West Coast Foods (Prestwick) Ltd Reviews

Name: West Coast Foods (Prestwick) Ltd
Address: 27 Main Street, Prestwick
Rating: 4.81

4.8 Rating 1,536 Reviews

96 %

of reviewers recommend West Coast Foods (Prestwick) Ltd

4.8

Based on 1,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01292 834010

Email:

sales@westcoastfoods.co.uk

Location:

27 Main Street
Prestwick
KA9 1AA

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West Coast Foods (Prestwick) Ltd 5 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very large pie is very tiny! Meat doesn’t come with any cooking instructions. Customer service terrible. Be warned!”

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Posted 1 year ago

“Products are good. Delivery efficient. However the sell by dates was terrible. Very disappointed and I had to waste most of my order.”

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Posted 2 years ago

“The Tattie scones are sweet and disgusting. Must have been made with sweet potatoes.”

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Posted 3 years ago

“Bought a small steak pie with my order What a big mistake.pie filling consisted of 5 small cubes of steak and the rest was some sort of mush and unedible due to to much salt.what a waste of money. Will not be using again”

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Posted 3 years ago

“Placed order on Tuesday 25th May 2021 received order Thursday 27th of May 2021 the whole role of stornoway black pudding has an expiry date of 28th May 2021 I'm absolutely disgusted at this will not be ordering again from this company”

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Posted 4 years ago

“Delivery didn't turn up and when I emailed someone to try and sort this out no one replied.”

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Posted 4 years ago

“We wrote to West Coast Foods on 14 February 2021 but have had no reply, which further increases our disappointment. If our opinion matters, as this review request from West Coast food states, then please could we have a reply to our email of 14 Feb, which is reproduced below. (We also sent a reminder but this has been ignored, as well.) "Ben Callaghan Attachments...photos Sun, 14 Feb, 16:25 (4 days ago) Dear West Coast Foods, Thank you for the delivery of our recent order. Sadly, we are very disappointed with the Ayrshire Middle bacon. Your website states, regarding your Ayrshire middle bacon, 1..."All of our Scottish bacon is cured in Ayrshire of Scottish pork. Sold rindless, our bacon is proper bacon that doesn't evaporate in the pan or leave a white trail as it cooks." Please find attached three photos. One shows that a white residue oozed out of the bacon as it was being fried, contrary to what we were led to believe. It was VERY wet, soggy bacon, as it was taken out of the packet, dripping with water. The list of ingredients indicates that it has "added water. (In fact it states that the Pork content is only 87%, with water coming as the next item in the list of ingredients.) It says this, too, regarding the packaging, 2... "Carefully Vacuum packed by our team for freshness." If you vacuum-packed the bacon, why does the pack say "John Robertson and Sons, Ardrossan? I would also like to know why there were blue labels on the packaging that had had the information/writing on them scratched off, to render them illegible. Please could we have an explanation for this? Your website advises that, 3..."For us, it's all about quality and service. We bring the finest local Scottish meat and prepare it all in-house." Your bacon seems to originate from a different company. My Scottish husband was really looking forward to a wonderful breakfast treat, but the bacon was awful. We wish we had never bought it. Please could we have your comments on this as we are unhappy."”

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Posted 4 years ago

“Pies arrived crushed. Food with no date on ( label removed before sending) and no reply to 3 emails to ask West coast foods to rectify. Bad experience after years of being a customer. Will not be using this company again.”

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Posted 4 years ago

“Having made two phone calls and an email to check their skinny Xmas pack was gluten free, I ordered it. The day it arrived I was concerned sausage and stuffing not labelled gluten free. As two coeliacs having the food, this was very important. Called and was told it was not gluten free. I advised I had asked several times and been told it was. I was left out of pocket - on 28th dec, I’ve yet to receive the promised refund - and having to source gluten free stuffing and sausage from elsewhere At eleventh hour. No apologies and tone of call was it was my fault food was not gluten free. Their website states ‘all the skin I range is gluten free’. Also I was charged £5.95 for delivery and website states orders over £75 free delivery and my order was £82. So unimpressed and will not sue this company again.”

