WeBuyAnyElectronics Reviews

4.52 Rating 211 Reviews
88 %
of reviewers recommend WeBuyAnyElectronics
Merchant Metrics
Customer Service
Communication Channels
Email, Telephone
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About WeBuyAnyElectronics:

With technology advancing at an unprecedented rate, many of us are constantly updating our Mac devices, such as mobiles and computers in a quest to access the very latest technology.

But, whilst you’re enjoying the state-of-the-art technology on your new devices, what happens to the old ones? All too often, they end up languishing in drawers or cupboards, or worse in landfill sites.

We’re sure you’ll agree it’s a terrible waste! But it doesn’t have to be this way… and that’s where we come in…

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59 Hackney Rd, London

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Anonymous  // 01/01/2019
Awful customer service. I sent off 3 laptops before the corona outbreak. Due to the outbreak, they had to shut and I received an email explaining this (which I fully understood). Now things are getting back to the new 'normal', I have emailed twice asking what is happening and if they can update me. I have not heard back and feel like I am never gonna hear back. It's such a shame because communication with this company was good prior to this. Everyone else seems to be receiving their money looking at other reviews posted recently?
They pay for good reviews!
This company never contacted me back after three days, when I tried to submit a help form or contact them, there is always an error. Terribly organised company.
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We are so sorry you have had this experience. Would you like to contact us at info@webuyanyelectronics.com and I will process your order and give you a small amount on top as a gesture of goodwill?
Kind Regards
WBAE.Com Team
Do not trust them! It was just waste of time to get ready laptops for them. They should pay 180£, instead they offer 40£ without any reason. Really dissatisfy.
Hi Pawel,

We try our hardest to give you the best price possible for your laptop or mobile phone. The lower price then what you had expected, may have been due to the condition of your laptop.
If you would like a detailed explanation, don't hesitate to e-mail us at info@webuyanyelectronics.com
Absolute JOKE of a company. Dont trust these solicited reviews because it doesnt paint an accurate picture of what you'll encounter. Its likely that you send in your laptop/electronics and they will not abide by their own timeframes and will hold your item with no updates and will ignore your emails and they will NOT answer their phone (try the number for yourself if you think im kidding) avoid this place at all costs. Its been over 2 weeks and I dont have my laptop or any money
I will never go there! my experience was awful.
It is better to avoid company like this They are unprofessional and slow.
Really bad customer service!
It is really incredible what happened to me with this company. I wanted to sell my laptop and they took more than 10 days to give me a quote and then the quote was really low. When I went to have back my laptop, I discovered that they lost my charger!!! And now I am still waiting that they pay back. Do not go there!
Terrible communication, no answer to emails or phone calls. They have taken my computer three weeks ago but still no money and now they have stopped answering in total. No communication from their side, I have had to contact them every time to see what's going on. Can't recommend, AVOID!!
We are so sorry that you had slow and bad customer service. In the period this has all happened we have been in the middle of moving offices and we are sorry some customers have had a slow reply. We are a genuine company and have always paid all of our customers or sent their items back fully insured free of charge.
Kind Regards
Sepand Vahedi
I would like to give them zero stars if possible. These guys are extremely unprofesional. They said it will take 2-3 working days to give me a quote and I waited for two weeks!! Until I emailed to them they did not even contact me, which is very unprofessional attitude!
Selected a near enough laptop to the type and specification however they were slightly different due to my laptop having a slightly better GPU also the model number than the laptop I wanted to sell got offered £527.00 online on their website with £579.00 should I wish to wait 28 days for the payment.

I spoke with a individual called Joe who liaised with his manager and offered me a price of £500.00 even though the laptop was higher specification then the one above which i'm a little confused about.
I feel that they make prices up and the prices on the website are misleading subject to customer and don't honor prices on their website for this reason I have given a 1 star review.
Sent my parcel last week (Wednesday) and hadn't heard anything, even though they had recieved it. So I contacted them yesterday (monday) asking for an update. I was sent an email almost immediately explaining they could only offer £50 as the screen was cracked (maybe due to transportation) and the hinge was broke. I knew about the hinge but the screen was immaculate. I made sure the item was was well protected with many layers of bubble wrap and inside a cardboard box, as well as sealing it with fragile tape. I don't believe UPS wouldn't take care of the item as they are a professional company. The guy that emailed me said he attached images showing the cracks. None were attached so I emailed back straight away (13:18)and requested them. Still no response and have requested them again today. Almost 24 hours now and I find it all a bit disconcerting.
They received my phone on Monday (31st July). I got no communication with anyone and I had to message them first. It was approved on the same day (Thursday). I was told I would be paid by on Friday (4th August).

It's now 7:10PM on Friday and I've still not been paid. The person I spoke to couldn't even confirm to me that the payment would be made today, despite being told it would. I was also told I would get a call to let me know what's going on by 7PM. Didn't happen. I also was told if it doesn't go in, it will be in Tuesday. This is simply not good enough.
Hi Jamie
iPhones that are sold on the secondary market on many occasions may be blocked or locked to a network. We rely on a system via Appl to check the network status and also if they are blocked or not. Sometimes this system can be very slow. I spoke to your mother on Friday on the phone and explained this to her and offered to send the iPhone back free of charge fully insured. We are still waiting for an answer from Apple as to the status of your iPhone. We will pay you as soon as we get an answer. You need to appreciate that we are not able to just pay for phones until we are sure they are legitimate and will not get blocked later.
I am however sorry for the break in communication this should not have happened and we will take your comments and try to build on them.
I hope to solve the issue as soon as possible and have you paid for your item.
WBAE.Com team
Promised payment by 7pm, nothing
Thieving cowboys
(customer wrote a second review please read above)
Hi Arif
We make our payments at 6 PM on the day of the Payment run. Sometimes it may take a few hours before the payment reaches our customer accounts. We always honour every payment and in 5 years of being established do not have a single customer that we have not paid. We wished you had waited before leaving the feedback, as we feel calling us thieves is slightly over the top. Sory if the payment was delayed, I hope apart from that you were happy with our service.
They tried to con me by saying my phone was damaged when it wasn't so I would not recommend this company to anybody else
We’re sorry that we couldn’t come to a agreement on your item. We're even more sorry that you feel like we conned you. However, each and every customer is very important to us so we'll take your comment into account and try to keep on improving!
Awful awful awful. Verging on incompetent.

I would have no hesitation in recommending that you should NEVER EVER have dealings with them
Hi Mr Ford, sorry for the bad experience you seemed to have experienced with us. You happened to come in contact with us at a week that we where experiencing a number of problems due to moving offices. We always try and make sure all our customers are happy. I remember our encounter very well and at the time I was very upset that we had taken a few days to contact you, which was the reason for your complaint. We did at the time offer you an extra 10% on any of your future valuations as a gesture of goodwill. Our team and business has grown much more since 3 months ago. Now each order on our site is assigned to an individual account manager which insures that what happened with your order does not happen again. Our gesture of 10% extra on any valuation still stands at anytime and I hope you give us another chance in the near future. Regards WeBuyAnyElectronics.com Team.
WeBuyAnyElectronics is rated 4.52 based on 211 reviews