webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,954 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,954 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Informative of how to get there and ready to welcome.”

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“Very quick and smooth service.”

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“No fuss quick process”

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“Very friendly and professional service.”

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“Jack helped through out all the process. Got a good quote for the car”

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“Easy process, friendly staff, flawless execution of the handing off including contacting DVLA. It couldn't have been more painless. Constant follow up by text makes it easier to remember appointments.”

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“Quick easy hassle free”

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“We spoke to two different people working at we buy any car and asked how much roughly my Aygo Toyota valued at £1,400 would devaluatie after they informed us that the car had history or a category N write off.. they informed us that it would still be worth the journey from Orkney (to Inverness) which is a 1.5hour ferry and a 2.5hour drive (costing over £100). We were then offered £210 for the car! This wasted a whole day of travel and money! We are very very disappointed with the service and the misinformation! We would have just scraped the car locally or sold it in Orkney if we knew this would be the case! Terrible customer service and we will not be back unless we get a sincere apology or some compensation! Regards Lillie”

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Hi - Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Very quick,easy,alright money. Positive experience”

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“Easy process to sell my car. Speedy and efficient.”

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“The young man at Burgess Hill (sorry I didn’t get your name) was polite, personable and professional. He explained each step of the process and the whole experience was efficient and painless. Thank you.”

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“Quick and easy process, although it is a little annoying that the figure quoted keeps changing, even if two quotes are generated on the same day, and the amount knocked off for damage to bodywork seemed quite high.”

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“Very good service”

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“very smooth process...got a great price for the car..no fuss..very impressed”

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“Very quick and good service”

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“Painless way to sell a car. Very friendly and helpful staff”

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“First time use of this service and was very pleasantly surprised. The original price quoted was a few hundred pounds less than one of their competitors but I chose them because of the quick timescale. Booking a slot was easy and when I arrived the service was so easy. He said the process would only take 15 minutes and he was dead right. I had expected a bit of hassle over the condition of my car even though it was immaculate. I just thought he would find something really small so as to reduce the offer price. He just said that the car was exactly as described. When doing the paperwork, he said the price had actually gone up a bit so I got a bit more which covered the fees. Brilliant!”

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“Joseph in Burnley is straight up and honest really professional sold the car nice and easy”