webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,967 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,967 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

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“Efficient representative, prompt payment, bettwr price than I expected”

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“Great customer service by Max in Harrow on the Hill. Recommend.”

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“Great service, didn't knock too much off price unlike other places”

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“Very easy process.”

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“Brilliant service from Nick at Fleet”

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“I used the Exeter branch and death with a lovely man called David. He was great, honest, and approachable. Made me feel at ease from start to finish x”

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“Think the £50 admin fee is a rip off and is just a stunt to make you feel like they are giving you more money than they are for the car. Overall was quick and easy. Lots less hassle than a private sale but the price you get reflects that!”

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“The gentleman I met was kind,honest and very fair”

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“Everything was so easy the rep. was great explained everything clearly.”

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“The customer Service from Callum was very good, he was knowledgeable, friendly and very efficient. Great service. Disappointing that my quote had expired, it probably should be communicated when an appointment is made beyond the expiry date, this was poor. But takes nothing away from the excellent customer service.”

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“The sales agent that we met was superb. Really nice guy. Polite, professional, helpful and patient.”

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“Very fair and pleasant staff. Overall a better experience than some reviews would have you believe.”

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“Great professional service and easy to use”

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“The process was carried out in good time and the person doing the evaluation ,Mike was friendly and professional”

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“I was disappointed at what I felt was quite a low offer BUT it was so easy. I drove my car to the agreed place and left without it . Money in the bank- taxi home !”

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“I had a 20 minute appointment which 1 hour 40. It took forever all because a zero was put in the reg rather that an ‘O’ then he inspected the car said there were scratches which were dirt marks and I proved it. Finally nearly £400 less then the online valuation because of a small stone mark on the bonnet which could be gotten out for £25 maximum. A little bit of a rip off if I’m honest.”

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“Amazing service”

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“Quote given initially bears no relation to offer given by staff”

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Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“The whole process was very professionally dealt with. I went to the Boston office in Lincolnshire. Jason was extremely helpful and took me through the whole process, making me feel confident about the process. This is my first time selling a car this way. I felt at ease as everything was explained in full. Jason is a very good ambassador for your brand and I would highly recommend the service I was given. Thank you.”

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“Quick and easy.”

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webuyanycar is rated 4.4 based on 7,967 reviews