webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,948 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,948 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can anyone tell me if they offer say £800 are there deductions for anything?”

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“Fast, efficient service. I’d use them again.”

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“Quick and easy”

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“Staff member was very helpful, process was easy and stress free. Great service 5*”

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“excellent service, staff very helpful, would certainly use again.”

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“Good honest way of selling your vehicle”

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“Fast professional service”

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“Process handled very well by Adam”

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“Friendly staff and an easy transaction.”

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“A good service”

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“Great knowledgeable staff and very helpful throughout the process.”

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“So easy and convenient. The staff member who helped me was really nice too and made someone who knows little about cars feel at ease!”

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“Offered valuation online of £1635 and on turning up this was almost halved on the basis that there had been an 'error' as my car was Saab vector and they 'thought' it was higher spec car. Given the online registration specifies exactly the model of car this was a scam. Value dropped to £870 and offered a 'deal' of £906. Was told I was getting good deal as they would usually take £500 fro some scrpaes to wheele hubs. This is a 14 year old car with very low mileage (58,000), only owned by me, full service history and almost showroom paintwork. Told there would be deduction for one miscule scrape on under surface of front bumper. I was confused, upset and took the offer but feel like I have been scammed.”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Easy to complete online assessment in advance. Polite and friendly staff at the centre when we went for the final valuation and drop off”

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“Was talked through the pricing and felt I was given a fair deal.”

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“A great way to sell a car. Summer.”

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“Salesman was ace, really easy transaction, all done within 20 minutes and money in bank pretty much immediately.”

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“The price slashed of 1000.00 due to little scratches and marks was too much”

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“The service was good and not far offer valuation really happy with the way it was dealt with”

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“1 didn’t get the price you quoted 2 you imply in your advert that the money goes straight into my account have to wait 5 days if you want it sooner it costs you £25 Bad advertising Won’t be recommending you”

Helpful Report

Hi, thank you for taking the time to leave us your feedback, we really appreciate it. The transaction fee contributes towards the transportation and administration costs incurred when purchasing the vehicle. There are numerous checks and processes that we must adhere to after the purchase of a vehicle to ensure we are compliant with both industry and our own compliance requirements. We do detail our transaction fees on our website in order to be as transparent as possible. We apologise if you missed this and for any disappointment caused. Thanks, The WBAC Team

webuyanycar is rated 4.4 based on 7,948 reviews