webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,967 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,967 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service very helpful guy little unhappy with the price I was expecting more Thanks”

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“The young lady who dealt with us was very caring to my wife who has medical problems”

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“Great service, quick and easy. John at the Portsmouth branch explained the whole process and gave me great advice on getting a new car, will recommend him to anyone looking to sell theyr car.”

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“Very efficient and polite”

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“Professional”

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“Very prompt, very organised. Super convenient.”

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“just not fair with your assessments”

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Hi Gideon, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Very simple, polite and courteous transaction. Thank you We Buy Any Car for the hassle free service.”

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“The car evaluation process is fair and reasonable. The price received is a bit lower the website quote.”

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“Once again I have been disappointed with WeBuyAnyCar..... I had two quotes online over the last week and the latter being the highest and then when I take the car to the depot I was shot down from the online quote by £900!!!! I know that you take things like the condition of the car into account but surely there has to be a better way of giving quotes on your online systems as there are no options currently to select any marks or damage to the vehicle to get a more accurate quote.”

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Hi Paul, Thanks for leaving us your feedback, we really appreciate it. I'm sorry to hear that you feel that your experience was 2*. On the webpage displaying the valuation, to the right is a list of the assumptions we have made about your vehicle. Underneath the list of assumptions is a link which invites you to change these assumptions. After selecting the link you will be directed to a page which allows you to declare any damages to the vehicle. A revised valuation will then be provided which is reflective of the changes you make so the team at the branch you visit are aware of any damage to the vehicle prior to your appointment. I'm sorry to hear that you were disappointed with your experience, and I hope that we can help to rectify this for you in the near future. Thanks, The WBAC Team

“Quick and easy”

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“Lee Marshall was very helpful and continued to offer good advice and guidance. Great customer service”

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“Nice people very fair assessment”

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“From start to finish I had a great experience the person I dealt with was called Jeff he really knew his stuff. I would definitely sell my vehicle again to webuyanyvan”

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“Fine service and easy , with good sales representative”

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“A excellent service, very efficient”

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“Excellent service”

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“Really straightforward procedure, excellent staff with absolutely no pressure. Just offered quite a bit lower than the online quote but explained fairly and honestly.”