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webuyanycar Reviews

4.4 Rating 7,810 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

4.4

Based on 7,810 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

webuyanycar 5 star review on 1st September 2022

webuyanycar 5 star review on 21st August 2022

webuyanycar 5 star review on 10th August 2022

webuyanycar 5 star review on 11th July 2022

Laurence Caruana

webuyanycar 5 star review on 5th July 2022

webuyanycar 5 star review on 30th June 2022

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The drastic decrease in the quote amount citing minor defects and scratches, isn't the best way to do business.”

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Was given a higher price £10.800 then told it was wrong to be given a price of £9000 even your operator got a price of £10 800 and settled for £8555 because we were committed on another vehicle very poor by yourselves feel”

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“As I had my car valued by yourself on Sunday 24/07/2022 and went back on 28/07/2022 you had lowered the valuation by £500”

Hi there, thanks for taking the time to leave us a review. The vehicle market changes on a regular basis and we therefore update our prices every day, based on current market conditions. We have a team of Pricing Analysts who are constantly monitoring the value of used cars. They track various factors such as demand, availability of a particular model and current sale prices we are experiencing for such vehicles. We are constantly adjusting our valuations in response to the fluctuations and we therefore offer a 4 day guarantee period on our valuations as this protects customers against any changes in the market during this period. Thanks, The WBAC Team

“Dealt with quickly and efficiently”

We're happy to hear this! Thanks for taking the time to leave us your feedback 👍 You can also contact or follow/like us at any time on Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter. Thanks, The WBAC Team

“Easy process but the final price bears no resemblance to the online quote Beware!”

Thank you for taking the time to leave us your feedback, we really appreciate it. We're really happy you found the process easy. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. The transaction fee contributes towards the transportation and administration costs incurred when purchasing the vehicle. There are numerous checks and processes that we must adhere to after the purchase of a vehicle to ensure we are compliant with both industry and our own compliance requirements. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“It’s a bit of a rip off cause they end up giving you less then 50% of the online quote / offer. I guess if you don’t want the hassle of selling privately, then you have no option, but I was disappointed.”

Thank you for taking the time to leave us a review, we really appreciate it and we apologise for any disappointment caused. Thanks, The WBAC Team

“Frustrating that a large amount of money was deducted for very minor things and for no service history despite this being available online. The same happened to my partner which is a poor tactic for luring customers in.”

“Took a 2013 1 series BMW in, with very little wrong, but they still managed to reduce the quote by £860, seems that the quote is just to get you there.”

“Paid for same day payment.got money next day.no refund”

“Seller was great price was terrible”

“Very harsh valuations, particularly for old cars.”

Hi there, Thank you for taking the time to leave a review. We're sorry that the valuation wasn’t what you wanted for your vehicle. Our business offers people the chance to get an online valuation, which asks you to provide us with a range of information including the age and mileage. We use this information to provide you with an online valuation. At webuyanycar, we have a team of pricing analysts who are constantly monitoring the value of used cars. They track various factors such as demand, availability of a particular model and current sale prices we are experiencing for such vehicles. Our online valuations are calculated in response to their findings. We don't claim to offer the best price in every instance, but what we do offer is a safe, quick and hassle-free alternative to selling your vehicle. If you are looking to secure the most amount of money, selling directly to a private buyer can often help to achieve this. Thanks, The WBAC Team

“guaranteed price of website has droped 35%”

“The reason for the bad review is because I was told on Friday I’d get £36,000 then it went down by £700 in two days I couldn’t sell on the day I went and was told to come back very very disappointed that when I did go back in went down by so much.”

“Lovely service from a very nice man but sadly it is shocking just how far below quoted price they knock you down. It isn't the man who does the sales fault he is lovely but my final price was £400 below quoted price”

“Didnt pay anywere near the online quote..rip off.”

“The person who brought the car off me was very helpful. The price you gave me in the first instance was ok. When i sold the car to you, there was a £400 difference. I will never sell a car to you guys again.”

“The price I have got and the online estimation was at the two edges of a scale.”

“In my opinion the initial price offered is inflated so that you make an appointment, my valuation on her 18 month old car reduced significantly upon arrival the following day, that’s before further reductions for very insignificant cosmetic defects. The assessor told us that he had to find a minimum of five stone chips, this was a real struggle! The service wasn’t very polished frankly.”

“The guy was pleasant and nice enough, however.. webuyanycar are generally a disgrace as a company. Unless your car is MINT and in showroom condition forget about getting what they quote! My car was only four years old and in amazing condition, obviously as it was four years old there are going to be very NORMAL signs that it’s not brand spanking new, my value was £8765 , already reduced as I amended the condition to say it had only part service history, that whacked off £200. On viewing they dropped it to £8075 saying it had scratches and chips in the paint, it was NORMAL WEAR AND TEAR teeny tiny dots made from DRIVING THE CAR for four years, durrrr. I said no chance then he said ok, I will give you back 25%. Ridiculous and very unfair practices.”

“Was quote almost 4 times what I received, even during the phone call prior to selling there was no mention that I was not going to get what I was quoted, very misleading”

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webuyanycar is rated 4.4 based on 7,810 reviews