Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.56

4.6 Rating 546 Reviews

90 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.6

Based on 546 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

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“Fast and reliable, would appreciate more control over router settings e.g. DNS server”

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Posted 3 years ago

“Very happy with the broadband service as well as having the ability to top up if we exceed the allowance, which hopefully will only be on rare occasions! We now have a Wessex VOIP phone installed which works perfectly.”

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Posted 3 years ago

“Had issues from day 1 of joining. Reported an issue with my router as I can not get Internet in my bedroom (less than 7m with thin partion walls). It took days for tech team to call 1st time and now been waiting a week for tech team to call. Its very hard trying to work from home when Internet cuts out. At the moment I would not recommend Wessex.”

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Posted 3 years ago

We're really sorry to hear about the issues you've been experiencing. We unfortunately suffered with some outages last week and our team have been working hard to implement fixes to ensure this doesn't happen again. We refer you to the email sent on 04/12/2020. Please let us know if you are still experiencing issues and our team will be in touch. Kind regards, Wessex Internet

Posted 3 years ago

“Quick to install excellent service”

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Posted 3 years ago

“Great service, super-fast broadband, very pleased.”

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Posted 3 years ago

“The cable is good but the interface between office and field is well below par. B.Wessely”

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Posted 3 years ago

“Just moved house. Gave Wessex Internet two weeks notice of my moving date and everything was ready and working when we moved in. It’s been up solidly ever since - and with the advertised bandwidth.”

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Posted 3 years ago

“No discernable improvement.”

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Posted 3 years ago

Hi Tony, we're really sorry to hear that you can't see an improvement in your service, I believe someone from our customer services team has been in touch and I hope we're able to resolve this for you soon. Kind regards, The WI Team

Posted 3 years ago

“I am absolutely delighted with Wessex Internet and cannot fault the service I have received so far. When I was looking at their service I was a bit put off by their prices, however considering I was paying BT £37 per month for both phone and broadband, for only £10 extra with Wessex Internet I have both a phone and broadband package. On the first day of getting Wessex Internet installed, I instantly saw the difference in my internet speed and reliability. Working from home, this has been a real game changer and has eliminated any obstacles I had faced before with a basic slow internet speed provided by BT. The Team have been really understanding and accommodating. The overall Customer Service experience I have received has been amazing. I highly recommend them to anyone looking for a better reliable internet provider!”

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Posted 3 years ago

“I am very pleased with the service and the equipment. It is nice to have such good and fast WiFi.”

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Posted 3 years ago

“A huge kerfuffle getting the line in place. We felt we had to join the in crowd or be left behind. Many different people saying different things, though all very polite. Service worse than before. Poor WiFi range and intermittent service. Unsure about the speed - seems ok for Zoom calls.”

Helpful Report

Posted 3 years ago

Hi Charlotte, we're really sorry to hear about the issues you have experienced, I believe someone from our customer services team has been in touch and I hope we're able to resolve this for you soon. Kind regards, The WI Team

Posted 3 years ago

“I am really pleased with the internet service provided by Wessex Internet, we live in the middle of nowhere and I never have expected the speed and service we have, it is better than we were expecting. The speed is constant, it doesn't drop out and we the whole family are able to enjoy a reliable service. We use it for gaming, streaming TV, movies, and home working.”