webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,958 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,958 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

Visit Website

Write Your review

Tell us how webuyanycar made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s quickly easy and staff is very friendly”

Helpful Report

“i just like it its so easy no hassle money banked simple thankyou wba car”

Helpful Report

“Had app today at your Pontypridd branch got knocked a couple hundred off valuation which I found fair Matt was very professional polite and made the whole process straightforward thank you Matt”

Helpful Report

“Had app today at your Pontypridd branch got knocked a couple hundred off valuation which I found fair Matt was very professional polite and made the whole process straightforward thank you Matt”

Helpful Report

“Straight forward process would highly recommend”

Helpful Report

“Quick and easy sale, just as you'd want it to be. Money was in the bank an hour or two later.”

Helpful Report

“Professional team in Bury St Edmunds. Very happy with the whole transaction!”

Helpful Report

“Awesome! Highlg recommended.”

Helpful Report

“Price online is good but when you bring your car and assess is deference price , is not good.”

Helpful Report

“Great service from the manager”

Helpful Report

“I've seen the adds and know people that have sworn by this company. My main issue was the lies. Do not advertise same day transfer and next day when it actually depends on the value of the car. Had I known about this I would not have either used a different company or being more informed and being prepared to be without a car for a couple of days. As I called Customer services out about this they managed to do next day service but that still meant the money isn't guaranteed until 7pm so still means that you need to be prepared to be without a car or male alternative arrangements. I hope this will help someone else. Whilst the agent was friendly and helpful his product knowledge of cars wasn't that great. He didn't even know that the car I was selling was ulez compliant and also tried to claim that through a part exchange I would have got significant less. It was only a £200 difference not 2k.”

Helpful Report

“The car was 9 years old, at the time of booking the appointment the mileage was 27,000. When we got the car to them they knocked hundreds off because the mileage was 27,300 as we were still using the car the mileage had gone up. The car scored 96 which was very high but still managed to cut the value by £560 from the online valuation. I dont know if these people are regulated by any industry, but they should be. Looking at all this negative feed back something should be done.”

Helpful Report

“Thanks very much Your service in is great 👍”

Helpful Report

“Mark was great, understanding and made everything easy. He explained the process from start to finish.”

Helpful Report

“Very efficient service and a better deal than other competitors in the market. Could not be more helpful at the centre and very fair on pricing”

Helpful Report

“It was a very quick and fair deal. Better than my part-exchange offer. The money arrived when it was promised and the paperwork was handled quickly and efficiently. Very pleased”

Helpful Report

“Total rip off. If I could I'd give zero stars. When we went to sell our car we were offered +£600 less than the on-line quote! The reasons given 'well of course the 2nd hand car market is flat' um no sorry the 2nd hand car market is vibrant, I've done my research and 'of course the market fluctuates' sorry not by that amount in under 24 hrs”

Helpful Report

“My wife got an online quote for £8.2k, when she took the car to the appointment in Bath, the assessor knock down the quote to £7.6k because the front bumper needs to replaced but it was only a small scratch, and also need to pay admin fee £75 before going any further. Disgusted how they tried to take her for a ride. So she tried Carwow, same photos and description, auctioned with reserve price £8.3k and successfully sold to a motor trader for the reserved price who inspected the car before paying and agreed front bumper just a small scratch. Wife got full amount of £8.3k (no fees) and money in her bank 5 mins after dealer checked car. So thank you webuyanycar.com for pushing her to get a better price elsewhere and we leave you with the following message "I sold my car but NOT to webuyanycar.com".”

Helpful Report

“Got a value on my van, booked appointment, arranged someone to pick me up from Stoke. Got there, mysteriously my immaculate 18 month old van, with 8700 miles on it dropped considerably in price overnight. A complete waste of everyone’s time. I told them the day before on the phone, not to play silly f….ers. An interesting experience, I imagined this was going to happen, and was proved right. It’s rather like selling windows 20 years ago, they ‘close you’ via a phone call before. Several texts, then, you have all your documents ready haven’t you? Arranged a lift? Cleaned the vehicle? Then you get into a position of feeling you should accept the offer. They are trading on people’s desperation, and are basically begging cars at less than ‘bottom book’. When he made a play of the one very minor mark on the vehicle, I did mention the towbar it has that is extra? The virtually new ply lining inside. Shall I remove them? What these morons want is a brand new vehicle, when they are actually buying second hand ones. It’s hilarious really!!! When I challenged Craig, who was 25 minutes late for the agreed time, and mentioned a review or two he said ‘crack on mate!!!’ and wandered off. So here it is Craig….forget these idiots, Pay £30 and put your car on autotrader!!! These people are complete clowns!!!”

Helpful Report

“I called 5 times to sale my suv. They never called back. What a scam”

Helpful Report

webuyanycar is rated 4.4 based on 7,958 reviews