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Posted 4 years ago

“It's not that the food was bad my mother in law is doing slimming World and typed in skinni for set things and just discovered after cutting them and freezing them that they are full fat she has paid alot of money for stuff she could have got a third of the price from local butcher”

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Posted 6 years ago

“Absolutely pathetic cancelled my order emailed phoned no reply”

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Posted 6 years ago

“put my order in got message a few days later saying only part of my order could be delivered. next message saying order dispatched minus part of the order, messaged them 4 days later asking where order was message came back that courier lost it”

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Posted 7 years ago

“Our Christmas was ruined by the absolutely dreadful lamb joint, meant for out Christmas Day dinner. I have been cooking, home and professionally for nearly 50 yrs. The order was delivered with box intact, however the sausage meat tube was split at one end and the contents squeezed out onto the other meat packets. The ice packs were partially defrosted and slushy. The meat was not cold enough, and the outside of the plastic wrappings on the meat were greasy and messy and it all smelt. The information on each item was almost non existent, with no origin, cooking instructions, no company name, nothing, and the print had rubbed off on the lamb packet. The lamb was UNDOUBTEDLY halal. There was no blood, it was a poor colour and worse still (as with halal meat from experience of supermarket meat), IT DOESN'T COOK WELL. The lamb joint smelt the whole kitchen out with an unpleasant odour, no off, just unpleasant and not the normal lamb cooking smell. I was already doubtful about this meat, but had no alternative for our special meal. All the vegetables were ready for it. As I have cooked uncounted meat joints before over the years and am an experience cook, correct timing and basting as usual, the joint should have been tender and juicy, smelling great and looking good when it came out of the oven - IT WAS AWFUL. Tough, dry and unappetising in the extreme, I could not risk us eating it. Our dog loves lamb, HE WOULD NOT TOUCH IT. So the whole thing went in the rubbish bin. Now doubtful about anything from this "butcher" I threw the pigs in blankets away unopened, the rest of the order will follow suit from the freezer. I cannot trust this meat. Time and money thrown away and no special Christmas dinner for us. We ended up with Waitrose sausages. I will never buy anything from this company again. The source of the meat is not disclosed on the packaging, their advertising is misleading and possibly untrue regarding sources. I may as well have gone to Sainsburys and had their scandalous halal Seven Sisters meat. Very angry and absolutely disgusted at being duped and cheated with this inferior produce. I was tempted to take that "lamb" joint to the Environmental Dept of my local council with a complaint and for investigation. I may still do so with the meat left in my freezer, for an answer to what exactly it was I paid for and received. Disgraceful.”

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Posted 7 years ago

“All range tasteless and like rubber. Never again. Waste of £30”

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Posted 7 years ago

“Delivery was on time as promised, bacon, pudding was good, £65 rib roast couldn't be eaten it was so tough, cooked the same way we cook all our rib roasts, same time for weight, all others from elsewhere have been great but on Christmas our rib roast from WCF was a big let down and got wasted as couldn't eat it, it was too expensive a piece of meat to have been like this.”

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Posted 8 years ago

“The mince was grey even after opening although did get refund. Larne sausage a little grey around the edges and the box delivered in was not cold inside when it arrived. I think the meat was sitting warm during delivery. The steak pie was not complete which I paid for - should have stated in both the price and the description that it was make your own. I paid for a complete pie and didn't get it. Unfortunately I won't be using again or recommending to anyone though the customer service team were good.”

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Posted 8 years ago

“The gravy had spilled out of the pie and was everywhere.. Went all over the worktop when I unwrapped it.. I ordered and paid for a dozen eggs but received only six, 2 of which where broken covering the entire carton with egg yolk...”

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Posted 9 years ago

Hi Michael, sorry again about this. We refunded the eggs and resent the steakpie along with a discount code for future orders. It was a lesson for us and we have now improved the packaging off eggs and our steak pies. Please let us know if this issue has been resolved to your satisfaction. Sorry again.

Posted 9 years ago

“Placed an order online and when I received the order it wasn't packed in anything but thankfully I was in. In my order there was 2 packs of chicken which smelt absolutely horrendous! I called and spoke to someone who said they would pass the message on and get someone to call me. I'm still waiting!”

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Posted 9 years ago

Pauline, sorry we have just picked up this message. We are really sorry to hear this, can you let me know who you spoke to previously. Can you also drop us an email so we can look into this and have this resolved for you fully. Really sorry again :(

Posted 9 years ago

West Coast Foods (Prestwick) Ltd is rated 4.8 based on 1,536 reviews