webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,980 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Info

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The reason for the bad review is because I was told on Friday I’d get £36,000 then it went down by £700 in two days I couldn’t sell on the day I went and was told to come back very very disappointed that when I did go back in went down by so much.”

Helpful Report

“Lovely service from a very nice man but sadly it is shocking just how far below quoted price they knock you down. It isn't the man who does the sales fault he is lovely but my final price was £400 below quoted price”

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“Didnt pay anywere near the online quote..rip off.”

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“The person who brought the car off me was very helpful. The price you gave me in the first instance was ok. When i sold the car to you, there was a £400 difference. I will never sell a car to you guys again.”

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“The price I have got and the online estimation was at the two edges of a scale.”

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“In my opinion the initial price offered is inflated so that you make an appointment, my valuation on her 18 month old car reduced significantly upon arrival the following day, that’s before further reductions for very insignificant cosmetic defects. The assessor told us that he had to find a minimum of five stone chips, this was a real struggle! The service wasn’t very polished frankly.”

Helpful Report

“The guy was pleasant and nice enough, however.. webuyanycar are generally a disgrace as a company. Unless your car is MINT and in showroom condition forget about getting what they quote! My car was only four years old and in amazing condition, obviously as it was four years old there are going to be very NORMAL signs that it’s not brand spanking new, my value was £8765 , already reduced as I amended the condition to say it had only part service history, that whacked off £200. On viewing they dropped it to £8075 saying it had scratches and chips in the paint, it was NORMAL WEAR AND TEAR teeny tiny dots made from DRIVING THE CAR for four years, durrrr. I said no chance then he said ok, I will give you back 25%. Ridiculous and very unfair practices.”

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“Was quote almost 4 times what I received, even during the phone call prior to selling there was no mention that I was not going to get what I was quoted, very misleading”

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“Anything to take value of the car.”

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“Was disappointed with the knowledge of the gentleman at the site we sold our car to. A little more training required in terms of procedures when settling outstanding finance.”

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“Process was very good. Deducting £ 100 as I couldn’t get to WBAC within 4 day’s wasn’t. Also deducted £200 because the mileage reading was out by a couple of thousand miles. Then another 300 pounds for “marks” on a near perfect 10 year old car. If I had more time I would have walked away 20% reduction of offered price ! But did get money within 2 hours. Two plus so 2 stars.”

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“Rotten but necessary sometimes.”

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“The price from we buy any car was good but some of the comments from the individual were not necessary.”

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“I was assured that the price quoted on the website was firm for 4 days. However the starting price with the advisor was £700 below and was told that the market for my vehicle had changed. The helpful adviser agreed the car was in a good condition but could only increase the system price by +£215. I ended up £500 below the on line quote. So don't believe the 4 day price quote.”

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“Because staff did not have a computer the time to process my car was more than 1 hour. The poor member of staff photographed my licence and on 3 seperate occasions due the slowness of his tablet.. It was a very stressful experience”

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“Offer went from 1,200 to £800 which was a third less but had arranged a lift so took it.”

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“The experience was good in some respects except when I had a very anxious two days. After agreeing the sale on a Friday I was promised that the funds would be in my account by the following Monday. The funds had not arrived on the Tuesday morning, but when I enquired about this I was told that the funds had been credited. It took several emails for the money to finally arrive in the account and no explanation or apology.”

Helpful Report

“I thought I had been pretty honest when inserting all information on-line regarding service history, damage to car eg scratches, dints, chips etc on the information required. After inputting these items via the on-line quotation portal they only sent the price down by a few pounds. But when the car was given the once over by the WBAC valuer, she found a 'bit' of rust on the car door and for that the price went down £150. I did question it and asked how that could be and if I had put the flagged the rust (which I hadn't even noticed) via the on-line portal would the price had shot down so much? I did sell to WBAC as was picking up another car straight away but its left a very sour taste. Don't mind selling to these sites but hate knowing I'm being totally ripped off.”

Helpful Report

“Service was professional and quick, but I was disappointed with the fact that the price offered was a third of the online quotation, for a car that had full service history, MOT, manual, quoted mileage, 2 keys, spare tyre and only small surface scratches and no damage. I took the offer as I had run down the petrol (obviously) and made arrangements to get home (30 miles away) otherwise I'd have gone elsewhere.”

Helpful Report

“Tricky! initially high car value to attract customers! The real valuation they offer is low! Difficult to understand. The service at the office is very good.”

Helpful Report

webuyanycar is rated 4.4 based on 7,980 reviews