Whistlefish Reviews

Name: Whistlefish
Address: Milkwood House, Jon Davey Drive, Redruth, Cornwall
Rating: 4.89

4.9 Rating 69,105 Reviews

98 %

of reviewers recommend Whistlefish

4.9

Based on 69,105 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Whistlefish:

Over the past eighteen years, we have selected and designed our own unique vision in contemporary and traditional art and greeting cards.

Visit Website

Phone:

01209314908

Email:

info@whistlefish.com

Location:

Milkwood House,
Jon Davey Drive,
Redruth
Cornwall
TR16 4AX

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Whistlefish 5 star review on 26th April 2024

Anonymous

Q L

Whistlefish 5 star review on 24th April 2024

Simon R

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed 8.12.22 still NOT RECEIVED. Mail tracking stuck 21.12.22.”

Helpful Report

Posted 1 year ago

“Hello I waited 5 days before contacting you to say that I hadn’t had confirmation that my order had been despatched and then I was informed it had been. They were Christmas cards and I am still to receive them! Overall not great. Appreciate postal strikes but not ideal.”

Helpful Report

Posted 1 year ago

“Not entirely their fault, but Christmas cards ordered on the 3/12, despatched by them on the 7/12 and still not arrived. Stuck in St Ives sorting office for over 2 weeks?”

Helpful Report

Posted 1 year ago

“Order a couple of times a year from Whistlefish and delivery normally within a couple of days but this time more than 2 weeks to arrive so too late for posting Christmas cards !!”

Helpful Report

Posted 1 year ago

“Takes too long for orders to be processed (and by that I mean BEFORE it's even despatched to Royal Mail). I've used Whistlefish far less this past year or 2 because of this. Placed an order a month or so ago (including Xmas cards because they were being promoted at the time) only for them to be delayed in processing by Whistlefish once again. As a result I bought cards from high street instead whilst I was waiting.”

Helpful Report

Posted 1 year ago

“Whistlefish wrapping paper is superb quality. Unfortunately my recent order experience was very poor. I only received two of the 5 items I ordered. No explanation with the order and when I contacted them was told sorry the items are out of stock. Disappointing.”

Helpful Report

Posted 1 year ago

“No stick on the envelopes - so had to use sellotape to seal. Also delivery too long - even though there were some still days - all other parcels arrived in plenty of time.”

Helpful Report

Posted 1 year ago

“Ordered cards on Sunday 27th November - still not arrived on Friday 16th December (19 days later). If you know that there are going to be Royal Mail strikes then perhaps consider making alternative delivery arrangements?”

Helpful Report

Posted 1 year ago

“Very slow delivery - can’t blame it all on Royal Mail !”

Helpful Report

Posted 1 year ago

“So the cards arrived, but not the three books of postage stamps, still waiting for a response, after wailing four days ago,and I would like my money back for the stamps”

Helpful Report

Posted 1 year ago

“I have used Whistlefish for many years, birthday cards, notelets and Christmas Cards. I ordered Christmas cards at the end of November and was advised of tracking. Whilst I am aware of the postal strikes the fact that the tracking has not moved from Plymouth sorting office for 2 weeks I feel justified in asking for a refund, but have been told I have to wait until 9th January.”

Helpful Report

Posted 1 year ago

“A very long time to arrive (ditch Royal Mail while they are striking!) and order wrong when it arrived. Shame because the cards are lovely.”

Helpful Report

Posted 1 year ago

“I placed an order on Friday 25th November, which included Christmas cards. I wanted to change one card in the order from an 80th card to a 60th one. Although I emailed to ask if this was possible only the next day, I was told that "once the order has been placed and paid for we are unable to amend this". My order has still not been delivered to me by 13th December, and last posting date for second class Christmas post has now passed. I have queried this with Whistlefish today, and they seem to put the delay down to strikes by Royal Mail, yet the order was days before it was even dispatched.”

Helpful Report

Posted 1 year ago

“unfortunately despite ordering many weeks ago the delivery arrived too late I love your cards but delivery was much longer than expected and that was before Royal Mail strike”

Helpful Report

Posted 1 year ago

“Still waiting for NY parcel ordered 3weeks ago.”

Helpful Report

Posted 1 year ago

“my order was placed 23/11/22 and 8/12/22 still not received”

Helpful Report

Posted 1 year ago

“Having received our large canvas picture which we paid £195 for, we were surprised to see no fittings on the frame to fix to wall. I messaged Whistlefish to ask for advice about screws etc but did not hear back. Not good customer service then you have made such a substantial purchase.”

Helpful Report

Posted 1 year ago

“Very pleased with the cards and paper I ordered but other elements of my order were incomplete. I have queried but not received a response. I've therefore paid for something I have not received and customer service is poor.”

Helpful Report

Posted 1 year ago

“order was missing a card and one wrong card was sent. Took over a week for them to reply. When they did they asked me to confirm the information in my original email. Weeks later still nothing.l Customer service non existent which is a shame because the cards, when they are sent correctly are lovely also very slow delivery”

Helpful Report

Posted 1 year ago

“I've been a repeat customer for a long time and always been pleased, - but this time I ordered a large number of Christmas cards and when they arrived half of them were missing. I let Whistlefish know straight away and I had to provide a copy of the packing slip. It took three days for them to investigate and find there had been a problem and they the said they would send out the missing cards. However, they sent them in the usual way (on 24/11/22) but I have still not received them mainly because of the postal strike. Royal Mail didn't receive the parcel until 29/11/22 and I don't suppose I'll get them until 3rd December at the earliest, maybe not until 5th. I am really disappointed as I wanted to write my cards and get them posted whilst I had time and because of the strikes and delays. I know Whistlefish aren't responsible for the strikes but they could have got the cards to me much quicker by sending them out by 1st Class (or Royal Mail Tracked 24 service) - I would have then received them on 22nd/23rd November -As it stands now I won't get the cards until at least 2 weeks after I should have done (if they hadn't have been missing in the first place)”

Helpful Report

Posted 1 year ago

Whistlefish is rated 4.9 based on 69,105 reviews