Whistlefish Reviews

Name: Whistlefish
Address: Milkwood House, Jon Davey Drive, Redruth, Cornwall
Rating: 4.90

4.9 Rating 89,097 Reviews

98 %

of reviewers recommend Whistlefish

4.9

Based on 89,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Whistlefish:

Whistlefish has been bringing people closer to their loved ones and meaningful places since 1997, offering sustainable and unique greetings cards, wrapping paper, and artwork.

At Whistlefish, supporting others is at the heart of everything we do. Our passion for kindness shines through our cards, as we believe that a simple gesture can brighten someone's day.

Visit Website

Phone:

01209314908

Email:

info@whistlefish.com

Location:

Milkwood House,
Jon Davey Drive,
Redruth
Cornwall
TR16 4AX

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Whistlefish 5 star review on 22nd May 2026

1196

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Extreme lack of customer service as they were unable to do the most basic of tasks. I, therefore, escalated my complaint and have yet to receive a response. Clearly, they are not interested to speak to a customer or respond from senior management level. I certainly will not be using their services again.”

Helpful Report

Posted 1 month ago

“Card took 11-12 days to arrive . 2 days after mothers day so I had to buy additional cards. Hopeless service. Will never use again which is a shame as cards are lovely”

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Posted 1 month ago

“Purchased cards they were delivered damaged and we have been givern points to send when we purchase more from Whislefish ? ? ?”

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Posted 2 months ago

“I placed an order expecting a free tin. The free tin never arrived. I queried this and was told my order didn't have enough 'qualifying items'. I asked to be escalated to the complaints department. I submitted a complaint and they didn't even reply to my email.”

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Posted 2 months ago

“Underspent accidentally for a promotion. Wrote to customer service to enquire if I could make it right . No I couldn’t. No customer service or goodwill at all . I actually asked to be taken off the subscription list as could not easily find it online so am surprised to get this e mail”

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Posted 3 months ago

“Part of order was missing and am still waiting for the print to ve sent despite chasing it twice.”

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Posted 3 months ago

“Very disappointed with a card I received with a misprint on the front. I had to email customer service who agreed that incorrect wording was on the card. They didn't initially offer me a replacement or refund for the purchase? When I requested a refund I was told to return the card and pay the return postage. I was displeased with having to return the card. I had previously sent them a photograph of the misprint. It wos of no use to me or anyone else for that matter. For the sake of one card I had to write to customer service three times. Finally I was told to write to their customer complaints department explaining the problem once again. I am very displeased and inconvenienced by the hassle this has caused. I have also had to make a special journey to a card shop to purchase another 80th birthday card. Do they think an 80 year old person is unable to read the message on their birthday card.???”

Helpful Report

Posted 3 months ago

“My order went to someone else you said you could do nothing about it so I won't be buying anything else I was a good customer for over 20 years”

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Posted 3 months ago

“I'm left with a card that I can't use . I asked if you would swop it & you declined”

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Posted 3 months ago

“I have emailed my issues to Alice and have cut and pasted them below…. …Thank you for your email but I’m so disappointed this item was missing from my original delivery and is now out of stock. As you will see from my original order I actually ordered 3 Union Jack tea towels to go with the 3 Union Jack notebooks. These were going to be birthday presents for friends but I can’t give them a tea towel on its own! I also don’t wish to add something else to the gift as it will all be out of context. Bearing in mind my previous order with you was also incorrect/incomplete I can’t fully express my disappointment. I really love the products but I don’t think I’ll be ordering from Whistlefish in the future as the service has been too unreliable.”

Helpful Report

Posted 4 months ago

“Very poor customer service. I did not receive one item in my order. Although refunded. Whistlefish have not responded to my two complaints sent by email or when I tried to reach out on Facebook. It would not cost them much to send me the card I ordered. Considering they made the mistake. It appears they want me to make another order to get the card I did not receive. I won’t be ordering from this company again.”

Helpful Report

Posted 4 months ago

“Still waiting for support to return an item. Going on for over 2 weeks and massive delays in responses to emails”

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Posted 4 months ago

“Another email chasing reviews from Whistlefish - surprising bearing in mind their card range is poor, the card I received was average quality (certainly not "Luxury") and having paid for "Express Delivery" I only received standard delivery. How likely am i to recommend to friends or colleagues? I'm not.”

Helpful Report

Posted 4 months ago

Hi Ian, Happy New Year to you and thanks for taking the time to review us. Looking at the Royal Mail tracking information, it shows that your order was dispatched 2 hours after you placed it, and then reached our local sorting office at 3pm in Truro. The next entry is 2 days later in your local sorting office in Sheffield and then Grimsby, so I can only assume that Royal Mail had capacity issues due to the Christmas rush. The Tracked 24 service isn't a guarenteed service but they do achieve 98% next day success. I can only apologise on thier behalf that they have not met this standard this time. Wednesday 17 December 2025 11:50 Delivered by Grimsby DO 09:05 Due to be delivered today by Grimsby DO 06:19 Item Received Sheffield MC Kind regards, The Whistlefish Team

Posted 4 months ago

“I ordered a card with a Landrover on it, as it is very relevant to our family. I made sure I ordered nice and early. I received lovely cards with tractors on!!!. I have rung the company twice and have twice been assured that they would send the replacement cards. I have not received any replacements. It seems trivial, but it could be a family members last Christmas and the Landrover cards are very relevant to them. So I am very upset about this.”

Helpful Report

Posted 5 months ago

“I received the wrong order and the customer service was dismal. I Would not buy from you again. I have always enjoyed whistlefish cards but this experience has left me feeling very disappointed.”

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Posted 5 months ago

“Just to say that although I have purchased in the past and been happy with the order I was very dissapointed on my last card order as I did not get the tote bag that was offered and although I sent email to this effect I did not even get a reply”

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Posted 6 months ago

“Had a lovely ordered posted out without number of house although on order invoice had it returned then you wanted to charge me postage again didn’t think that was fair very disappointing as love your cards”