through our cards, as we believe that a simple gesture can brighten someone's day.

Visit Website

Phone:

01209314908

Email:

info@whistlefish.com

Location:

Milkwood House,
Jon Davey Drive,
Redruth
Cornwall
TR16 4AX

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Whistlefish 5 star review on 30th April 2025

Mrs L Underwood

Whistlefish 5 star review on 25th April 2025

Anonymous

Whistlefish 5 star review on 20th April 2025

Anonymous

974

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think I should get the discount offered on line when I go into the shop”

Helpful Report

Posted 13 hours ago

“Good service. Communication from Customer Service could be improved.”

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Posted 1 week ago

“Would have been very good but last time I wanted cards the ones I wanted were sold out .this has never Happened before”

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Posted 2 weeks ago

“The cards took so long to come that I didn’t need some of them anymore. The cards themselves were very nice.”

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Posted 4 weeks ago

“Good quality cards & packed brilliantly, although on my last order I received 2 birthday cards & not new grandparents which I had ordered, I emailed & haven't received a reply”

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Posted 1 month ago

“The cards I ordered looked superb on line and as Id ordered before I knew the quality would be good. However, I never got to enjoy them as they did not arrive, even though the tracking said they'd been delivered. I didn't realise this had happened as I missed the tracking message 'confirming' delivery so waited a couple of weeks before looking into the problem, assuming that Royal Mail was being slow as often happens. Such a shame!”

Helpful Report

Posted 1 month ago

“Great products, well presented. But I sent a message using your online form asking someone to ring me about my order when it arrived and no one did. It was very poor to let me know an item was unavailable simply by a stamp on the delivery note. No email in advance. No email about my refund. No apology. No ‘Sorry’ hand written on the delivery note, just a stamp. This poor customer service has let you down.”

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Posted 1 month ago

“I hope the speed of delivery can be improved. £3.80 delivery charge for 10 cards and it took one week to arrive. Most businesses delivered within 3 working days. I had to ring my neighbour to come over to push the package through or the cards would be damaged in rain.”

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Posted 1 month ago

“Disappointed with delivery paid almost £9 for a picture to be delivered they said i was express but it actually took 5 days which meant i was away the carrier tried to deliver 3 times then i had to go back to them and get it redelivered there was no phone number and it was all very stressful because of this my present that i bought for their wedding didnt arrive and we ended up at the wedding without a gift very disappointed”

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Posted 1 month ago

“I’m a massive whistle fish fan - in the padstow shop and online but was SO DISAPPOINTED re my recent order - not with the cards but the customer service. I placed my order on the Sunday realised at once I’d not put the right delivery address. Emailed straight away asking if order could be sent to my billing address and gave that address. Heard NOTHING so went on the live chat NUMEROUS time with no joy, why call it live chat? Even after numerous emails I didn’t get a reply until the Friday and by then it had already been dispatched to the wrong address. I was offered 200 points what’s that about? No offer of a refund or at least a refund on the delivery. It really has put me off ordering and I’m gutted about that as the cards are amazing”

Helpful Report

Posted 2 months ago

“Previous orders I would have rated 5 star but my last bulk order, which wasn't apparent from the screen pictures, had a prevalence of gold on most of the designs I had chosen. The addition of gold cheapened the cards and spoilt what were good illustrations.”

Helpful Report

Posted 2 months ago

“Whilst the products whistlefish supple are good quality and varied for all tastes my experience of service on this occasion was poor. The postal service delivered my order somewhere else. Although this is not whistlefish's remit, the after sales service should be. The Royal Mail customer service is difficult to deal with as it's managed centrally - still no response some weeks later. Whistlefish, has no in person customer service. After three emails over several days someone finally emailed and advised I hadnt looked properly and appeared to imply I was perhaps dishonest. Luckily the person a kilometre away kindly dropped the package in. Whilst I like the products I am undecided whether I shall use the service again.”

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Posted 2 months ago

“Cards are great but the delivery took so long, I had to go out and buy cards for birthdays instead of using ones I had ordered in plenty of time.”

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Posted 2 months ago

“Lovely cards, slow delivery!”

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Posted 2 months ago

“Ordered more than 20 cards, used 6 so far and none of the envelope glue to seal the card works. Very slow to receive order on each occasion I have placed. Nice quality cards”

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Posted 2 months ago

“Disappointed with the packaging this time. Cards were all loose and some of the corners were damaged. Not as good as previous orders.”

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Posted 2 months ago

“Normally I would highly recommended but the problem I had with my last order, I am unable to give a high rating.”

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Posted 2 months ago

“Disappointed one of the items I had ordered didn't turn up and no note to say. I had to email to ask. As it was part of a gift I was happy to have something similar, but no!”

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Posted 2 months ago

“Haven’t seen a great selection of cards for a while”

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Posted 2 months ago

“Having placed many orders in the past I was disappointed to have a problem with my most recent order. I emailed customer services and the response was very tardy which I found surprising. However problem was eventually resolved.”

Helpful Report

Posted 2 months ago

Whistlefish is rated 4.9 based on 78,817 reviews