Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.59

4.6 Rating 541 Reviews

91 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.6

Based on 541 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast Internet for the countryside. BT wouldn't listen so hopefully they will when customers desert them for this fast option.”

Helpful Report

Posted 1 year ago

“Really pleased. Highly responsive, very pleasant staff and it works. Marvellous.”

Helpful Report

Posted 1 year ago

“took a while to get me connected but happy with service provided they have left a bit of a mess when they had to dig electric cable trench to cabinet, needs some surface stone to tidy job up”

Helpful Report

Posted 1 year ago

“Installation and set up very straightforward as is billing. All very transparent and works as well as expected. Great team, polite and left no mess from either groundworks or indoors. Customer services first class, what more could anyone ask for with a service provider.”

Helpful Report

Posted 1 year ago

“In the initial stages the office were not good at getting back to one with asked information. Ground crew were magnificent likewise the engineers- since going live have had good speeds and I am delighted - on line billing all very simple,”

Helpful Report

Posted 1 year ago

“Great customer service, superfast reliable broadband. Very satisfied, highly recommend”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“Very Happy with the speed offered. Invaluable service allowing me to work efficiently at home!”

Helpful Report

Posted 1 year ago

“Great service, quality product.”

Helpful Report

Posted 1 year ago

“Excellent service, always someone on the end of the phone to assist if needed. I have recently moved my landline to Wessex also. No hassle just a simple switch.”

Helpful Report

Posted 1 year ago

“My experience with Wessex Internet has been nothing short of superb! It started with Will (Hudson) paying me a visit, he was knowledgable, extremely patient with my many questions, professional and very polite. An asset to your company for sure! All the groups who came to work on my fibre installation were amazing. They were an absolute pleasure to have around and were so grateful for hot drinks and biscuits which I thought was the norm to give them but now have my doubts!! Great guys, Wessex Internet should be very proud to have them on board. A very grateful customer.”

Helpful Report

Posted 1 year ago

“Lack of response to queries, poor admin, very disappointed”

Helpful Report

Posted 1 year ago

Hi Ray, we’re sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we'll be able to get this all resolved for you. Kind regards, The Wessex Internet Team

Posted 1 year ago

“Install took a year longer than planned. We have two burst water mains. And total mess in fields”

Helpful Report

Posted 1 year ago

Hi Matthew, we’re sorry to hear about the issues you’ve experienced with our process. I can assure you that your feedback will be passed on to the relevant departments. With regards to the burst water mains and the mess in your fields, I understand that one of our team has already been in contact with you to resolve this issue. We apologise for any inconvenience this has caused. Kind regards, The Wessex Internet Team.

Posted 1 year ago

“Amazing example of customer service from the sales call through the scheduler and installation team - all super professional and polite and helpful. Outstanding. And internet delivering as promised.”

Helpful Report

Posted 1 year ago

“Great service, speed => what paid for. Great customer service. Real people who respond quickly. SUPER”

Helpful Report

Posted 1 year ago

“Good quality service with friendly staff.”

Helpful Report

Posted 1 year ago

“Really great service, fast trouble free installation. All in all this is a top rated service which i good value.”

Helpful Report

Posted 1 year ago

“The connection is poor.”

Helpful Report

Posted 1 year ago

Hi Sharon, we’re sorry to hear you’re having issues with your connection. Please give our customer support team a call on 0333 240 7997 or email us at info@wessexintent.com and we will do our best to help solve any problems. Many thanks, The Wessex Internet Team

Posted 1 year ago

“Excellent service and have had no problems since installation”

Helpful Report

Posted 1 year ago

“The installation was done professionally and the quality of the service is good but their pricing is way out of line compared to their local competitor Jurassic Fibre.”

Helpful Report

Posted 1 year ago

Wessex Internet is rated 4.6 based on 541 reviews