webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,951 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price drop from Thursday last week 39750 to 39450 this week then further deductions for small blemishes”

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“Very friendly and professional service, especially from the man who carried out the final valuation”

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“Fine . All went smoothly.”

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“Simple and easy process and more than trade-in price.”

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“Easy, friendly and professional service.”

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“Great service very polite representative. Stright forward and stress free service. Fair price given. All In All a good service. Please pass on a massive thank you to your Haywards Heath representative.”

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“First class service.”

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“Very efficient great customer service and very friendly”

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“Went very well. Recommend Thanks Mike I”

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“the webuyanycar rep was super helpful and nice, the whole process took 15/20 min, amazing.”

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“Great service !”

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“Great service today”

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“The agent wasn't there at the booked time. Arrived 20 minutes later than booked. I couldn't get through to anyone by phone so was left in a quandary as to whether to stay and wait, or go and re-book. Chiselled on price (not completely unexpectedly), notwithstanding car presented in far better condition (having been fully detailed) than I expect any of the same age.”

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“Over all, all good experience but as I said before the Company needs to really improve payment method Having to wait for days for the payment is not on As I really needed the money a lot sooner”

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“At my first visit 3 days ago i was contacted and advised that my retention certificate would validate my registration. At the premises that staff contsct advicd was flawed. I received my log book so returned and updated my valuation. Did not honour the updated higher valuation at my second visit. Literally manipulated to receive the lower valuation losing about ,£150. You hand over your car and documents to then wait 4 days for full payment. Unless you want to lose more money. Very unhappy and fed up. Very unprofessional behaviour.”

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“Better offer than main dealers!”

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“The indicative offer was no where near what I got, but for an older car it was a fair payout. All quick and efficient and done in 20 mins or so”

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“Staff were brilliant. Only reason it wasn’t a 10/10 is the amount knocked off the value for small scratches on the car.”

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“Easy process, everything explained step by step.”

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“had a terrible experience with them, they hassle you with emails, lure you in by putting the value of my car up and up then don't honor the price. I went back after the guy was rude and arrogant and said i have now added the tiny damage onto the valuation website and the price has gone up after 3 days, he said maybe they want hybrids like yours. I showed him the price I was quoted and he went through the paperwork and tablet he had and says, we'll give you xxxxx which was £450 less than the website had said after I had put on the damage. We had a heated discussion about webuyanycar being misleading, underhand, and a very poor way to run a business. In the end somehow "his tablet" said it would give me £250 more, so I sold it to them. When i left i said thanks and goodbye the rude guy wouldn't say thank you, or goodbye and just muttered something rude as I left. if you pay them peanuts , you get monkeys”

Helpful Report

webuyanycar is rated 4.4 based on 7,951 reviews