Sent my parcel last week (Wednesday) and hadn't heard anything, even though they had recieved it. So I contacted them yesterday (monday) asking for an update. I was sent an email almost immediately explaining they could only offer £50 as the screen was cracked (maybe due to transportation) and the hinge was broke. I knew about the hinge but the screen was immaculate. I made sure the item was was well protected with many layers of bubble wrap and inside a cardboard box, as well as sealing it with fragile tape. I don't believe UPS wouldn't take care of the item as they are a professional company. The guy that emailed me said he attached images showing the cracks. None were attached so I emailed back straight away (13:18)and requested them. Still no response and have requested them again today. Almost 24 hours now and I find it all a bit disconcerting.