Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Whistlefish Reviews

4.9 Rating 69,104 Reviews

98 %

of reviewers recommend Whistlefish

Company Reviews

Product Reviews

4.9

Based on 69,104 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Whistlefish:

Over the past eighteen years, we have selected and designed our own unique vision in contemporary and traditional art and greeting cards.

Visit Website

Phone:

01209314908

Email:

info@whistlefish.com

Location:

Milkwood House,
Jon Davey Drive,
Redruth
Cornwall
TR16 4AX

Write Your review

Tell us how Whistlefish made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Whistlefish 5 star review on 26th April 2024

Whistlefish 5 star review on 26th April 2024

Whistlefish 5 star review on 24th April 2024

Whistlefish 5 star review on 24th April 2024

Whistlefish 5 star review on 24th April 2024

Whistlefish 5 star review on 24th April 2024

Whistlefish 5 star review on 24th April 2024

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Disappointed as this was the first order I had done with Whistlefish . Had the one card I really wanted for 12th Nov. missing from the order along with baubles that I had ordered and paid for and this was excepted by whistle fish on 30th Oct in plenty of time to receive the order. for 12th Nov Parcel arrived on 5th Nov rang customer service first thing on 7th Nov to inform them and was told the card would be sent out to me. this was followed by 2 more phone calls because the card still has not arrived and was told the card had not been posted out till late last week and this is i feel totally unacceptable for a paid in advance order. missing card and today is 17th Nov the postal worker has been and still no card. Emailed customer service and had reply. Was”

Posted 1 year ago

“Saw a refund notification for one of my items which was a gift for someone and which didn't arrive. No explanation no compensation. Not very impressed.”

Posted 1 year ago

“I have always been pleased with Whistlegish products. Unfortunately I have still not received my order, despite Evri receiving it 13 days ago. I will not be placing any future orders because if their poor service. The clothes have not arrived in time for my planned event.”

Posted 1 year ago

“I recently wrote a 2* review following an email about a picking error in my order of 15 birthday cards and my request that you replace card coded A331 an anniversary card, with card code B331, the birthday card I ordered. You have not had the decency to respond to my email or to replace the card sent in error and my original email request was sent weeks ago now. I was astounded to read your 1* and 2* reviews from other customers highly dissatisfied with your customer service. Don't you think you should be looking into this and improving your customer relations and how you deal with problems. Your cards are lovely, but I definitely won't be ordering from your website again. OK if things go right but rubbish service if they go wrong and not a way to get recommendations!”

Posted 1 year ago

“Cards were excellent but I was sent one I hadn't ordered and it was an anniversary card which was no use to me at all. I had ordered B331 and was sent A331. I sent an email straight away with copy of the 'pick instruction' I had received asking for the correct card to be sent and if required I would return the one that had been picked incorrectly. Never received a reply and this must be getting on for over three weeks ago now, not impressed.”

Posted 1 year ago

“Love the cards but I was overcharged in the Fowey branch. Despite being told I would be refunded within five working days, it is now two weeks and no refund. Not impressed”

Posted 1 year ago

“Two orders. WS693453 WS693492 I received one order, and am still waiting for the second order TWO WEEKS LATER.”

Posted 1 year ago

“I was very disappointed with the time it took for the order to arrive. The card was too late for the birthday I'd intended it for.”

Posted 1 year ago

“I purchased two prints but I was not told that these would need custom made frames! I’ve been quoted £80 to have them framed which is well out of my budget. Such a shame as I really liked the prints.”

Posted 1 year ago

“Ordered 1 Mug. A tin of cards turned up. To be fair, customer service re sent the mug to my address. But it took them a long time to respond to my email.”

Posted 1 year ago

“Previously a big fan of Whistlefish but last order had two items missing. One of which they had refunded, the other I had to get in touch with customer services before I was refunded. Most disappointed with the lack of communication about not being able to fulfil the order.”

Posted 1 year ago

“Sadly, my order was NOT complete, there were 2 items missing! However, I am happy to confirm that this isn’t usual for Whistlefish, whose products and customer service are normally excellent.”

Posted 1 year ago

“I'm still waiting for a response regarding my missing cards. Customer service therefore not that great! Shame as cards are lovely”

Posted 2 years ago

“The service is normally quite good and the cards are always high quality but the delivery service over the last few months has been poor.”

Posted 2 years ago

“I always order my birthday cards, event cards, Christmas cards and Easter cards from Whistlefish, as with Covid and not being well enough to go out it has been very beneficial to me over the past couple of years. I ordered my cards for Easter but there were three out of stock, I did not get the chance to ask them to substitute them for me they just sent the order informing me about the three short. Due to this, I was unable to send three of my friends an Easter card this year. As you can imagine it was very disappointing not to receive my full order or be given the chance to have substitutes sent.”

Posted 2 years ago

“After some of items were damaged. Still not received replacements”

Posted 2 years ago

“I have only given 2 stars as some of the products which I ordered in the sale were not sent to me as they were out of stock apparently. I did not receive an email informing me of this and although my account was re-credited I was not informed. They did refund postage paid but unfortunately this was only done after I emailed them.”

Posted 2 years ago

“I like the cards but was disappointed that there was 1 missing. A minor thing, but still annoying.”

Posted 2 years ago

“The cards were beautiful, as always, but I also ordered 2 mugs in the sale. These were very loosely wrapped individually in bubble wrap but were not secured within the parcel. This resulted in one mug being cracked in half, the other mug fortunately survived. I chose not to return it to you as could not prove when this had happened but I was very disappointed as I have used Whistlefish many times without incident.”

Posted 2 years ago

“I have ordered a number of times from Whistlefish and love their cards. However my last order experience was not very pleasing. I put in a order late on my birthday as I did not want to miss the opportunity to get your birthday offer of 12 cards for £9 which was due to finish at midnight. I was completely out of cards and needed to do a large order, so it would make a big difference to my purchase. However it would not allow me to get the discount at the checkout after spending well over an hour choosing my cards and it telling me I had used the special saving 9 times. It charged me the full amount of £1,80 for each card, over £200 in total. When I chased this after my purchase I was given a load of reasons why the special offer was not allowed even though when searching the website none of these reasons were to be found anywhere. I was told I should not have made the purchase without ring8mg to check, but as I was ordering at 11pm on a Sunday evening this would not have been possible. I was even told that customer service we’re doing me an enormous favour in refunding me the difference. The website should be much clearer on what is allowed, and when ordering it should not tell you that you have saved so many multi buys if it will not allow it when it comes to the final price calculation. There was no real apology for what had happened just a list of the reasons why it happened and how it had made too much work or made it difficult for them to give me a refund of the difference. It made me feel that I will buy from a Whistlefish shop when visiting Cornwall but not bother to do an online order again. It left me feeling very unhappy about my shopping experience on my birthday.”

Posted 2 years ago

«
1
...
2
3
4
5
6
»

Whistlefish is rated 4.9 based on 69,104 reviews